Customer Service Jobs

Job Description Description & Requirements We are in search of a Customer Solution Representative to join our growing team. You will be responsible for meeting the specific needs of our customers while ensuring a high level of productivity, order processing, identifying and resolving order issues, and assisting sales representatives. Responsibilities Include Provide timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders and changes according to established department policies and procedures. Process orders that are sent in from Sales Representatives and act as a point of contact regarding open orders. Maintain various accounts and review open orders. Pull Material Safety Data Sheets and copy as required for customers. Research customers concern's and follow through to resolution. Stay up to date on product offerings. Able to identify correct products for specific challenges. Other duties as assigned by supervisor. The Ideal Candidate Will Have High School diploma or equivalent, some college preferred. At least 1-2 years of Customer Service experience Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills Proficiency with Microsoft Office Suite Proficiency with CRM software and other customer support tools Keen attention to detail and accuracy in handling data and documentation A proactive nature with strong problem-solving skills Strong organizational and time management skills Ability to work independently and collaboratively Customer-centric with a focus on delivering exceptional service Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone Compensation & Benefits The pay range for this role is $22.00-$23.00/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About Imperial Brady Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more

Job Description Description & Requirements The Customer Service Representative is responsible for providing exceptional service to internal and external customers by addressing inquiries and resolving concerns. Responsibilities Include: Provides timely and accurate information to incoming customer order status and product knowledge requests. Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients. Processes customer orders and changes according to established department policies and procedures. Process orders Brady Sales Representative phone in and act as point of contact regarding open orders. Maintain various accounts and review open orders. Pull Material Safety Data Sheets and copy as required for customers. Research customer's problems and follow through to resolution. Provide Admin support for management including, but not limited to, report generation, data processing, and filing. Greet guests Taking phone calls and direct them to the appropriate line Filling Other projects assigned by supervisor. Perform other related duties as assigned. The Ideal Candidate Will Have: Excellent communication skills, both written and verbal. Technically savvy with the ability to navigate new computer programs, internet-based software, telephones, etc. Ability to multitask Service oriented and able to resolve customer grievances. Bi-lingual is a plus Compensation & Benefits: BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. Compensation & Benefits: The pay range for this role is $21.00 - $22.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About Imperial Brady: Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. MASSACHUSETTS APPLICANTS: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #imperialbradyjobs Show more

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum Ability to handle stressful situations Knowledge of basic math (counting, addition, and subtraction) Effective communication skills Desired Any retail experience Second language (speaking, reading and/or writing) Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials Check product quality to ensure freshness; review sell by dates and take appropriate action Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Adhere to all food safety regulations and guidelines Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risks/issues and illegal activity, including robbery, theft or fraud Must be able to perform the essential job functions of this position with or without reasonable accommodation Show more

Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here. Job Description This position is projected to start 11/23/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of our Headquarters in Colorado Springs. This is not a remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm The Member Service Representative II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union. Essential Functions Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and escalate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications. Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members. Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Minimum Formal Qualifications for this Position: High School Diploma/G.E.D. or equivalent, required Bachelor's Degree, preferred 1+ years' combined experience to include inbound phone experience and financial services experience, required Sales experience, preferred Bilingual (Spanish), preferred Technical Or Specialized Knowledge/Skills Excellent Customer Service focus. Strong proficiency in relevant credit union products, offerings, and resources. General understanding of Online Banking and Business Credit Card products and procedures required. Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office. Ability to complete multiple tasks utilizing various databases concurrently is required. Strong communication and writing skills. Organizational skills required. Typing, computer, and ten-key required. Symitar experience strongly preferred. Additional Information PAY RANGE: $20 to $23 per Hour (S11), plus monthly incentives and 3% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity. Benefits Generous 401(k) match 401k Discretionary Profit Sharing Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term and Long Term Disability Health Savings Account with company contribution Employee Assistance Program Paid Vacation, Sick, Floating Holidays and Volunteer Time Off Paid Holidays Tuition Reimbursement Paid Parental Leave We anticipate this position to close on 10/26/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Continuous Recruitment Notice: Applications received through this posting will be placed into an active candidate pool to fill current and upcoming vacancies for this specific position over the next 60 days. While individual notices for identical vacancies may not be reposted during this window, all qualified internal applicants in the pool will receive full consideration as openings occur. Show more

