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Careerscape is recruiting on behalf of our client for a Remote Customer Service Representative to join their customer support team. This is a great opportunity for a detail-oriented professional to provide helpful, accurate, and timely customer assistance while building a career in customer service operations. Day to day, you will respond to customer inquiries, update account information, and resolve routine issues across phone, email, and digital support systems. The role suits someone who enjoys helping others, takes pride in clear communication, handles confidential information carefully, and communicates proactively when customer concerns need additional attention. COMPENSATION The salary range for this role is $62,000 - $82,000 per year, based on experience and qualifications. Additional compensation and benefits details will be shared during the hiring process. Responsibilities Respond to customer inquiries by phone, email, and online chat using established service procedures Enter and update customer information in databases and support systems Provide accurate information about products, services, account details, and company policies Review customer concerns and resolve routine issues within established guidelines Process customer requests, account updates, and service adjustments as authorized Track customer interactions and maintain accurate case notes and follow-up records Identify unresolved or complex concerns and escalate them to appropriate team members Follow established confidentiality, account verification, and information handling procedures Assist with follow-up communications to confirm customer concerns have been addressed Communicate with team members to meet service goals and maintain a consistent customer experience Requirements High school diploma or equivalent required Previous experience in customer service, call center support, or administrative support preferred Strong attention to detail and commitment to accurate recordkeeping Proficiency with Microsoft Office, especially Word and Excel Comfort using customer support software, digital communication tools, and online databases Strong organizational and time management skills Ability to remain patient, professional, and solution-focused during customer interactions Reliable internet connection and a dedicated home workspace Excellent written and verbal communication skills Benefits Medical, dental, and vision insurance 401k retirement plan with company match Paid time off and paid holidays Paid training and onboarding Professional development and continuing education support Opportunities for career growth and advancement Employee assistance program Employer-paid life insurance Short-term and long-term disability coverage Wellness programs and resources Supportive and collaborative team environment Annual performance reviews with pay increase potential ABOUT CAREERSCAPE Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services. APPLICATION NOTICE Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you regarding future opportunities that align with your qualifications. EQUAL OPPORTUNITY STATEMENT Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law. FOR EMPLOYERS Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/. Show more

St.Andrews English School is seeking applications for a Customer Support Specialist position. The role resolves everyday customer inquiries while maintaining clear records of each interaction. Customer Support Specialist | Remote within the United States | Full-time | Associate-level You will organize a queue of customer issues and follow up when further information is required. Core Duties Use customer relationship tools to maintain accurate interaction histories. Confirm relevant account or order details before discussing sensitive information. Identify requests requiring specialist assistance and escalate them appropriately. Provide clear status updates when resolution takes additional time. Organize open cases by urgency within established support procedures. Protect personal and account information throughout each conversation. Log customer concerns and update support tickets with accurate notes. Required Skills Ability to investigate routine issues systematically. Willingness to learn product information and support procedures. Clear written communication and courteous customer interaction. Patience and good judgment in challenging service conversations. Reliable internet access and readiness for remote collaboration. Annual base salary: $53,250–$55,750 USD. Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location. Show more

R239113 Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Service Representative within PNC's Care Center organization, you will assist PNC's business customers. On a daily basis, you will field 50-60 inbound phone calls to provide first call resolution for client concerns, technology support and general inquiries regarding business or consumer accounts. You will support deposit, lending, and credit card products. Successful candidates should have current PNC Care Center experience. Shifts: A variety of shifts available between: 8:30 AM - 9:00 PM EST (M-F) including weekends requirements. Employees must provide the following additional requirements for success in a virtual role: Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy. High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL). You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Performs specialized customer service activities and initiatives. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served. Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues. May interact with higher levels within the customer organization. Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality. Documents customer interactions and completes service requests to minimize customer effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support Competencies Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments No Required Or Preferred Language Assessments Pay Transparency Base Salary: $33,750.00 – $67,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 10/26/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Show more

We are hiring for the Customer Support Specialist position at Unión Sur Raincoats. This work helps customers understand processes, troubleshoot common issues, and identify useful next steps. Customer Support Specialist | Remote within the United States | Full-time | Associate-level You will document recurring concerns so the team can improve help material and response processes. Day-to-Day Responsibilities Close resolved cases with a concise record of the action taken. Organize open cases by urgency within established support procedures. Respond to incoming customer questions using email, chat, or other approved support channels. Log customer concerns and update support tickets with accurate notes. Check existing knowledge articles for accurate, up-to-date answers. Coordinate with colleagues to clarify product or account details. Use customer relationship tools to maintain accurate interaction histories. Qualifications And Skills Patience and good judgment in challenging service conversations. Reliable internet access and readiness for remote collaboration. Comfort navigating web-based support tools and account systems. Accurate note taking and organization of open requests. Previous customer-facing work is helpful but not required. Annual base salary: $52,750–$55,250 USD. Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location. Show more

