وظائف خدمة العملاء

We are looking for a well-groomed, friendly hotel front desk Manager to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area and stay up to date on attractions that may be of interest to guests. Hotel Front Desk Responsibilities Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their request. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences and ensuring that all relevant preparations are made for the event. Hotel Front Desk Requirements Bachelor's degree. Previous hospitality experience would be advantageous. Strong written and verbal communication skills. Well-presented and professional appearance. Competency with Microsoft Office. Ability to learn on the job. Excellent customer service skills. Must have flexible hours. Fluent in English, spoken and written. French is a plus. We Provide Guest room Full Board Accommodation in the Hotel for Non-Residents in Alexandria. Our Package includes Medical Insurance. Show more

Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell💡 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction. What Will You Do❓ Handle client inquiries received at the center of excellence Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks Document communication logs into our CRM and ticketing systems with accuracy Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution. Train clients on using Foodics products using multiple virtual channels. Report daily events to team leaders and highlight areas where more attention may be needed. What Are We Looking For❓ Bachelor's degree in any major. (Preferred) 0 - 1 years of experience in call center or customer service roles Very Good in English language, especially speaking and communicating verbally Flexible to work in different shifts in Egypt - On-site (Must) Comfortable and skilled in delivering training (Preferred) Willing to work hard and with autonomy to handle customer cases till case resolution Is naturally strong in communication, with great ability for problem-solving Comfortable in conducting routine tasks while maintaining quality standards Who Will Excel❓ Comfortable and skilled in delivering training Previous experience in SaaS/ Tech or F&B industry Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job What We Offer You❗ We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company Show more

عن الوظيفة مطلوب منسق توصيل شحنات يكون مسؤول عن متابعة وتنظيم عمليات التوصيل اليومية، والتنسيق مع شركات الشحن، والتأكد إن الطلبات بتوصل في مواعيدها وبشكل سليم. المهام الرئيسية متابعة الشحنات وحالة التوصيل يوميًا. التنسيق والمتابعة مع شركات الشحن ومندوبي التوصيل. متابعة الشحنات المتأخرة أو اللي فشل توصيلها أو رجعت. حل مشاكل التوصيل والتنسيق مع خدمة العملاء والمخزن. متابعة أداء شركات الشحن وجودة الخدمة. تجهيز تقارير التوصيل اليومية والأسبوعية. متابعة مؤشرات أداء التوصيل. تحديث بيانات الشحنات والتأكد من دقتها. المساعدة في تحسين عملية التوصيل وتقليل التأخير ومشاكل الشحن. المتطلبات مؤهل عالي، ويفضل لوجستيات أو مجال ذي صلة. خبرة من 1–3 سنوات في اللوجستيات، شركات الشحن، الـ E-commerce أو الـ Last Mile Delivery. يفضل وجود خبرة في التعامل مع شركات الشحن. إجادة Excel وGoogle Sheets. الخبرة في Odoo أو أنظمة إدارة الشحن تعتبر ميزة. مهارات قوية في المتابعة والتنسيق وحل المشاكل. القدرة على العمل تحت ضغط ومتابعة أكتر من مهمة في نفس الوقت. دقة واهتمام بالتفاصيل. About The Role We are looking for a Parcel Delivery Coordinator to manage and follow up on daily parcel deliveries, coordinate with courier companies, and ensure orders are delivered on time and smoothly. Key Responsibilities Follow up on daily shipments and delivery status. Coordinate with courier companies and delivery partners. Track delayed, failed, cancelled, and returned shipments. Handle delivery issues and coordinate with Customer Service and Warehouse teams. Monitor courier performance and service quality. Prepare daily and weekly delivery reports. Track delivery KPIs and performance. Maintain accurate shipment records and data. Help improve delivery processes and reduce delays and delivery issues. Requirements Bachelor's degree; Logistics or a related field is preferred. 1–3 years of experience in logistics, courier companies, e-commerce, or last-mile delivery. Experience dealing with courier companies is preferred. Good knowledge of Excel and Google Sheets. Experience with Odoo or delivery management systems is a plus. Strong follow-up, coordination, and problem-solving skills. Ability to work under pressure and manage multiple tasks. Good attention to detail and accuracy. Show more

Job objective Care for plasma donor during plasmapheresis activity through successful donor and instrument set-up, through successful collection process, and then successfully disconnect donor and complete initial processing unit of plasma unit. The employee maintains equipment and environment to assure a successful donor outcome and maintains professional and positive attitude to promote a calm and professional environment for the potential donor. Key responsibility Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture. Responds to and assists with handling donor reactions in accordance with guidelines Monitors donor and equipment to ensure health of donors and quality of product. Sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc. Ensures the proper calibration and maintenance of autopheresis machines and associated equipment. May be trained to repair plasma equipment. Disconnects and disposes of all contaminated disposable equipment. Ensures proper cleaning of equipment and work area between donors. Maintains accurate and thorough documentation of production records. Ensures donor confidentiality. Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Learns and maintains thorough familiarity and compliance with all local competent authority regulations. Standard Operating Procedure Manual, Current Good Manufacturing Practice (cGMP) and internal company procedures. Reports all unsafe working situations or conditions to area lead, supervisor or manager. Academic Experience Required Nurse or Health Technical Institute graduate or equivalent. Professional Experience Required 1 years of clinical experience. Experience with plasma or whole blood, and with cGMP regulated environment preferred. Computing Skills MS Office knowledge preferred but not required. Personal Skills Communication and customer service skills. Organized and able to manage time effectively. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to understand and follow SOPs and protocols. Languages Written and spoken English and Arabic. Show more