Veterinary Client Service Representative $20–$23/hr + $3/hr weekend differential | VCA Animal Care Center Now hiring for nights & weekends Love pets? Great with people? We need someone who can do both at the same time — especially on evenings and weekends, when our clients need us most. As our Client Service Representative, you'll be the first friendly face (and voice) our clients and patients see and hear — handling everything from check-ins and scheduling to explaining treatment costs and keeping records running smoothly. Schedule: This role is focused on night and weekend shifts — perfect if you want consistent hours during the times we need coverage most (and that weekend differential adds up!). What you'll do: Greet clients warmly, in person and on the phone Manage calls, texts, emails, and scheduling Explain treatment fees and payment options Keep patient records and electronic systems organized Bring calm, clear communication to a fast-paced environment What you bring: Availability for nights and weekends Client service experience (veterinary or medical preferred) Compassion for pets and people Sharp attention to detail and great judgment under pressure Honesty, accountability, and a love of learning What we offer: Educational support and real career growth 401(k) with company match Medical, dental, and vision insurance Generous pet discounts A genuinely supportive team Ready to bring your people skills (and your love of animals) to our team? Apply today. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com Show more

Description Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest! In This Role, You Can Expect To Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We Offer TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service -As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more

Description Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You’re the first face customers see and the most important memory, because you’ll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we’ll teach you the rest! In This Role, You Can Expect To Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We Offer TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service -As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential – We believe in fostering our employees’ talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more

Company Description Vanguard Wealth is a Virginia-based financial services organization focused on helping clients build, preserve, and manage their wealth through personalized guidance and disciplined investment strategies. The company serves a diverse client base, offering solutions that range from financial planning and portfolio management to retirement and estate planning support. Vanguard Wealth emphasizes integrity, transparency, and long-term client relationships, supported by a collaborative team environment. Team members are encouraged to contribute ideas, grow their skills, and deliver high-quality service that supports clients’ financial goals. Role Description The Customer Service Representative at Vanguard Wealth is a full-time, hybrid role based in Virginia, United States, with flexibility to work from home part of the time. This role is responsible for responding to client inquiries via phone, email, and online platforms, providing accurate information about accounts, services, and processes. Day-to-day tasks include resolving issues, updating client records, processing basic service requests, and coordinating with internal teams to ensure timely follow-up. The representative will also assist with onboarding new clients, explaining service options, and supporting client education on digital tools and resources. This position requires consistent, professional communication, adherence to regulatory and privacy standards, and a commitment to delivering a positive client experience. Qualifications Demonstrated skills in customer service and customer support, with the ability to respond to inquiries clearly and professionally. Experience enhancing customer satisfaction and customer experience through empathetic listening, problem-solving, and proactive follow-up. Previous work in customer service representative roles or similar client-facing positions in financial services or another regulated industry is preferred. Strong verbal and written communication skills, including the ability to explain complex information in a straightforward manner. Comfort with using CRM systems and standard office software; ability to learn new financial and customer management tools quickly. High attention to detail, strong organizational skills, and the ability to manage multiple client requests at once. Ability to work effectively in a hybrid environment, collaborating with team members in person and remotely. Relevant education such as an associate or bachelor’s degree in business, finance, communications, or a related field is beneficial. Show more

