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Job objective Care for plasma donor during plasmapheresis activity through successful donor and instrument set-up, through successful collection process, and then successfully disconnect donor and complete initial processing unit of plasma unit. The employee maintains equipment and environment to assure a successful donor outcome and maintains professional and positive attitude to promote a calm and professional environment for the potential donor. Key responsibility Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture. Responds to and assists with handling donor reactions in accordance with guidelines Monitors donor and equipment to ensure health of donors and quality of product. Sets up, disconnects and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc. Ensures the proper calibration and maintenance of autopheresis machines and associated equipment. May be trained to repair plasma equipment. Disconnects and disposes of all contaminated disposable equipment. Ensures proper cleaning of equipment and work area between donors. Maintains accurate and thorough documentation of production records. Ensures donor confidentiality. Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Learns and maintains thorough familiarity and compliance with all local competent authority regulations. Standard Operating Procedure Manual, Current Good Manufacturing Practice (cGMP) and internal company procedures. Reports all unsafe working situations or conditions to area lead, supervisor or manager. Academic Experience Required Nurse or Health Technical Institute graduate or equivalent. Professional Experience Required 1 years of clinical experience. Experience with plasma or whole blood, and with cGMP regulated environment preferred. Computing Skills MS Office knowledge preferred but not required. Personal Skills Communication and customer service skills. Organized and able to manage time effectively. Ability to work within a highly regulated, labor intensive, fast paced medical environment. Ability to understand and follow SOPs and protocols. Languages Written and spoken English and Arabic. Show more

RayaCX is a leading customer experience management company that provides innovative solutions to enhance customer satisfaction and loyalty. With a global presence and a team of highly skilled professionals, we strive to deliver exceptional customer service to our clients across various industries. Job Overview: We are currently seeking a German Call Center Agent to join our team on a full-time basis. As a German Call Center Agent, you will be responsible for providing excellent customer service and support to our German-speaking clients. You will handle inbound and outbound calls, respond to customer inquiries and resolve any issues or concerns they may have. Key Responsibilities: Handle inbound and outbound calls in a professional and courteous manner Provide prompt and accurate responses to customer inquiries and concerns Maintain a high level of product and service knowledge to effectively address customer needs Escalate complex issues to the appropriate department for resolution Follow up with customers to ensure their concerns have been addressed and resolved Achieve and maintain set performance targets and KPIs Maintain accurate and detailed records of all customer interactions and transactions Continuously strive to improve customer satisfaction and loyalty Qualifications: Fluent in German (both written and verbal) Excellent communication and interpersonal skills Previous experience in a customer service or call center role is preferred Ability to multitask and work in a fast-paced environment Strong problem-solving and decision-making abilities Proficient in using computer systems and applications Willingness to work flexible hours, including evenings and weekends High school diploma or equivalent; additional education or training in customer service is a plus Why Work for Us? At RayaCX, we value our employees and strive to create a positive and inclusive work environment. As a German Call Center Agent, you will have the opportunity to work with a diverse team and gain valuable experience in the customer service industry. We also offer competitive salaries, benefits, and opportunities for career growth and development. If you are fluent in German and passionate about providing excellent customer service, we would love to hear from you. Apply now and join our dynamic team at RayaCX! Show more

Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy Ensure all guest registrations are completed and correspond with Opera PMS guest information Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies- Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results Show more

About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role As a Partner Care Advisor, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. This is a voice support role based on-site in our Cairo, Egypt office. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise University Graduates. Previous customer service experience is a plus. Native Arabic speaker. Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. Show more

About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Minimum 1 year of customer experience in the local market Previous customer service experience is a plus. Native Arabic speaker. Holds a university degree Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply. Show more

About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based on-site in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound Calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Minimum 1 year of customer experience in the local market Previous customer service experience is a plus. Native Arabic speaker. Holds a university degree Fluency in English Language, B1 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply. Show more