Customer Service Jobs

Duties & Responsibilities: 1.Handle all customer inquiries & requests. 2. Identify and escalate issues to Team Leader 3. Provide product and service information to clients. Cross sell products and services to clients & nonclients according to Contact Center processes and set the needed appointments with concerned Network. 4. Document all call information on the relevant systems. 5. Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments. 6. Determine customers’ needs and achieve customer satisfaction. 7. Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes. 8. Suggest ideas to enhance the service level offered to the clients. 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc.….). 10. Replace the Customer Service Team Leader in case of unavailability. 11. Assist the Customer Service Team Leader in providing guidance & advice to the team members. 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. 13. Adhere to QNB policies & procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as International Standards. Education: Bachelor’s degree in marketing, Business Administration or Commerce (English section) graduation year (2024-2025-2026) Show more

Medical Customer Service Specialist – Voice Job Summary As a Medical Customer Service Specialist, you will be responsible for assisting members and customers with inquiries related to healthcare services, insurance coverage, benefits, claims, providers, and medical-related processes. You will provide professional and empathetic support while ensuring accurate information, data confidentiality, and compliance with applicable healthcare and client policies. This role requires strong communication skills, attention to detail, problem-solving abilities, and the ability to handle sensitive customer information in a fast-paced customer service environment. Key Responsibilities Handle inbound customer calls and provide accurate and professional support regarding healthcare services, insurance benefits, claims, coverage, and provider networks. Assist customers with inquiries related to eligibility, benefits, referrals, pre-authorizations, and claims status. Resolve customer issues related to billing, payments, coverage, and healthcare services. Protect and handle sensitive customer and medical information in accordance with HIPAA requirements and applicable data privacy policies. Demonstrate empathy and professionalism when handling sensitive or complex medical-related customer concerns. Collaborate with internal teams and relevant departments to resolve complex customer inquiries and ensure timely resolution. Document customer interactions, inquiries, and resolutions accurately in CRM and other relevant systems. Meet and maintain key performance metrics, including Customer Satisfaction (CSAT), Quality, Average Handling Time (AHT), First Call Resolution (FCR), and Attendance. Maintain a strong understanding of healthcare processes, client policies, procedures, and service updates. Adapt to changes in healthcare policies, procedures, and client requirements. Maintain professionalism and confidentiality at all times when dealing with sensitive customer information. Job Qualifications Education: Minimum: High School Diploma or equivalent. Bachelor's degree in any discipline is preferred. Experience: Minimum 1 year of customer service experience, preferably within a call center/BPO environment. Previous experience in healthcare, medical insurance, health insurance, or a related field is highly preferred. Required Skills C1 English verbal and written communication skills. Strong listening and interpersonal skills. Excellent customer service and problem-solving abilities. Ability to communicate complex information in a clear and simple manner. Strong attention to detail and accuracy. Ability to remain calm, professional, and empathetic when handling difficult or sensitive situations. Ability to handle high-volume inbound calls while maintaining service quality. Good computer skills and ability to navigate multiple systems simultaneously. Familiarity with CRM and customer support platforms is preferred. Strong ability to follow procedures, policies, and compliance requirements. Ability to work effectively in a fast-paced BPO environment. Flexibility to work rotational shifts, weekends, and public holidays when required. Preferred Healthcare Knowledge Candidates with knowledge or experience in any of the following areas will be highly preferred: Medical Insurance Health Insurance Healthcare Benefits Claims Processing Provider Networks Referrals Pre-Authorization Eligibility & Coverage Medical Terminology Healthcare Customer Service 1+ year Customer Service/BPO experience + B2/C1 English + strong communication/problem-solving skills What We Offer: Competitive Salary Package Private Medical Insurance Social Insurance Paid Annual Leave & Public Holidays Transportation Support Performance-Based Incentives Paid Training & Development Career Growth Opportunities Employee Recognition Programs Opportunity to be part of a newly launched medical BPO operation in Egypt Show more

Job objective The plasma processor processes both units and samples for initial freezing; packs plasma for final shipment; packs samples for shipment to testing lab; assists in shipping both samples and units; and maintains area equipment and supplies. This job role is rotational shifts not fixed (Day and night shifts) Key responsibility Collects and processes donor samples for processing and testing. Labels samples and freezes units for final packing within required timeframe and Participates in unit management according to SOP. Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab. Monitors stored product to ensure time requirements are met. Monitors and reports working conditions of equipment. Maintains active communication with other service areas to ensure accurate documentation and quality. Completes all necessary documentation. Ensures donor confidentiality. Builds rapport with donors to ensure overall satisfaction with the center to support long- term donation. Learns and maintains thorough familiarity and compliance with all local competent authority regulations, Standard Operating Procedure Manual, Current Good Manufacturing Practice (cGMP) and internal company procedures. Maintains supplies necessary to perform job duties. Reports all unsafe working situations or conditions to area lead, supervisor or manager. Reports all unsafe working situations or conditions to area lead, supervisor or manager. Academic Experience Required Nurse or Health Technical Institute graduate or equivalent. Professional Experience Required Typically requires no related experience. However, customer service experience preferred. Personal Skills Communication and customer service skills. Organized and able to manage time effectively. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to understand and follow SOPs and protocols. Show more

