Customer Service Jobs

Company Description Alorica is a global customer experience (CX) provider focused on designing and delivering solutions that build long-term customer relationships. As a full-service partner, the company combines proven performance, deep industry expertise, and advanced technology to create innovative customer interactions. Alorica differentiates itself by pioneering new CX approaches, challenging convention, and maintaining strong client partnerships grounded in integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica serves more than 250 brands in over 75 languages, offering diverse career paths in a dynamic, international environment. Candidates can explore additional opportunities and information on the Alorica careers page at alorica.com/careers. Role Description The English Customer Service Specialist | Fluent Speakers & Graduates role is a full-time, on-site position based in Cairo, Egypt. In this role, the specialist responds to customer inquiries in English via phone, email, chat, or other channels, providing accurate information and resolving issues in a professional and timely manner. Daily tasks include handling account and service questions, documenting interactions in internal systems, following established procedures, and escalating complex cases when needed. The specialist supports customers by explaining products or services, assisting with basic troubleshooting, and ensuring a positive experience in every interaction. Collaboration with team members, participation in ongoing training, and adherence to performance and quality standards are key aspects of the role. Qualifications Strong English communication skills, including clear spoken and written communication. Customer service skills, with the ability to manage inquiries, resolve issues, and maintain a positive, professional demeanor. Experience or aptitude in English teaching, training, or coaching to support continuous improvement and knowledge sharing. Translation skills and cultural awareness to accurately convey information and support diverse customer needs. Ability to work on-site in Cairo, Egypt, and maintain reliable attendance in a full-time schedule. Comfort with using computers, CRM tools, and communication platforms, with strong attention to detail for data entry. Problem-solving skills, resilience under pressure, and the ability to multitask in a fast-paced environment. University degree or recent graduation preferred; previous customer service or call center experience is an advantage. Show more

Assist to obtain all required import permits and export licenses for all processes. Coordinate to establish an efficient import/ export classification and prepare tariff schedule. Provide an efficient interface with freight forwarders and administer all freight logistics and provide optimal level of customer services and resolve all shipment issues. Perform all record keeping processes and maintain records of all entry. Evaluate all items for import and ensure accuracy in all values and collaborate with customer brokers to provide clearance of all imports and maintain required documents. Perform audit on all import and export files on regular basis. Monitor and provide response to all custom inquiries and requests and obtain required product certifications for all export and import products for custom clearance. Collaborate with various departments and obtain all certification documents and ensure compliance to all import and export policies and perform regular audits on all broker activities.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help partners concentrate on their core business while improving service to their own customers. ETISAL International combines global coverage with a strong understanding of diverse cultures and industry best practices to provide tailored, consultative services. The company is committed to transparency, operational flexibility, integrity, and a passion for exceeding client expectations. ETISAL also places high importance on human capital, quality standards, and the use of state-of-the-art technologies in every field it serves. Role Description Turkish Speakers | Customer Service Agents provide professional, customer-focused support to clients and customers via phone, email, chat, and other communication channels. This full-time, on-site role based in Cairo involves responding to inquiries, resolving issues, and providing clear information in Turkish and English while following company policies and procedures. The position includes handling customer complaints, documenting interactions accurately, escalating complex cases when needed, and meeting performance targets related to quality, productivity, and customer satisfaction. Team members are expected to maintain a courteous and empathetic approach, adhere to schedules, participate in training and coaching sessions, and contribute to continuous improvement of service processes. Qualifications Candidates should possess strong language skills, including fluent Turkish and good English communication abilities (spoken and written). Candidates should possess customer service and communication skills, such as active listening, problem-solving, and a professional, empathetic manner. Candidates should possess basic computer and technical skills, including the ability to work with CRM systems, email tools, and common office software. Candidates should possess organizational and time management skills to handle multiple inquiries, follow procedures, and meet performance targets. Previous experience in call centers, BPO, or customer-facing roles is beneficial, especially in international or multicultural environments. A high school diploma or equivalent is required; a university degree in business, languages, or a related field is an advantage. Ability to work on-site in Cairo in rotating shifts, including evenings, weekends, or holidays as needed. Strong commitment to professionalism, integrity, teamwork, and continuous learning in a fast-paced environment. Show more

