Customer Service Jobs

Description When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. Basic Qualifications 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Souq.com for E-Commerce LLC Job ID: A10454710 Show more

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We're looking for a dedicated and professional Security Officer to join our dynamic team in Cairo, Egypt. As a Security Officer, you will play a vital role in ensuring the safety and security of our premises, employees, and visitors. This position requires a detail-oriented individual with exceptional observation skills, the ability to remain calm under pressure, and a commitment to maintaining the highest standards of security. You'll work collaboratively with various departments to create a secure and welcoming environment for all stakeholders while demonstrating both assertiveness and empathy in your interactions. Patrol and monitor assigned areas to prevent and detect signs of intrusion, ensuring the security of doors, windows, gates, and other access points Respond promptly to alarms and emergency situations, coordinating with local law enforcement and emergency services when necessary Monitor and control facility access, including verifying identification, issuing visitor badges, and maintaining accurate visitor logs Conduct thorough security screenings of personnel, vehicles, and materials entering the premises in accordance with established protocols Operate and monitor surveillance equipment, including CCTV systems, and analyze footage to identify potential security concerns Investigate and document security breaches, incidents, and suspicious activities with accuracy and attention to detail Perform regular safety and security checks to identify potential hazards, vulnerabilities, and areas for improvement Assist in the development and implementation of security policies, procedures, and best practices Provide excellent customer service while maintaining a professional and assertive demeanor with employees, visitors, and external partners Collaborate with other departments and security personnel to ensure a cohesive and secure environment Prepare and maintain accurate, organized logs, reports, and records of all security-related activities Participate in ongoing security training and stay updated on relevant security protocols, technologies, and industry standards Respond to and manage emergency situations with decisiveness and resilience Qualifications Minimum 0-3 years of professional experience in a security role, preferably in hotel operations, corporate facilities, or similar environments Valid security license and clearance as required by Egyptian regulations and local authorities Certification in CPR and First Aid Strong knowledge of security protocols, procedures, and industry best practices Excellent observation skills and meticulous attention to detail Proficiency in computer applications, including Microsoft Windows and security management systems Outstanding interpersonal and communication skills with the ability to interact professionally and respectfully with diverse groups of people Demonstrated ability to remain calm, make sound decisions, and take appropriate action in high-pressure and emergency situations Strong problem-solving skills and the ability to think critically and analytically Excellent written communication skills for preparing clear, concise, and accurate reports Physical fitness and the ability to stand for extended periods while performing security-related duties Flexibility to work various shifts, including nights, weekends, and holidays as required High level of integrity, reliability, and discretion with the ability to maintain confidentiality Proficiency in English; knowledge of Arabic or other local languages is a plus Ability to work independently while demonstrating strong collaborative and team-oriented skills Knowledge of emergency response procedures and crisis management Additional Information Your team and working environment: A passionate and inspired team that creates unique experiences for all they meet. We recognize and celebrate our team and individual success Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift. Frequent lifting and carrying up to 30 lbs. Occasional kneeling, pushing, pulling, lifting. Occasional ascending or descending ladders, stairs and ramps. Visa Requirements: Must be legally permitted to work in Egypt. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. Show more

Join Jet2holidays’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers. We have a fantastic opportunity to join Jet2holidays as a Destination Manager in Hurghada. As a Destination Manager, you will hold the most senior role in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of Team Leaders and Customer Helper - Representatives, manage operations at the resort and airport, and work as one team with internal and external stakeholders to deliver outstanding service. You will take responsibility for your teams' performance by regularly reviewing performance metrics using Management Information (MI) reports and our digital systems to identify areas for improvement and implement action plans. What can we offer you? We offer our valued colleagues a range of benefits including: - Local employment contract via local agent Competitive salary, with annual pay review Discretionary management bonus scheme Monthly Car Allowance Coaching, development & career progression across Jet2.com & Jet2holidays Recommend a Friend bonus scheme What will you do in the role? Reporting Into The Regional Manager Who Is Based Remotely, You Will Have Overall Responsibility For Managing The Planning, Budgeting And Delivery Of The Jet2holidays Service Across Hurghada, Producing Strong Performance And Results Ensuring You Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met. Managing costs and delivering against your budget and customer service metrics. Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations Be Present for your team and manage their performance by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge. Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action. Leading by example displaying role model behaviours and company values in managing and delivering your operation. What will I need? The ideal candidate will have prior management experience in Holiday or Cruise Operations, with proven ability to lead large teams, manage budgets and make critical decisions under tight deadlines. Strong communication and stakeholder management skills are essential; knowledge of the Arabic language is preferred. IT literacy and the ability to interpret data and MI are required. As we employ on local employment contracts, you will already hold the full right to work documentation or be willing to apply for right to work documentation required for Egypt and be living in the destination or willing to relocate and source your own accommodation. Due to the level of travel required in the role, you will be required to hold a full and valid driving licence and have your own car with appropriate insurance. Business Travel expenses are reimbursed. Apply today to join the UK’s number One Tour Operator! Once your application has been reviewed, our Jet2 Talent Acquisition Team will contact you to advise you of next steps. We look forward to your application & the start of your career with Jet2holidays! Show more