About the Company We are a global leader in sustainable packaging and paper solutions, driven by innovation, operational excellence, with a strong presence in manufacturing across multiple regions. About the Role As part of our continuous growth, we are looking for a dynamic Administrative Assistant / Facility & Operations Support professional to join our team. In this role, you will be the face of our organization at the front desk, welcoming clients and visitors, while ensuring our workplace runs seamlessly within our multinational manufacturing environment. This position is ideal for a highly organized professional who thrives on coordination, enjoys supporting a global team, and takes pride in maintaining a well-oiled office, reception, and facility operation. Responsibilities Manage the reception area, greeting and welcoming clients, vendors, and visitors in a professional manner Coordinate and schedule business meetings, manage conference room bookings, and handle front-desk inquiries Seamlessly manage logistics, including booking flight tickets, travel arrangements, hotel accommodations, and company transportation Oversee daily facility operations, including office setup, workplace maintenance, and general services Act as the primary point of contact for external vendors and service providers, including security, cleaning, and maintenance teams Lead, supervise, and mentor office support staff to maintain high service and operational standards Collaborate closely with the HR department to support employee services and ensure local operations align with global corporate standards Utilize company systems to track administrative expenses, facility requests, and vendor data Qualifications University degree in business administration, office management, or a related field 1–4 years of relevant experience in reception, administration, or facility coordination (experience in a multinational manufacturing setup is highly preferred) Required Skills Strong knowledge of front-desk management, customer service, and corporate travel booking Proficiency in MS Office tools (Word, Excel, PowerPoint) Very good command of the English language (written and spoken) Strong analytical thinking, multitasking, and problem-solving abilities Excellent interpersonal and communication skills to manage both internal stakeholders and external visitors Preferred Skills Experience with SAP software (preferred) Experience working within a global or multinational corporate structure What We Offer: Work in a global manufacturing environment. Opportunities for professional growth and administrative training. Collaborative, diverse, and safety-focused workplace. Social & medical insurance. Transportation provided. Show more

Application Deadline: 31 December 2026 Department: Customer Support Ops Location: Egypt Description About Tabby Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region. We’re also a financial company, please note that some of our products charge interest. We’re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, read further. What You’ll Do Support our customers through phone, chat, and email in both English and Arabic Answer questions, solve problems, and make sure customers have a good experience Follow clear guidelines and use tools to help customers quickly and correctly What We Offer What We’re Looking For You speak and write clearly in both Arabic and English (B2 level or above in English) You’re comfortable with rotational shifts and can work from the office You’re helpful, calm under pressure, quick to learn, and take your work seriously. We don’t want to oversell it. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and keep a good, positive attitude even on the tough days. Is This Role Right for You? Base salary: 18,000 EGP gross (around 13,320 EGP net) Language allowance: up to 7,000 EGP gross (around 4,250 EGP net) based on English & Arabic level Performance bonus: up to 70% of your base salary Transportation Allowance: 230 EGP per day Top performers can earn up to 37,600 EGP gross (around 27,824 EGP net). Excluding: Transport allowance. Paid training: 3 weeks in the office Nesting period:3 weeks handling real customers cases while receiving close support Work location: The Greek Campus, Downtown Cairo Show more

Job Description We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Housekeeping Manager you are responsible to manage and lead the team of the housekeeping operation towards achieving the departmental goals and objectives by ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as- Plan the monthly roster of coordinators, senior supervisor and floor supervisors Carry out the yearly EPDR for his / her direct subordinates Perform disciplinary action or dismissal cases of employee under his / her charge Monitor and guide new team member Coordinate and monitor Preventive Maintenance Program Plan and ensure the clearings of annual leave / public holiday are up dated on timely basis Carry out departmental induction for all trainees and housekeeping new team member Up date the job descriptions for all direct subordinates as and when required Identify training needs for areas of improvement in the department Review and recommend more effective cleaning methods, materials and agents on a periodic basis Inspect personal grooming, uniform tidiness and cleanliness for the employees Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in a similar role. Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literate and knowledge in Opera are an advantage. Knowledge & Competencies The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You demonstrate initiatives at all times and lead and support your subordinates by example and with a hands on approach. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies- Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results Show more