Company Description Rehana Hotels is a hospitality group known for delivering comfortable stays and attentive service to guests from around the world. The company focuses on creating welcoming environments where guests can relax and enjoy their travel experience. Team members are encouraged to provide professional, reliable service while maintaining a friendly and respectful atmosphere. Rehana Hotels values collaboration, integrity, and continuous improvement in all aspects of hotel operations. The organization offers opportunities for growth and development for individuals committed to hospitality excellence. Role Description The Front Desk Manager is a full-time, on-site role based in Sharm El Sheikh. This role is responsible for overseeing all front desk operations, including check-in and check-out procedures, guest inquiries, and reservation management. The Front Desk Manager ensures that front desk team members deliver consistent, high-quality customer service and maintain accurate records and reports. Daily tasks include supervising staff schedules, handling guest concerns, coordinating with housekeeping and other departments, and monitoring front office standards and procedures. The role also involves training front desk team members, maintaining communication channels, and supporting the overall guest experience from arrival to departure. Qualifications Ability to manage and improve Customer Satisfaction and deliver high-quality Customer Service. Experience with Receptionist Duties, including check-in/check-out, guest inquiries, and handling front desk processes. Strong Communication skills, both verbal and written, to interact effectively with guests and team members. Proficiency in managing Reservations, including booking, modifications, and coordination with relevant departments. Previous experience in hotel front office or hospitality management, preferably in a supervisory or managerial role. Strong organizational and problem-solving skills, with attention to detail and accuracy in documentation. Ability to lead, coach, and motivate a diverse team in a fast-paced environment. Comfort with hotel management systems and basic computer applications. Fluency in English; additional languages are an advantage. Relevant education in hospitality management or a related field is preferred. Show more

Company Description: Lime Solutions is a dual-force marketing and recruitment agency that helps forward-thinking companies strengthen their brand presence and build high-performing teams. The company focuses on scalable strategies that attract ideal audiences and support sustainable business growth. Through integrated marketing and talent solutions, Lime Solutions partners with clients to position them competitively in their markets. Team members join a dynamic environment that values collaboration, creativity, and measurable impact for clients. Alorica is hiring Bilingual French Customer Service Representatives to join its team in Sheikh Zayed. In this role, you will communicate with customers in both French and English, handle inquiries professionally, provide accurate support, and ensure a positive customer experience across assigned channels. Key responsibilities include: Handle customer inquiries professionally and efficiently Communicate clearly in both French and English Provide accurate information and appropriate solutions Resolve customer concerns while maintaining a high level of service Follow company procedures and quality standards Maintain strong customer satisfaction Work effectively within a fast-paced international environment Adapt to rotational schedules based on business requirements Qualifications: French Level: B2 English Level: B2 Strong communication and interpersonal skills Customer-focused mindset Ability to work rotational shifts Graduates and dropouts are welcome to apply Egyptians only Maximum age: 40 Completed military status where applicable Both males and females can apply RTS with all their papers ready. Compensation & Benefits: 💰 EGP 32,000 Gross Basic Salary / Month 🎓 Paid Training 🏥 Medical Insurance 🛡️ Social Insurance 🚌 Transportation Provided Work Schedule: 🔄 Rotational Shifts 🌅 Morning | 🌙 Night | 🌃 Overnight 📅 5 Working Days + 2 Days Off ⏰ 8 Working Hours + 1-Hour Break 🔥French B2 + English B2? Turn your language skills into a 32K career opportunity with Alorica🔥 Show more

المهام المطلوبة: إدارة المكالمات الواردة والصادرة في الوقت المناسب. اتباع سيناريو النصوص والتعليمات المخصصة للمكالمات. تحديد احتياجات العملاء وتوضيح المعلومات وتوفير الحلول أو البدائل المتاحة.. بناء علاقات مستدامة مع العملاء من خلال الحصول على بيانات اضافيه مثل (بريد الكتروني، او رقم هاتف آخر) الاحتفاظ بسجلات لجميع المحادثات في قاعدة بيانات مركز الاتصال لدينا بطريقة مفهومة حضور التدريبات التعليمية بشكل مستمر لتحسين مستوى الخدمة والأداء. متابعة إجراءات تحقيق الأهداف الخاصة بقسم خدمة العملاء.