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Cairo, Egypt. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery in our fast-paced corporate setting. Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail Perform administrative tasks including data entry, filing, document preparation, and record management Coordinate with various departments to facilitate smooth office operations and information flow Manage incoming and outgoing mail, packages, and deliveries with care and organization Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards Monitor visitor access and ensure security protocols are consistently followed Assist with basic office maintenance, supply inventory management, and restocking as needed Support other administrative staff and team members as required to meet organizational goals Handle inquiries and resolve basic issues with empathy and problem-solving skills Adapt to changing priorities and work flexibly in a fast-paced environment Maintain confidentiality and discretion when handling sensitive information and communications Qualifications Excellent verbal and written communication skills in both Arabic and English Strong multitasking abilities and time management skills Customer service orientation with a friendly, professional, and empathetic demeanor Excellent organizational skills with the ability to prioritize tasks effectively Ability to work in a fast-paced environment while maintaining attention to detail Professional appearance and strong phone etiquette Basic problem-solving abilities and resilience in handling challenging situations Adaptability and willingness to learn new skills and technologies Knowledge of office management systems and visitor management protocols Basic computer literacy and proficiency with Microsoft Office applications Ability to handle multiple communication channels simultaneously Conflict resolution skills and ability to remain calm under pressure Discretion and awareness of confidentiality protocols Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred) Experience in the hospitality, corporate, or customer service industry (preferred) Familiarity with appointment scheduling software and communication platforms (preferred) Additional Information Your team and working environment: A passionate and inspired team that creates unique experiences for all they meet. We recognize and celebrate our team and individual success Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift. Occasional ascending or descending ladders, stairs and ramps. Visa Requirements: Must be legally permitted to work in Egypt. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. Show more

About The Job We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you! Responsibilities: Dealing directly with customers either through phone, live chat or email. Respond promptly to customer inquiries. Educating clients, explaining procedures, answering questions and providing knowledgeable answers. Determines availability and comparing prices. Maintains and improves quality results by adhering to standards and guidelines. Establishing policies by accessing and verifying client information. Maintains contact center environment and database. Follow up on clients where necessary. Following communication “scripts” when handling different topics. Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives. Obtain and evaluate all relevant information to handle travel requests efficiently. Increase the customer satisfaction and enhance the customer experience. Handle and resolve customer complaints. Meeting required targets. Any other duties related to the job Requirements: Fluency in English at a B2 level. No previous work experience welcomed! Awareness and experience in the travel industry. Only graduates will be considered for the position. Strong communication skills are a must-have for this role. Military service completion or exemption is necessary. The candidate should be flexible with rotational shifts and days off. Must be flexible with night and overnight shifts. The job requires working in an onsite setting. You also have: UG : Any Graduate in Any Specialization; IATA certification would be an added advantage What you get? At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you’ll have the opportunity to improve the lives of millions of users who use our travel app every day. You’ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones. Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology. You’ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally. Most importantly, you’ll be able to join us on our exciting mission to build the best travel technology company in the world. What more do you get? Medical insurance coverage Well stocked pantry Regular social events like team lunches, office parties and Fun Friday You think you know someone who would be a superstar on this role? Go ahead and share the link! Show more

At the German International University (GIU) in Cairo, we provide an exceptional academic experience that connects world-class education with real-world impact. We are looking for a customer-focused, patient, and solution-oriented Call Center Agent to join our Admissions and Student Support Team. In this role, you will be the first point of contact for parents, students, and applicants — answering incoming calls, responding to inquiries, managing complaints, and providing accurate information about GIU’s programs and services. If you enjoy helping others, have strong communication skills, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in higher education. Key Responsibilities Handle all incoming calls and respond to caller inquiries in a professional and timely manner. Provide inquirers with accurate and complete information about GIU’s admission requirements, programs, and procedures. Identify, research, and resolve student or applicant issues using the university’s computer system. Follow up on inquiries that are not solved immediately and proactively contact the inquirer. Communicate with other departments (e.g., Academic Affairs, Registration, IT) to resolve complaints and complex issues. Route calls to appropriate resources or team members when necessary. Maintain a professional company image through voice and online interactions. Perform other duties as assigned by the direct supervisor. Qualifications & Requirements Bachelor’s degree from a recognized university (required). 0–2 years of experience in a call center or customer service environment (entry-level welcome). Fluent English communication skills — both spoken and written (required). Excellent Arabic speaking skills also required. Proficient in Microsoft Office Suite and internet applications. Strong knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Ability to handle stressful situations appropriately and remain calm under pressure. Creative problem-solving and effective communication skills. Organized, flexible, friendly, and a strong team player. German language is an asset. What We Offer Package includes: Transportation – GIU Buses Medical Insurance – Next Care Social Insurance WIR Loyalty Program Discounts Postgraduate studies & Self-development support Working Hours: 08:30 AM to 05:00 PM 5 working days per week (Friday and another day off) Show more