Fox Marble has been one of the Bay Area’s premier stone fabrication and installation companies for more than 40 years. From custom kitchen slabs to large-scale commercial projects, our team of expert fabricators, installers, and craftsmen transform natural stone and tile into spaces that last for generations. Today, Fox Marble is entering an exciting new chapter. We’ve joined forces with Fireclay Tile, a fast-growing, design-driven manufacturer known for handcrafted tile and a modern digital platform that makes specifying and purchasing surfaces easier than ever. Together, we’re building something unique: a vertically integrated surfaces company that combines handcrafted materials, precision fabrication, and expert installation — all under one roof. Our Richmond facility is home to a team of highly skilled craftsmen who take pride in doing things the right way, and our field team is professional, experienced, and focused on delivering exceptional value. If you enjoy working with great people, building beautiful things, and being part of a company that values craftsmanship, innovation, and integrity, you’ll fit right in. The Team You’ll Work With … As the Customer Service Representative (CSR), you will work directly with our talented Stone Care Restoration team to provide professional customer service and support daily operations. The Customer Service Representative will serve as a key connection between customers, technicians, and management by handling inquiries, following up on service-related matters, and maintaining accurate project information. This role reports to the Stone Care Service Coordinator, Natalie Soriano, and is based full time onsite out of our Richmond, CA facility. Our culture thrives on professional development, technical mastery, and opportunities for growth within the organization. This is an hourly position and pays $23–$26 per hour, depending on experience. Meet Natalie & the Role: Want to learn more before applying? Watch a short welcome video from our Stone Care Service Coordinator, Natalie Soriano, to hear about the day-to-day role and our team culture: Click Here The opportunities you will have … Customer Communications: Answer incoming phone calls, respond to emails, address customer inquiries, and follow up on appointments, service questions, and project updates with professionalism and courtesy. Administrative Support: Assist with data entry, document preparation, digital filing, and maintaining organized records. CRM and Recordkeeping: Maintain accurate customer information, job details, notes, and service records in Jobber and other company systems. Technology and Systems: Use business phone systems, CRM platforms, Google Workspace or Microsoft Office, and AI tools to support productivity and efficient workflows. Team Collaboration: Work closely with the Stone Care team, technicians, and management to maintain clear communication, accurate documentation, and excellent customer service. Serving as a Brand Ambassador, representing our shared legacy of excellence and our core values including: Kindness ○ Honesty ○ Tread Lightly on the Earth ○ Measure Twice, Cut Once ○ Ganas (Desire) Accountable to B Corp standards, ensuring we take care of our People and our Planet while turning a Profit. About You … You are organized, dependable, proactive, and comfortable communicating with customers and working with technology in a busy office environment. Strong Communication Skills: Excellent verbal and written communication, professional phone etiquette, and confidence handling customer emails and inquiries. Typing Proficiency: A typing speed of 60–70 words per minute (WPM) with strong accuracy. Technology and Software Skills: Experience using business software, CRM tools, and office productivity applications. Phone System Experience: Familiarity with business phone systems such as Dialpad or similar platforms. CRM Experience: Experience with SaaS-based CRM systems such as Jobber, ServiceTitan, Salesforce, or comparable platforms. Google Workspace or Microsoft Office Proficiency: Comfort using Gmail, Google Drive, Google Sheets, Google Docs, Microsoft Outlook, Excel, and Word. AI Tool Familiarity: Comfort using AI tools to support productivity, organization, and communication. Attention to Detail: The ability to maintain accurate records, organize files, and manage multiple tasks. Teamwork and Accountability: A positive attitude, willingness to learn, and commitment to following through on responsibilities. Experience in stone restoration, construction, or home services is a plus. Compensation & Benefits The total compensation package for this position may also include other elements, stock options (we are a Teammate-Owned company!), and a discretionary bonus. We offer a full range of medical and financial benefits including: 4% 401(k) match PTO (non-exempt) or FTO (exempt) Comprehensive Health, Dental, and Vision insurance Paid Sick Time and Parental Leave Teammate discounts on our beautiful products How To Apply To be considered for this position, please ensure your application includes: Current Resume & Contact Information Typing Speed Test Results: Take a free test at TypingTest.com and include a screenshot showing both your words per minute (WPM) and accuracy percentage. Short Introduction Video (1–2 minutes): Now that you’ve heard from Natalie, we’d love to meet you! Submit a quick, unedited video covering: A brief introduction of who you are. Your background in customer service, administrative support, or home services. Tools you are comfortable with (e.g., Jobber or other CRMs, Dialpad/phone systems, Google Workspace/MS Office, and AI tools). What excites you about joining the Stone Care & Restoration team at Fox Marble. The key strengths and skills you will bring to the role. (Note: No professional editing needed—just clear audio, good lighting, and speaking directly to the camera is great.) Our Commitment Fox Marble provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting people@fireclaytile.com. Show more

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls Required Qualifications: 1+ years of customer/client service experience, including experience handling difficult client situations Minimum of an intermediate level of proficiency with computers and current technology Comfortable receiving ongoing performance feedback and coaching Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections Ability to learn and adapt to new information and technology platforms Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Start Date: 1/11/2027 Training 1/11/2027-x TBD end date, (mandatory attendance): Monday-Friday, 8:00am-4:30pm Work Schedule (following training, based on availability): Tuesday-Saturday 11:30pm-8:00pm OR Sunday-Thursday 11:30pm-8:00pm Desired Qualifications: 1+ years of experience in the banking/financial industry 2+ years of experience working in a client service capacity Skills: Conflict Management Customer and Client Focus Decision Making Fraud Management Oral Communications Active Listening Attention to Detail Data Collection and Entry Issue Management Problem Solving Adaptability Collaboration Critical Thinking Influence Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift: 2nd shift (United States of America) Hours Per Week: 40 Show more