Customer Service Jobs

$21/hour + Profit Sharing + Benefits Effective Day 1 Join a global beauty and skincare company that supports millions of customers and independent beauty consultants in 40 markets around the world. We're looking for customer-focused problem solvers who enjoy helping others and delivering exceptional service. If you're looking for a stable career with great benefits, opportunities for growth, and the chance to make a difference every day, we'd love to hear from you. About The Role As a Customer Support Representative, you'll provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media. You'll help answer questions, resolve issues, provide guidance, and connect people with the resources they need to be successful. From assisting with orders and account questions to supporting promotions, programs, and technology-related inquiries, you'll play an important role in creating positive experiences and building trust with the people who interact with Mary Kay every day. This role is ideal for someone who enjoys solving problems, learning new things, and working in a collaborative, fast-paced environment. Responsibilities Provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media channels. Assist with account access, password resets, order status inquiries, product availability, order fulfillment, replacements, and related service needs. Answer questions related to consultant profiles, commissions, production, promotions, contests, recognition programs, and career path opportunities. Research and resolve customer and consultant concerns while delivering a positive service experience. Partner with internal departments to address complex requests and ensure timely resolution. Accurately document customer interactions and maintain confidentiality of sensitive information. Stay current on products, promotions, systems, policies, and procedures through ongoing training and development. Support team goals by sharing knowledge, assisting colleagues, and contributing to a positive, collaborative work environment. Meet quality, service, and productivity expectations while delivering a positive customer experience. Required Qualifications What You'll Need to Be Successful High School Diploma or equivalent Minimum of 3 years of customer service, customer support, contact center, retail, hospitality, banking, healthcare, or other customer-facing experience Strong verbal and written communication skills Ability to navigate multiple systems while managing competing priorities Strong problem-solving and organizational skills Proficiency with Microsoft Office and other business applications Ability to maintain accuracy, confidentiality, and attention to detail Ability to work independently and collaboratively within a team environment Preferred Qualifications Experience in customer support, customer service, contact center, or customer care environments Experience supporting customers through phone, chat, email, or social media channels Experience using CRM, contact center, or workforce management systems Additional Success Factors Passion for helping others and delivering exceptional service Adaptability and willingness to learn new products, systems, and processes Strong time-management and prioritization skills Ability to remain professional and solution-focused in a fast-paced environment Comfortable balancing multiple responsibilities while maintaining a high level of service Who We Are Founded in 1963 by Mary Kay Ash with a bold mission to enrich women’s lives, Mary Kay has grown into one of the world’s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across 40 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science-backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth. What We Offer Generous Paid Time Off 401K & Profit Sharing Medical, Dental & Vision Coverage Free On-site Fitness Center & Health Clinic Tuition Reimbursement Employee Product Discounts Show more

Description Job Title: Edamerica Customer Service Representative Location: Knoxville, TN (Onsite) Employment Type: Full-Time Class Date: 11/9/2026 Starting Pay: $16.20/hour + $4.75/hour Health and Welfare Fringe BenefitWork Schedule: This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST): Monday – Friday: 8:00 AM – 8:00PM Saturday – Sunday: Closed Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025.Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions. What You’ll Do Handle inbound and outbound calls with professionalism and attention to detail. Meet or exceed performance expectations for call quality, productivity, and attendance. Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns. Represent Edamerica and our client institutions positively and professionally at all times. About Why You’ll Love Working HereAt Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values: Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement. Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP) Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months Community:Company -sponsored clubs, fitness, reward programs, and community involvement Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards! What We’re Looking For Strong communication and listening skills. A professional, positive attitude. Ability to stay organized and meet daily goals. Basic computer proficiency. Open availability during business hours. Exceptional customer service skills. High School Diploma (Higher Education Degree preferred) Schedule dependability and flexibility. Based on workload, overtime may be required. Must pass background check and drug screening. Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority. Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing! Show more

