Customer Service Jobs

Description Internally, this position is known as a Software Support Analyst. As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration to research and troubleshoot issues and implement appropriate solutions. You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content. Responsibilities Essential Duties and Requirements Become subject matter expert on commercial maritime industry and on Veson software products Handle support inquiries for Veson customers from creation to resolution in a timely manner, with quality, according to internal processes Collaborate independently and within teams to diagnose technical issues Navigate and execute within our Atlassian tool sets JIRA Service Desk, JIRA Software, and Slack Proactively address customer concerns and meet or exceed customer needs Manage escalation of all priority issues within the business working closely with Product, Development, and Infrastructure resources Documentation of solutions, customer information, and proactive knowledge content Establish and maintain relationships with key end users and business partners Regularly communicate with management, both verbally and in writing, on status of initiatives in a professional and understandable manner Communicate with customers at all levels of the organization Qualifications At least one of the three following criteria should apply to you: 1 year + of in-house superuser or enterprise software applications support experience; ideally ERP, accounting, operations or finance related BSc/MSc level Maritime industry related studies Maritime operations related experience Plus BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject Proven ability to proactively address customer concerns and exceed expectations Enjoys working with software and computers and ideally a working knowledge of Windows Server and Microsoft SQL Server Strong written and oral communication skills Fluent Greek and English language skills (Additional languages welcome!) Demonstrated planning and organisational skills Analytical thinking and attention to detail Passion for real-time problem solving and troubleshooting complex problems Willingness to conduct ad-hoc or exploratory testing Desire to work in fast-paced, entrepreneurial setting Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work Beneficial Skills (Not Essential) ETRM, CTRM or other trading and financial services related user experience Computer skills and understanding of network and software technology such as SQL, Shell Scripting, Power BI or Tableau Familiarity with helpdesk and defect tracking tools such as Jira, Confluence a plus About Veson Nautical We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts. Veson Nautical is a successful, rapidly growing global software company. Our clients are the world’s leading commercial maritime owners, operators and commodity trading companies. Veson’s solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in London, Singapore, Tokyo and Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate. Show more

Description Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you? Monday - Friday schedule with no weekend work. Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans. Immediate and ongoing training to support your success. Discounted Leidos stock purchase and other Employee Discounts. Company-wide career mobility. Company-sponsored Public Trust eligibility upon hire. Voluntary overtime may be available based on business needs. Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year. 11 paid holidays per year. As a Mortgage Origination Customer Service Representative, You Will Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures. Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests. Follow standard operating procedures for various topics, systems, and contact channels. Document all of your contacts in a database. Keep up to date on FHA mortgage processes and procedures. To be a successful Mortgage Origination Customer Service Representative, you will possess: The ability to navigate multiple computer systems and applications and utilize search tools. Excellent time management skills and dependability. Strong written and verbal communication skills, including telephone etiquette. Keyboarding proficiency of at least 40 words per minute. Required Qualifications High School diploma or General Educational Development (GED) certificate. Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer). Minimum of 1 year of contact center experience or telephone customer service experience. Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation. Preferred Qualifications FHA Knowledge/background. Contact Center experience (Omnichannel). Bilinguals English and Spanish - verbal and written. Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. The pay for this position is $20-$22 per hour.** This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits. # HUDFHA If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting October 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range Pay Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. Pay And Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Show more

Careerscape is recruiting on behalf of our client for a Remote Customer Service Representative to join their customer support team. This is a great opportunity for a detail-oriented professional to provide helpful, accurate, and timely customer assistance while building a career in customer service operations. Day to day, you will respond to customer inquiries, update account information, and resolve routine issues across phone, email, and digital support systems. The role suits someone who enjoys helping others, takes pride in clear communication, handles confidential information carefully, and communicates proactively when customer concerns need additional attention. COMPENSATION The salary range for this role is $62,000 - $82,000 per year, based on experience and qualifications. Additional compensation and benefits details will be shared during the hiring process. Responsibilities Respond to customer inquiries by phone, email, and online chat using established service procedures Enter and update customer information in databases and support systems Provide accurate information about products, services, account details, and company policies Review customer concerns and resolve routine issues within established guidelines Process customer requests, account updates, and service adjustments as authorized Track customer interactions and maintain accurate case notes and follow-up records Identify unresolved or complex concerns and escalate them to appropriate team members Follow established confidentiality, account verification, and information handling procedures Assist with follow-up communications to confirm customer concerns have been addressed Communicate with team members to meet service goals and maintain a consistent customer experience Requirements High school diploma or equivalent required Previous experience in customer service, call center support, or administrative support preferred Strong attention to detail and commitment to accurate recordkeeping Proficiency with Microsoft Office, especially Word and Excel Comfort using customer support software, digital communication tools, and online databases Strong organizational and time management skills Ability to remain patient, professional, and solution-focused during customer interactions Reliable internet connection and a dedicated home workspace Excellent written and verbal communication skills Benefits Medical, dental, and vision insurance 401k retirement plan with company match Paid time off and paid holidays Paid training and onboarding Professional development and continuing education support Opportunities for career growth and advancement Employee assistance program Employer-paid life insurance Short-term and long-term disability coverage Wellness programs and resources Supportive and collaborative team environment Annual performance reviews with pay increase potential ABOUT CAREERSCAPE Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services. APPLICATION NOTICE Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you regarding future opportunities that align with your qualifications. EQUAL OPPORTUNITY STATEMENT Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law. FOR EMPLOYERS Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/. Show more