Anytime Anyplace Auto Detailing is looking for a Customer Support Representative to join its team. Customer Support Representative | Remote (United States) | Full-time We are seeking an organized, motivated professional to guide customers through solutions while documenting relevant information. The role emphasizes responsive customer assistance, clear communication, and accurate case follow-through. Success in this position comes from sound judgment, helpful communication, and dependable execution. Key Responsibilities Respond to customer requests through approved messaging, email, or phone channels. Provide accurate guidance using documented processes and available resources. Escalate issues requiring specialist review to the appropriate team. Verify account details using approved privacy and security procedures. Use a professional, courteous tone in written and verbal communications. Document key details so colleagues can continue a case if needed. Maintain organized notes while handling several active requests. Qualifications Ability to document issues accurately and concisely. Respect for personal data and privacy processes. Customer-focused attitude and patient listening habits. Organized approach to cases, deadlines, and follow-up. Willingness to ask for guidance and escalate unfamiliar issues. We welcome candidates with relevant coursework, project work, or early professional experience. Work arrangement: Remote within the United States. Employment type: Full-time. Experience level: Associate. Show more

Employment Type Full time Shift Day Shift Description POSITION PURPOSE Work Remote Position Work Hours: 9:30 a.m. to 6:00 p.m. (EDT) - Monday thru Friday (Pay Range: $19.2123-$28.8184) Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service. Essential Functions Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location. Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner. Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s). Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor. Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service. Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders. Performs other duties as needed and assigned by the supervisor. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Minimum Qualifications High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred. Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner. Excellent Verbal And Written Communication Skills And Organizational Abilities. Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs. Accuracy, attention to detail and time management skills. Ability to work independently and operate keyboard and telephone effectively. Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Completion Of Regulatory/mandatory Certifications And Skills Validation Competencies Preferred Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. Physical And Mental Requirements And Working Conditions This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Show more

Answers client requests and completes transactions to resolve client needs. May escalate issues. Advance your career and our mission At Vanguard, we’re taking a stand for investors. That starts with you. As a Retirement Plan Services Representative, you’ll be our voice and our clients’ advocate, as you help to build hundreds of financial futures. In this role, you will provide high-quality service across Institutional Participant Services by supporting external employers 401(k) plan participants with their dynamic and complex needs – one may need help with a form, the next has never even heard of a mutual fund. You will be assisting with account and plan information, regulatory or tax-related issues, financial and clerical transactions via inbound phone calls and written communication. This role will allow you to build your financial acumen and communications skills into a successful career. Why Vanguard? At Vanguard, we believe in supporting our “crew” personally through all life stages. Total potential compensation for this role is between $71,100 - $73,100 ($52,000 - $54,000 base salary based on Spanish bilingual proficiency, plus up to a one-time $12,500 bonus and eligible partnership and promotional bonuses) within your first year upon achieving performance standards. Vanguard also provides a competitive benefits package to all employees. Some of our benefits include: Premier training and development programs to equip you with the tools to take the SIE and FINRA Series 6 and 63 A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses An annual bonus (known internally as partnership) based on company performance 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition Best-in-class medical, dental, and vision coverage with on-site health perks: CrewCare: our own onsite health-clinic for you and your loved ones ShipShape: onsite fitness center LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you. Education benefits including tuition reimbursement designed to support you in furthering your education Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different! For a deeper look into our benefits, please visit our Why Vanguard page! What it takes: You don’t have to be a financial expert to be an advocate for our clients! We welcome, and encourage, individuals from all backgrounds and experiences -- the most important things you need are a passion for serving others and a thirst for knowledge. Vanguard will provide you will fully paid training, coaching, and continuous support as you learn the role, company, and industry. We have seen most success from individuals with: Strong interpersonal and client relationship management (CRM) skills to engage with our clients and our “crew” Customer-facing and/or in-bound phone experience A learner’s mentality and an appetite for financial acumen Undergraduate degree or equivalent experience, preferred Ability to complete the SIE (Securities Industry Essentials) exam and obtain the Series 6 & 63 FINRA licenses within department guidelines. Please note, this role is hybrid, and you would be expected to work on-site in a Vanguard office on Tuesdays, Wednesdays, and Thursdays. Start date for this role is February 16, 2027. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Show more

