← All Jobs

JOB CATEGORY

Hospitality & Tourism Jobs

Hotels, restaurants and tourism jobs.

1 job
LinkedIn

Reservation Agent

The Knox, Auberge Collection

Location: Austin, TXType: Full-timePosted:

Company Description A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin. Boasting 53 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, The Spa Suite, Wellbeing by Auberge, a state-of-the-art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture-perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space. Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style. For more information: auberge.com/commodore-perry Follow Commodore Perry Estate on Facebook and Instagram @CommodorePerryAuberge Job Description Embark on a journey of refined hospitality as a Reservations Agent at Commodore Perry Estate, The Knox, and Bowie House, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality. Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. Maintaining complete knowledge of the resorts and other information including the following: All resort facilities/services offered and hours of operation All accommodations, layout, décor, attributes and locations All studio rates, special packages and promotions All spa treatments and offerings, their benefits and costs Daily stats, including availability Entertainment/special events scheduled on property and in the area Directions to the resort from airports and other major landmarks General info, descriptions and directions for local services, restaurants, wineries and points of interests. Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible. Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings. Qualifications Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. Ability to create professional business letter correspondence. Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. Ability to work cohesively with other departments and co-workers as part of a team. This role is remote and you must reside in the state of Texas Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit www.friedkin.com 4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Show more

View Job →

CAREER GUIDE

Explore Hospitality & Tourism Careers

Hospitality and tourism careers support guests and travelers across hotels, restaurants, travel companies, resorts, and related services. Opportunities can involve guest service, accommodation, food and beverage operations, travel coordination, sales, or team supervision.

Common Hospitality & Tourism Job Roles

Depending on the employer, roles may include front desk receptionist, guest relations agent, reservations agent, hotel receptionist, tour coordinator, travel consultant, restaurant supervisor, waiter, chef, housekeeping supervisor, event coordinator, and hotel operations manager. Not all employers offer every role, and job titles can differ between properties.

Skills and Qualifications Employers Look For

Customer service, clear communication, teamwork, organization, problem-solving, and professional conduct are important in many guest-facing positions. Some roles also require foreign-language skills, reservation-system knowledge, food safety training, relevant hospitality education, or previous experience in a hotel, restaurant, or travel business.

Requirements depend on the position and employer. Operational, culinary, supervisory, and management jobs may have different training and experience expectations. Check shift patterns, language requirements, and any stated certificates before applying.

How to Find the Right Hospitality Job

  • Choose the type of workplace and service you prefer, such as hotels, restaurants, travel, or events.
  • Check shift schedules, location, seasonality, and whether the role involves direct guest contact.
  • Highlight customer service experience, languages, relevant training, and examples of solving problems.
  • For specialist roles, list relevant culinary, reservation, safety, or operational skills you genuinely have.
  • Read the employment terms carefully, including working hours, compensation, and any stated benefits.

Hospitality & Tourism Jobs: Frequently Asked Questions

Can I start a hospitality career without hotel experience?

Some entry-level roles provide on-the-job training and may accept candidates with transferable customer service skills. Check the vacancy's experience requirements before applying.

Are foreign-language skills important?

They can be useful, particularly in guest relations, reservations, travel services, and destinations that welcome international visitors. The languages and proficiency levels required depend on the role.

What should I check before accepting a hospitality job?

Review the duties, shift schedule, weekly rest days, location, compensation, contract terms, and any accommodation or transport arrangements explicitly offered by the employer.