St.Andrews English School is seeking applications for a Customer Support Specialist position. The role resolves everyday customer inquiries while maintaining clear records of each interaction. Customer Support Specialist | Remote within the United States | Full-time | Associate-level You will organize a queue of customer issues and follow up when further information is required. Core Duties Use customer relationship tools to maintain accurate interaction histories. Confirm relevant account or order details before discussing sensitive information. Identify requests requiring specialist assistance and escalate them appropriately. Provide clear status updates when resolution takes additional time. Organize open cases by urgency within established support procedures. Protect personal and account information throughout each conversation. Log customer concerns and update support tickets with accurate notes. Required Skills Ability to investigate routine issues systematically. Willingness to learn product information and support procedures. Clear written communication and courteous customer interaction. Patience and good judgment in challenging service conversations. Reliable internet access and readiness for remote collaboration. Annual base salary: $53,250–$55,750 USD. Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location. Show more

R239113 Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Service Representative within PNC's Care Center organization, you will assist PNC's business customers. On a daily basis, you will field 50-60 inbound phone calls to provide first call resolution for client concerns, technology support and general inquiries regarding business or consumer accounts. You will support deposit, lending, and credit card products. Successful candidates should have current PNC Care Center experience. Shifts: A variety of shifts available between: 8:30 AM - 9:00 PM EST (M-F) including weekends requirements. Employees must provide the following additional requirements for success in a virtual role: Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy. High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL). You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Performs specialized customer service activities and initiatives. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues. May interact with higher levels within the customer organization. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments No Required Or Preferred Language Assessments Pay Transparency Base Salary: $33,750.00 – $67,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 10/26/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Show more

We are hiring for the Customer Support Specialist position at Unión Sur Raincoats. This work helps customers understand processes, troubleshoot common issues, and identify useful next steps. Customer Support Specialist | Remote within the United States | Full-time | Associate-level You will document recurring concerns so the team can improve help material and response processes. Day-to-Day Responsibilities Close resolved cases with a concise record of the action taken. Organize open cases by urgency within established support procedures. Respond to incoming customer questions using email, chat, or other approved support channels. Log customer concerns and update support tickets with accurate notes. Check existing knowledge articles for accurate, up-to-date answers. Coordinate with colleagues to clarify product or account details. Use customer relationship tools to maintain accurate interaction histories. Qualifications And Skills Patience and good judgment in challenging service conversations. Reliable internet access and readiness for remote collaboration. Comfort navigating web-based support tools and account systems. Accurate note taking and organization of open requests. Previous customer-facing work is helpful but not required. Annual base salary: $52,750–$55,250 USD. Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location. Show more

Anytime Anyplace Auto Detailing is looking for a Customer Support Representative to join its team. Customer Support Representative | Remote (United States) | Full-time We are seeking an organized, motivated professional to guide customers through solutions while documenting relevant information. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through. Success in this position comes from sound judgment, helpful communication, and dependable execution. Key Responsibilities Respond to customer requests through approved messaging, email, or phone channels. Provide accurate guidance using documented processes and available resources. Escalate issues requiring specialist review to the appropriate team. Verify account details using approved privacy and security procedures. Use a professional, courteous tone in written and verbal communications. Document key details so colleagues can continue a case if needed. Maintain organized notes while handling several active requests. Qualifications Ability to document issues accurately and concisely. Respect for personal data and privacy processes. Customer-focused attitude and patient listening habits. Organized approach to cases, deadlines, and follow-up. Willingness to ask for guidance and escalate unfamiliar issues. We welcome candidates with relevant coursework, project work, or early professional experience. Work arrangement: Remote within the United States. Employment type: Full-time. Experience level: Associate. Show more

Employment Type Full time Shift Day Shift Description POSITION PURPOSE Work Remote Position Work Hours: 9:30 a.m. to 6:00 p.m. (EDT) - Monday thru Friday (Pay Range: $19.2123-$28.8184) Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service. Essential Functions Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location. Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner. Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s). Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor. Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service. Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders. Performs other duties as needed and assigned by the supervisor. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Minimum Qualifications High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred. Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner. Excellent Verbal And Written Communication Skills And Organizational Abilities. Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs. Accuracy, attention to detail and time management skills. Ability to work independently and operate keyboard and telephone effectively. Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Completion Of Regulatory/mandatory Certifications And Skills Validation Competencies Preferred Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Physical And Mental Requirements And Working Conditions This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Show more

Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arizona. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at PHX within the last 12 months.*** Pay & Benefits Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you’ll love: https://careers.southwestair.com/benefits Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA Additional details This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming a Customer Service Agent and check out the FAQs: careers.southwestair.com/customer-service-agents We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Completes forms and reports as required by the Company Writes irregularity and complaint reports as required Duties may vary due to the size and organization of the station Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills And Abilities Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone, face to face and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Foreign language skills are desirable, but not required The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 10/30/2026 Show more

Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments and Ventilation, Web Technologies, and Molded Products. Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist for the Clinton, IA roofing facility. Customer Service Specialist Primary Responsibilities Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience. Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service. Handles all customer requests promptly managing customer orders from placement through shipment and billing. Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations. Advises management and outside sales of changes in lead time, or production problems that may impact customer service. Completes Special Approval Request and Buying Agreements for deviated pricing as necessary. Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum. Follows up proactively on quoted projects to assist in securing orders. 25% Travel Customer Service Specialist Experience Customer account management experience preferably in a manufacturing environment Customer Service Specialist Knowledge, Skills & Abilities Excellent telephone skills (primary liaison between customer and company) Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers Customer Service Specialist Education, Licenses & Certifications A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment Total Compensation Salary - Starting in the low $50ks Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account. Atlas Roofing Corporation is an Equal Employment Opportunity Employer. No calls or agencies please. Show more