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JOB OPPORTUNITY

Account Specialist

Labcorp

LocationBurlington, NC
Job TypeFull-time
Work ModeN/A
SalaryNot specified
Posted

JOBLYIN SUMMARY

Job Overview

This position is offered by Labcorp, in Burlington, NC, as a Full-time role. The job details and listed requirements below are based on the original job posting.

COMPANY PROFILE

About the Company

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

Labcorp is a company that offers employment opportunities in roles such as Account Specialist and Customer Service Support Representative. These positions suggest the organization engages in customer-facing operations, potentially within sectors requiring administrative or client support functions. While specific industry details are not provided, the job titles imply involvement in managing client relationships and providing service-oriented support. The company's focus appears to be on maintaining efficient communication and operational processes to meet business needs. Labcorp likely operates with a structured approach to customer engagement, emphasizing reliability and responsiveness in its service delivery. Without additional information, the exact nature of its services or industry remains unspecified, but the roles indicate a commitment to supporting both internal operations and external client interactions.

ORIGINAL JOB DESCRIPTION

About the Job

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Customer Service Account Specialist to join our team in Burlington, NC. Work Schedule: Monday - Friday 8:00AM - 5:00PM Job Responsibilities Act a liaison between Labcorp and the clients/patients that we serve Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Labcorp’s products and services Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Minimum Qualifications High School Diploma or GED 3 months or more of customer service experience Preferred Qualifications Associate’s degree 3 months or more of contact center or call center environment 3 months or more of healthcare industry experience, such as a physician's office or a hospital Additional Job Standards Experience with Salesforce.com and/or Laboratory Information Systems is preferred Proficient with Microsoft Office programs Experience with Salesforce.com and/or Laboratory Information Systems Possess a high level of professionalism and a strong customer service orientation Ability to work independently and within a team environment High level of attention to detail with the ability to prioritize and multitask Ability to work in a fast paced production environment and meet established turn-around times Strong communication skills; both written and verbal Ability to handle the physical requirements of the position Flexibility to work overtime or other shifts depending on business needs At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today! Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp Is Proud To Be An Equal Opportunity Employer Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Show more

CAREER PROFILE

Role Overview

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

An Account Specialist manages customer accounts to ensure satisfaction and retention. They handle inquiries, resolve issues, and maintain positive relationships with clients.

JOB SOURCE

Original Job Listing

This job was found through LinkedIn. You can review the original listing before applying.

View Original Listing ↗

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