Description Position: Customer Service Representative Location: Knoxville, TN Job Type: Full-Time Start Date: 11/9/2026 Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment! Work Schedule: NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours Of Operation (EST) Monday: 8:00 AM – 9:00PM Tuesday – Wednesday: 8:00AM – 8:00PM Thursday – Friday: 8:00AM – 6:00PM Saturday – Sunday: Closed About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters. What You’ll Do:As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll: Handle inbound and outbound calls with professionalism and empathy. Provide accurate, clear information about our products and services. Resolve questions and issues quickly while maintaining compliance with federal and company guidelines. Use sound judgment and strong communication skills to support each customer interaction. Collaborate with your team to create a positive, high-quality work environment. About Why You’ll Love Working HereAt Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values: Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement. Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP) Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months Community: Company -sponsored clubs, fitness, reward programs, and community involvement Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards! “I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Edfinancial Team Member “The people here genuinely care — it feels like family.”— Edfinancial Team Member What We’re Looking For Professional appearance and positive attitude Strong communication and listening skills Ability to deliver clear and accurate information to solve problems efficiently Flexibility and availability during business hours Basic computer proficiency Ability to collaborate with teammates and leaders who want to see you succeed Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority. Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing! Show more

$21.50/hour + Profit Sharing + Benefits Effective Day 1 Join a global beauty and skincare company that supports millions of customers and independent beauty consultants in 40 markets around the world. We're looking for customer-focused problem solvers who enjoy helping others and delivering exceptional service. If you're looking for a stable career with great benefits, opportunities for growth, and the chance to make a difference every day, we'd love to hear from you. About The Role As a Customer Support Representative, you'll provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media. You'll help answer questions, resolve issues, provide guidance, and connect people with the resources they need to be successful. From assisting with orders and account questions to supporting promotions, programs, and technology-related inquiries, you'll play an important role in creating positive experiences and building trust with the people who interact with Mary Kay every day. This role is ideal for someone who enjoys solving problems, learning new things, and working in a collaborative, fast-paced environment. Responsibilities Provide support to Independent Beauty Consultants, customers, and consumers through phone, email, web chat, and social media channels. Assist with account access, password resets, order status inquiries, product availability, order fulfillment, replacements, and related service needs. Answer questions related to consultant profiles, commissions, production, promotions, contests, recognition programs, and career path opportunities. Research and resolve customer and consultant concerns while delivering a positive service experience. Partner with internal departments to address complex requests and ensure timely resolution. Accurately document customer interactions and maintain confidentiality of sensitive information. Stay current on products, promotions, systems, policies, and procedures through ongoing training and development. Support team goals by sharing knowledge, assisting colleagues, and contributing to a positive, collaborative work environment. Meet quality, service, and productivity expectations while delivering a positive customer experience. Required Qualifications What You'll Need to Be Successful High School Diploma or equivalent Spanish and English bilingual fluency required Minimum of 3 years of customer service, customer support, contact center, retail, hospitality, banking, healthcare, or other customer-facing experience Strong verbal and written communication skills in English and Spanish Ability to navigate multiple systems while managing competing priorities Strong problem-solving and organizational skills Proficiency with Microsoft Office and other business applications Ability to maintain accuracy, confidentiality, and attention to detail Ability to work independently and collaboratively within a team environment Preferred Qualifications Experience in customer support, customer service, contact center, or customer care environments Experience supporting customers through phone, chat, email, or social media channels Experience using CRM, contact center, or workforce management systems Additional Success Factors Passion for helping others and delivering exceptional service Adaptability and willingness to learn new products, systems, and processes Strong time-management and prioritization skills Ability to remain professional and solution-focused in a fast-paced environment Comfortable balancing multiple responsibilities while maintaining a high level of service Who We Are Founded in 1963 by Mary Kay Ash with a bold mission to enrich women’s lives, Mary Kay has grown into one of the world’s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across 40 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science-backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth. What We Offer Generous Paid Time Off 401K & Profit Sharing Medical, Dental & Vision Coverage Free On-site Fitness Center & Health Clinic Tuition Reimbursement Employee Product Discounts Show more