Customer Service Jobs

Job Description Customer Support Hub Admin Location: Cairo, Egypt Job Type: Full‑time We make health happen The Purpose of this role is to support the customer service and customer relations departments in multiple administration functions and processes. You will be providing administrative services to benefit our customers and colleagues. The role holder will be required to work within the teams and be required to hold good relationships with all key stakeholders internally and externally Key accountabilities will include completion and management of the Customer Service / Relations Dept, administrative tasks, such as logging and raising complaints/dissatisfactions raised by our members, responding to customer complaint enquires, providing call downloads to colleagues, administering initial bereavement contacts, simple payment transactions, managing mailboxes and templated letters to customers Key Responsibilities The accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time: - To ensure customer activity requirements are met and service level agreements are achieved ensuring we are keeping the promises we have made to our customers. To work to agreed key performance and productivity measures, meeting and exceeding these targets. To provide exceptional customer service to our customers through a variety of different communication platforms. Interpret information from a variety of sources, be it written, verbal or from analytical support functions, to support appropriate decision making and impactful actions. Tenaciously acquire information in a structured manner from a variety of sources and in a variety of formats to support decision making with utmost integrity, from a clinical, policy and regulatory perspective Accurately and consistently record information to aid continuity and excellence in individual customer experience, as well as continuous improvement of the function as a whole. Management of all Customer Relations Departments administrative activity Logging and raising complaints and dis-satisfactions raised by our members Tracking of all volumes of work produced, highlighting any improvements upwards to direct line manager. Collection, Scanning and attachment of all customer correspondence. Swift queue management and task distribution. Liaising with internal and external stakeholders Share success and flag challenges and ideas in a timely and constructive manner to support excellent customer experience and continuous improvement of the function. Multiskilled over different areas of work the team complete to ensure we can deliver the outcomes to our customers within the agreed time scales. Quickly and effectively respond to change to support an enhanced customer proposition including automation. Work with key stakeholders to complete and enhance the customer experience. What We're Looking For The role holder is expected to have the following qualification(s), skills and experience: exceptional interpersonal skills and a genuine desire to provide an exceptional service to every customer. resilience, driven by results and enjoy working as part of a team and individually. Flexibility and multi-tasking Confident using a PC is helpful Customer focussed Making the fair treatment of our customers central to all you do Strong team player Well developed communication and interpersonal skills Why Bupa We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.  We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.   Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.  If you require information regarding this role in an alternative format, please email: careers@bupa.com   Time Type Full time Job Area Administration Locations: Egypt - Cairo Show more

Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately Answering screening and forwarding incoming phone calls Direct visitors to the appropriate person and office Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) Provide basic and accurate information in person and via phone/email. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep an inventory of stock. Track and order office equipment and supplies. Update calendars and schedule meetings. Scheduling Meeting room reservations. Keep updated records of office expenses and costs. Follow up with the office boys (Scheduling, performance follow-up, Office setup & cleaning). Handling the office maintenance and monthly payments (Electricity, Internet, office rent, and any other office governmental payments). Manage & follow up office purchasing requests. Requirements Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g. machines and printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise. Excellent organizational skills Bachelor’s degree Proven work experience as a Receptionist, Front Office Representative, or similar role for 4 years at least Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude Previous success in an administrative role Experience in refining and developing processes. Proficient in English (oral and written). Show more

We’re looking for a Front Line – Customer Service Representative to provide excellent face-to-face service and ensure a positive customer experience. 📍 Location: Heliopolis 📌 Preferred: Candidates residing in Heliopolis or nearby areas. Key Responsibilities: Welcome and assist customers in a professional and friendly manner. Understand customer needs and provide accurate information and appropriate solutions. Handle inquiries, requests, and complaints efficiently. Maintain a positive and professional attitude during all customer interactions. Coordinate with internal teams to resolve customer issues when needed. Ensure a high level of customer satisfaction and service quality. Requirements: Fresh Graduates are most welcome to apply Excellent communication and interpersonal skills. Excellent command of English. Customer-focused mindset. Ability to work effectively in a fast-paced environment. Show more

Job Overview: We're looking for an experienced Holiday Let Operations Manager to oversee the day-to-day operations of our growing UK short-term rental portfolio. If you're highly organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities: Manage the day-to-day operations of UK holiday lets and serviced accommodation properties. Oversee Airbnb and Booking.com accounts. Manage our channel manager (Lodgify) to ensure calendars and listings remain accurate. Handle guest communication via chat and phone with professionalism and excellent customer service. Manage bookings and calendars across multiple platforms. Onboard new properties, including creating listings, uploading photos, writing descriptions, and setting up pricing. Coordinate maintenance requests and liaise with contractors and tradespeople. Schedule and manage cleaning teams to ensure properties are guest-ready. Oversee guest check-ins and check-outs. Maintain property compliance documentation, including Gas Safety Certificates, EICRs, insurance documents, and other required records. Monitor operations, identify process improvements, and help reduce operational costs. Utilize dynamic pricing tools such as PriceLabs (or similar). Manage guest messaging automation platforms such as ChargeAutomation. Requirements: 3+ years of experience managing holiday lets, serviced accommodation, or short-term rental operations (required) Proven experience with: Airbnb Booking.com Lodgify or similar channel management software. Dynamic pricing tools (PriceLabs or equivalent). Guest messaging automation platforms (ChargeAutomation or similar). Excellent written and spoken English. Strong organizational and time management skills with the ability to manage multiple properties simultaneously. Ability to work independently with minimal supervision. Calm and professional when handling urgent situations, including guest complaints, maintenance emergencies, and lockouts. High attention to detail, especially regarding compliance, documentation, and operational accuracy. Comfortable using spreadsheets and reporting tools to monitor property performance and costs. Trustworthy and discreet when handling sensitive financial and owner information. A proactive, solutions-focused mindset that identifies problems and recommends effective solutions. Why Join Us? Fully remote position. Work with a growing UK holiday let portfolio. Long-term opportunity with room for growth. Supportive and collaborative team environment. Opportunity to make a direct impact on operations and guest experience. If you have the experience and operational mindset we're looking for, we'd love to hear from you. Show more

Description When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. As part of our commitment to complying with national labor laws and applicable legislations in [the Kingdom of Saudi Arabia/the United Arab Emirates], this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. Basic Qualifications University degree (Bachelor's or Master's degree), with a graduation date within the last 24 months. Advanced proficiency in written and verbal English and local language Relevant experience in performing data analysis Preferred Qualifications Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. Experience of communicating with a wide range of stakeholders, including your peers and leadership Experience in a logistical working environment Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Souq.com for E-Commerce LLC - G32 Job ID: A10382075 Show more