Job Summary The HR Specialist is responsible for supporting and executing the recruitment and personnel functions at CXperts, ensuring the effective implementation of HR policies and processes. The role covers the full recruitment cycle, onboarding, employee records management, and day-to-day personnel operations. Prior experience within the call center industry is a must, as the role requires a strong understanding of the pace, structure, and hiring needs specific to this environment. The HR Specialist works closely with the hiring manager and department leads to ensure smooth HR services while maintaining compliance with company policies. About CXperts Our dedication to delivering the best customer experience and leading our clients to accomplishments makes us quality-driven and always the number one choice for delivering the highest quality suitable for most developing and growing businesses. Teams are aligned to brand standards, systems, and service expectations — operations are trained around each client's tone, workflows, systems, and escalation expectations. Performance is supported by clear process design, accountability, and standards that hold up under volume. CXperts covers customer-facing work and the workflows behind it, so delivery stays connected end to end. Key Responsibilities & Duties: 1. Recruitment & Staffing Manage the full recruitment cycle including job postings, screening, interviewing coordination, and candidate communication. Coordinate with the hiring manager to identify hiring needs and prepare job descriptions. Support the selection process and ensure a smooth, professional candidate experience. Maintain a pool of qualified candidates for future vacancies. 2. Onboarding & Employee Integration Facilitate onboarding processes for new employees to ensure smooth integration into the company. Coordinate orientation sessions and provide new hires with relevant information regarding policies, procedures, and company culture. 3. Personnel Maintain and update employee records and personnel files. Handle day-to-day personnel documentation and administrative requirements. Ensure accuracy and confidentiality of all employee data. Support compliance with company policies and applicable labor laws. 4. HR Reporting & Coordination Maintain HR records and databases related to recruitment and personnel. Prepare HR reports and statistics as required by management. Coordinate closely with the hiring manager throughout the hiring and onboarding process. Qualifications Bachelor's degree. 1–3 years of experience as an HR Specialist. Experience within the call center industry is a must. Strong knowledge of recruitment and personnel processes. Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Ability to handle confidential information with professionalism. Skills & Competencies Strong coordination and time management skills. Attention to detail and ability to manage multiple tasks. Confidentiality and professionalism. Strong communication skills. Ability to work collaboratively across departments. What We Offer A pay structure that rewards your effort, with commissions on top of your base salary. Medical and social insurance after 3 months. Real opportunities to grow within the company. Working Hours 12:00 PM to 8:00 PM 5 working days per week (Monday to Friday) Location Cairo, Downtown Tahrir, El Bostan Mall, 9th floor. Show more

Job Title - Production and Service Center Manager Reporting To - General Manager/Service Manager/Operations Director Location - Cairo, Egypt Key Responsibilities Production and Output Plan and manage daily or weekly production schedules. Monitor product quality control and fix issues fast. Initiate ordering raw materials, spare parts, and tools. Schedule machine maintenance to stop costly breakdowns. Proper staffing and resources utilisation. Ensure production plans are synchronised with contractual obligation. Service Center Operations Direct daily customer service and repair workflows. Supervision of, planning activities and safety management of Service Center Team. Repair and manufacturing of equipment as per Torishima standards and procedures. Resolve client complaints and high-priority service issues. Track service metrics like response times and repair rates. Manage part inventories and stock par levels. Team and Budget Management Hire, train, and supervise technicians and floor workers. Track operational budgets and control labour costs. Enforce workplace health and safety rules. Write performance reports for senior leaders. Qualifications & Requirements Bachelor's degree in Engineering, preferably Mechanical and Production, Business Administration or a related field. 10+ years of relevant experience, including at least 5 years in a managerial or supervisory role. Commercial background with good P/L experience. People Management and leadership skills. Experience in managing or working with CNC machining operations is an advantage. Prior Work Experience & Skills Experience in the service industry or related field. Strong leadership and team management skills. Excellent problem-solving abilities. Good computer skills and proficiency in ERP / management systems. Oracle NetSuite knowledge would be an advantage. Solid understanding of financial management. Ability to multitask and handle high-pressure situations. Experience in process improvement methodologies. Service Center, Workshop, Production, Manufacturing or similar Operations Management role. Excellent communication and interpersonal skills. Strong organisational and time-management abilities. Basic computer skills. Knowledge of service management principles. Ability to manage and motivate a team. Customer service-oriented mindset. Strong analytical and decision-making skills. Good physical condition and stamina. Show more