HR Specialist – Contact Center

Job Summary The HR Specialist is responsible for supporting and executing the recruitment and personnel functions at CXperts, ensuring the effective implementation of HR policies and processes. The role covers the full recruitment cycle, onboarding, employee records management, and day-to-day personnel operations. Prior experience within the call center industry is a must, as the role requires a strong understanding of the pace, structure, and hiring needs specific to this environment. The HR Specialist works closely with the hiring manager and department leads to ensure smooth HR services while maintaining compliance with company policies. About CXperts Our dedication to delivering the best customer experience and leading our clients to accomplishments makes us quality-driven and always the number one choice for delivering the highest quality suitable for most developing and growing businesses. Teams are aligned to brand standards, systems, and service expectations — operations are trained around each client's tone, workflows, systems, and escalation expectations. Performance is supported by clear process design, accountability, and standards that hold up under volume. CXperts covers customer-facing work and the workflows behind it, so delivery stays connected end to end. Key Responsibilities & Duties: 1. Recruitment & Staffing Manage the full recruitment cycle including job postings, screening, interviewing coordination, and candidate communication. Coordinate with the hiring manager to identify hiring needs and prepare job descriptions. Support the selection process and ensure a smooth, professional candidate experience. Maintain a pool of qualified candidates for future vacancies. 2. Onboarding & Employee Integration Facilitate onboarding processes for new employees to ensure smooth integration into the company. Coordinate orientation sessions and provide new hires with relevant information regarding policies, procedures, and company culture. 3. Personnel Maintain and update employee records and personnel files. Handle day-to-day personnel documentation and administrative requirements. Ensure accuracy and confidentiality of all employee data. Support compliance with company policies and applicable labor laws. 4. HR Reporting & Coordination Maintain HR records and databases related to recruitment and personnel. Prepare HR reports and statistics as required by management. Coordinate closely with the hiring manager throughout the hiring and onboarding process. Qualifications Bachelor's degree. 1–3 years of experience as an HR Specialist. Experience within the call center industry is a must. Strong knowledge of recruitment and personnel processes. Excellent communication and interpersonal skills. Strong organizational and coordination abilities. Ability to handle confidential information with professionalism. Skills & Competencies Strong coordination and time management skills. Attention to detail and ability to manage multiple tasks. Confidentiality and professionalism. Strong communication skills. Ability to work collaboratively across departments. What We Offer A pay structure that rewards your effort, with commissions on top of your base salary. Medical and social insurance after 3 months. Real opportunities to grow within the company. Working Hours 12:00 PM to 8:00 PM 5 working days per week (Monday to Friday) Location Cairo, Downtown Tahrir, El Bostan Mall, 9th floor. Show more