Answers client requests, uses bilingual knowledge to complete transactions to resolve client needs. May escalate complex issues to senior representatives. Advance your career and our mission At Vanguard, we’re taking a stand for investors. That starts with you. As a Retirement Plan Services Representative, you’ll be our voice and our clients’ advocate, as you help to build hundreds of financial futures. In this role, you will provide high-quality service across Institutional Participant Services by supporting external employers 401(k) plan participants with their dynamic and complex needs – one may need help with a form, the next has never even heard of a mutual fund. You will be assisting with account and plan information, regulatory or tax-related issues, financial and clerical transactions via inbound phone calls and written communication. This role will allow you to build your financial acumen and communications skills into a successful career. Why Vanguard? At Vanguard, we believe in supporting our “crew” personally through all life stages. Total potential compensation for this role is between $71,100 - $73,100 ($52,000 - $54,000 base salary based on Spanish bilingual proficiency, plus up to a one-time $12,500 bonus and eligible partnership and promotional bonuses) within your first year upon achieving performance standards. Vanguard also provides a competitive benefits package to all employees. Some of our benefits include: Premier training and development programs to equip you with the tools to take the SIE and FINRA Series 6 and 63 A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses An annual bonus (known internally as partnership) based on company performance 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition Best-in-class medical, dental, and vision coverage with on-site health perks: CrewCare: our own onsite health-clinic for you and your loved ones ShipShape: onsite fitness center LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you. Education benefits including tuition reimbursement designed to support you in furthering your education Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different! For a deeper look into our benefits, please visit our Why Vanguard page! What it takes: You don’t have to be a financial expert to be an advocate for our clients! We welcome, and encourage, individuals from all backgrounds and experiences -- the most important things you need are a passion for serving others and a thirst for knowledge. Vanguard will provide you will fully paid training, coaching, and continuous support as you learn the role, company, and industry. We have seen most success from individuals with: Strong interpersonal and client relationship management (CRM) skills to engage with our clients and our “crew” Customer-facing and/or in-bound phone experience A learner’s mentality and an appetite for financial acumen Undergraduate degree or equivalent experience, preferred Ability to complete the SIE (Securities Industry Essentials) exam and obtain the Series 6 & 63 FINRA licenses within department guidelines. Please note, this role is hybrid, and you would be expected to work on-site in a Vanguard office on Tuesdays, Wednesdays, and Thursdays. Start date for this role is February 16, 2027. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Show more

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. About HUB Retirement & Private Wealth (RPW) We lead our communities with integrity, driven to make things better, both now and in the future. We serve, inspire, and thrive while maintaining an entrepreneurial spirit. We innovate, collaborate, and achieve success together, focused on the tomorrows for all. Mission Statement We are a highly committed, diverse financial services organization serving hundreds of thousands of retirement plan participants, individuals, and institutions across the United States. We provide financial piece of mind and top of class solutions, investments, administration, and service. We are committed to the highest Ethics, Competency, Customer Service, and providing our valued clients with the best and most competent professional team. We Are The Perfect Fit If You Enjoy team collaboration Thrive in a healthy company culture that recognizes success Want to learn and grow your current skill set Are seeking a progressive work environment at a rapidly growing organization Have a desire to help others protect their future Are focused on learning and development to enhance your industry knowledge and expertise Believe in integrity and building success by developing relationships with others Job Purpose We are looking for a motivated individual to join our Retirement Customer Services Team! Your job would be to answer phone calls and emails from the employees of these school districts about their retirement plans. We are willing to train up the right individual. Passion for communication and customer service are a must. Eagerness to learn and attention to detail are keys in our quick paced, growing department. You will have the opportunity to help with a variety of accounts to best serve our clients. We encourage career development and opportunities are available upon satisfactory assessment. We offer a flexible work schedule in a fun and welcoming environment. We pride ourselves on having opportunities for training, development, and promotion. Duties And Responsibilities Primarily phone customer service Time management of responsibilities Data entry Review & return voice mails Monitor department emails Work Experience Proven experience in the areas of customer service, strong communication skills (verbal & written) and willingness to learn. Education/Licensing High school diploma Skills/Experience Required Ability to multi-task Ability to maintain confidential information Ability to work independently and under pressure Excellent interpersonal and communication skills Great attention to detail General knowledge of computer applications - Microsoft Word, Microsoft Excel, Gmail Job Classification & Additional Information Full Time $25.00-$30.00 per hour based on experience Hybrid (3 days in office each week) 900 S. Capital of Texas Highway, Ste 350, Austin, TX 78746 Featured Benefits Medical insurance, HSA with Match, Vision insurance, Dental insurance, 401(k) plus match, Company Paid STD, Life Insurance, & parental leave. 2 weeks of PTO, Sick Time, Personal Time, Floating Holidays, and 11 paid Holidays. Working Conditions Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. What We Offer You We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application. E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information. 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Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arizona. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at PHX within the last 12 months.*** Pay & Benefits Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you’ll love: https://careers.southwestair.com/benefits Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA Additional details This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming a Customer Service Agent and check out the FAQs: careers.southwestair.com/customer-service-agents We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Completes forms and reports as required by the Company Writes irregularity and complaint reports as required Duties may vary due to the size and organization of the station Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills And Abilities Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone, face to face and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Foreign language skills are desirable, but not required The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 10/30/2026 Show more