Customer Service Jobs

Duties & Responsibilities: 1.Handle all customer inquiries & requests. 2. Identify and escalate issues to Team Leader 3. Provide product and service information to clients. Cross sell products and services to clients & nonclients according to Contact Center processes and set the needed appointments with concerned Network. 4. Document all call information on the relevant systems. 5. Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments. 6. Determine customers’ needs and achieve customer satisfaction. 7. Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes. 8. Suggest ideas to enhance the service level offered to the clients. 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc.….). 10. Replace the Customer Service Team Leader in case of unavailability. 11. Assist the Customer Service Team Leader in providing guidance & advice to the team members. 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. 13. Adhere to QNB policies & procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as International Standards. Education: Bachelor’s degree in marketing, Business Administration or Commerce. fresh graduate (2026.2025.2024) Experience: 0-2 years of experience in the related field. Show more

Join Us We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path. Apply now and join what is more than just a job! Location: Cairo- Zahraa El Maadi Job Responsibilities: Acts as a first point of contact with Customers to support in any inquiries Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Qualifications: Good Communication Skills Excellent Command of the English language Strong Commitment and Dedication Age: Maximum 30 years Only graduated with bachelor’s degree Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account) It is also a Plus if you have: Previous Experience in Customer Care Previous Experience in Mobile Internet and/ or ADSL support CCNA certification Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. Who We Are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can. Show more

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT: Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment Responsibilites & duties: Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound] Handles the clients' complaints & act on decrease its ratio Meets Call Center KPI's Achieves the monthly benchmark [calls monitoring/CRM] Applies customer service policy & online help to the callers Achieves the assigned targets Applies compliance & Bank Policy Qualifications: Bachelor degree Computer skills, ability to operate different MS applications Interpersonal skills Written & oral communication Show more

Role Objectives: The Logistics Coordinator – Shops is responsible for managing daily delivery operations, including assigning orders to Delivery Associates (DAs), monitoring delivery performance, resolving on-ground operational challenges, and ensuring smooth and timely order fulfillment. This role plays a key part in maintaining high delivery accuracy and customer satisfaction. Roles & Responsibilities: Daily Operations Management: Coordinate and oversee daily delivery operations. Assign orders to DAs efficiently based on capacity and route optimization. Ensure all orders are dispatched on time and in alignment with company standards. Receive and verify cash collected by Delivery Associates, ensure proper handover and recording, and escalate any discrepancies in accordance with established procedures. Performance Monitoring: Monitor delivery progress throughout the day and identify potential delays or bottlenecks. Take immediate corrective actions to resolve any operational issues that could impact delivery performance. Prepare and maintain daily and weekly performance reports (e.g., on-time delivery, successful orders, delays). Communication & Problem Solving: Act as the main point of contact for DAs to support in resolving on-ground issues (e.g., customer location difficulties, failed deliveries). Collaborate with the Commercial, Warehouse, and Customer Service teams to address escalations or special delivery requirements. Attendance & Documentation: Track and record attendance, absences, and leaves for delivery staff accurately. Receive and verify delivery documents (Proof of Delivery – PODs) from DAs and ensure proper documentation and submission. Required Education, Knowledge, and Skills: Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field. 1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce). Understanding of delivery operations and logistics workflows. Familiarity with route planning, dispatching systems, and performance tracking tools. Problem-solving mindset and ability to respond quickly to on-ground challenges. Good organizational and multitasking skills. Proficient in Microsoft Excel and data reporting. Team player with a proactive and adaptable attitude. Show more

HR Manager – Egypt Join Alorica and Make an Impact About Us At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges — and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What The Job Really Looks Like Reporting directly to the HR Director, you will manage day-to-day HR operations for Egypt, working in close partnership with the Director on compliance, employee relations, and site support. This is a hands-on, execution-focused role. You will support grievance investigations, onboarding and offboarding, disciplinary process, and day-to-day vendor and systems coordination, while directly managing the HR team. Manage the site day-to-day HR operations. Partner closely with the HR Director on policy application, performance management, disciplinary action, and employee relations matters. Keep HR policies and processes consistent with Egyptian regulatory requirements, and in line with our global policies Counsel employees and maintain positive employee relations; act as liaison between employees and management. Monitor team-level employee satisfaction and attrition trends and flag concerns early. Manage and develop the HR team, ensuring cross-trained coverage and consistent day-to-day delivery. How You'll Make An Impact Get fluent in Alorica's Egypt HR operations, compliance posture, and systems. Build strong working relationships with the HR team, Site Leadership, and cross-functional partners in addition to our external vendors. Be running Egypt HR operations day-to-day in close partnership with the HR Director. Contribute to a stronger compliance culture in Egypt, reduce operational risk, and help build a cross-trained team to support continued headcount growth. What'll Set You Up For Success 5+ years of HR experience, including HR operations, employee relations or compliance. Expert in Egyptian Labour Law. Experience in a BPO/CX, contact center, or other high-volume operational environment is a plus. Previous experience in managing a team is preferred. Strong communication and coordination skills; reliable follow-through and comfortable flagging issues early. Fluent in English is a must. WHY ALORICA? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about creating customer experiences that work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture, we build it, live it, and keep making lives better every day. OUR VALUES Bold – We challenge conventions and take smart risks. Relentless – We deliver results, no matter what it takes. Connected – We work as One Alorica because we're stronger together. True – We show up as our authentic selves, every single day. READY TO JOIN US? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact in Alorica's largest EMEA market, let's talk. Apply today! Show more

Job Purpose Ensure that there are no prohibited items with the customers or the employees by checking the bags on the entrances of LRT stations by X-ray machines. Apply a positive Safety culture within stations. Be mindful that Safety, Security and environment is everyone's responsibility, and as such ALL-staff members are accountable for reporting and intervening in Safety, Security and Environmental violations. Responsibilities/Duties Profil de candidat recherché : Security Screening & Monitoring Operate the X-ray machines at the entrances of LRT stations. Monitor and ensure the smooth passage of passengers through the screening equipment at station entrances. Alert the police, Station Master, and Control & Security Supervisor in the event of violations or suspicious items being detected. Record all violation incidents in the X-ray logbook for tracking and reporting purposes. Passenger Assistance & Customer Service Assist and guide passengers using the escalators, ensuring their safety and comfort. Interact with passengers in a polite, helpful, and professional manner. Compliance & Operational Support Adhere to Standard Operating Procedures (SOPs) during normal and emergency situations. Perform any additional duties related to the role as assigned by Control & Protection Supervisors. Safety Responsibilities Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role. Comply with the requirements of RDMC RQHSE Policy and Safety Management System. Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Diploma or Bachelor’s degree in any related field. Knowledge Basic understanding of public Security. Experience 0-3 Experience in Public Safety & Security is preferred. DESIRED BEHAVIORS Ability to pay attention to details. Ability to handle stress and critical situations. Ability to work as a part of a team. Ability to Work under pressure. Show more