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Join Jet2holidays’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers. We have a fantastic opportunity to join Jet2holidays as a Destination Manager in Sharm El Sheikh. As a Destination Manager, you will hold the most senior role in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of Team Leaders and Customer Helper - Representatives, manage operations at the resort and airport, and work as one team with internal and external stakeholders to deliver outstanding service. You will take responsibility for your teams' performance by regularly reviewing performance metrics using Management Information (MI) reports and our digital systems to identify areas for improvement and implement action plans. What can we offer you? We offer our valued colleagues a range of benefits including: - Local employment contract via our local agent Competitive salary Discretionary management bonus scheme Monthly Car Allowance Coaching, development & career progression across Jet2.com & Jet2holidays Recommend a Friend bonus scheme What will you do in the role? Reporting Into The Regional Manager Who Is Based Remotely, You Will Have Overall Responsibility For Managing The Planning, Budgeting And Delivery Of The Jet2holidays Service Across Sharm El Sheikh, Producing Strong Performance And Results Ensuring You Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met. Managing costs and delivering against your budget and customer service metrics. Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations Be Present for your team and manage their performance by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge. Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action. Leading by example displaying role model behaviours and company values in managing and delivering your operation. What will I need? The ideal candidate will have prior management experience in Holiday or Cruise Operations, with proven ability to lead large teams, manage budgets and make critical decisions under tight deadlines. Strong communication and stakeholder management skills are essential; knowledge of Arabic language is preferred. IT literacy and the ability to interpret data and MI are required. As we employ on local employment contracts, you will already hold the full right to work documentation or be willing to apply for right to work documentation required for Egypt and be living in the destination or willing to relocate and source your own accommodation. Due to the level of travel required in the role, you will be required to hold a full and valid driving licence and have your own car with appropriate insurance. Business Travel expenses are reimbursed. Apply today to join the UK’s number One Tour Operator! Once your application has been reviewed, our Jet2 Talent Acquisition Team will contact you to advise you of next steps. We look forward to your application & the start of your career with Jet2holidays! Show more

📢 We're Hiring | Customer Care Delegate Specialist Location: Downtown, Cairo, Egypt Limitless Care is looking for a Customer Care Delegate to join our team and ensuring our customers' needs are met with exceptional speed and accuracy. Role Overview: You will represent Limitless Care, ensuring our customers' needs are met with exceptional speed and accuracy. Your focus will be on providing high-quality transactional support, resolving immediate issues, and consistently delivering on our brand promise to every member of our community. Key Responsibilities: Inquiry Management: Handle daily customer interactions across multiple channels (Phone, Email, Chat) with a focus on First Contact Resolution Problem Diagnosis: Analyze customer issues to identify root causes and provide tailored solutions. Data Entry: Update and maintain accurate customer records and interaction logs in the CRM. Standard Escalations: Recognize when an issue falls outside of standard policy and escalate it to the appropriate department. Product Knowledge: Maintain up-to-date knowledge of all company products, services, and promotions. Requirements Fresh graduates or at least 1 year of experience at TPA Exceptional communication skills with an empathetic "customer-first" mindset Ability to work accurately under pressure in a fast-paced environment Strong organizational skills and experience with CRM tools A proactive approach to problem-solving Show more

Summary We are looking to hire a Customer Support Specialist to join us in our mission to educate the world. The successful candidate will be responsible for providing essential support to customers throughout their online journey. This role involves providing guidance, assistance, and resources to help customers succeed, addressing their needs, and collaborating with other staff to ensure a positive and effective learning experience in the online environment. Responsibilities Serve as the primary point of contact for customers seeking support, guidance, and assistance throughout their online learning experience Address and resolve customers' concerns promptly, fostering a positive and supportive online learning environment Respond to and resolve customers’ queries accurately and in a timely manner, via calls, emails, or chat, ensuring that all interactions are within the agreed Service Level Agreement (SLA) Enhance customer satisfaction by assisting with problem solving and providing effective solutions for customers Perform duties in accordance with established practices, procedures, and standards, ensuring efficiency, with minimal supervision Identify customer needs and help them utilize specific features Monitor customer complaints on social media platforms and reach out to provide assistance Qualifications and Work Experience Bachelor's degree in any relevant field 2+ years of experience in chat and email support, preferably in educational technology Advanced level of the English language, both written and spoken Behavioral Competencies Problem-solving skills Excellent communication skills Flexibility Analytical thinking Attention to detail Adaptability Eagerness to learn Result-oriented Work Conditions This position operates on a rotational shift basis, including weekends and holidays Powered by JazzHR TKkkYZtUVr Show more

Company Description The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. Job Description We are seeking a dedicated and vigilant Life Guard to join our team in 6th of October City, Egypt. As a Life Guard, you will play a critical role in ensuring the safety and well-being of our guests at our aquatic facilities. This position requires a proactive, detail-oriented professional who combines strong water safety expertise with exceptional customer service skills. You will be responsible for maintaining a secure environment, responding swiftly to emergencies, and providing reassurance to our guests through your professional presence and expertise. Monitor pool and beach areas continuously to identify potential hazards and prevent drowning incidents Maintain current knowledge of first aid, CPR, and water rescue techniques; respond promptly and effectively to emergency situations Conduct regular safety inspections of aquatic facilities and ensure all safety signage is visible, accurate, and up-to-date Enforce facility rules and safety regulations in a professional and friendly manner to ensure guest compliance Perform water rescues and provide emergency medical assistance when necessary Maintain detailed incident reports and communicate hazardous situations to management in a timely and transparent manner Collaborate with team members and management to implement and maintain health, safety, and hygiene standards throughout the facility Assist guests with questions and concerns, providing exceptional customer service while maintaining focus on safety Demonstrate flexibility by supporting operations across different areas of the facility and assisting with assigned tasks as directed by management Stay organized and maintain equipment in proper working condition, including rescue tools and safety devices Qualifications Education: Vocational college diploma or equivalent qualification Certifications: Current and valid professional life guard certification; current First Aid and CPR certifications Experience: Minimum 2 years of related work experience in a life guard or aquatic safety role Language Skills: Proficient in English and Arabic to communicate effectively with guests and team members Swimming Proficiency: Advanced swimming ability with demonstrated water rescue and survival skills Physical Capability: Excellent physical fitness, stamina, and ability to work extended shifts in outdoor and indoor environments Technical Skills: Proficiency in operating basic life guard equipment and safety devices; ability to use monitoring and communication tools Core Competencies: Strong attention to detail, situational awareness, decisive decision-making, and ability to remain calm under pressure Knowledge: Comprehensive understanding of emergency response procedures, water safety protocols, and facility health and safety policies Soft Skills: Excellent interpersonal and communication abilities; collaborative mindset; empathetic approach to guest interactions; resilience and reliability Show more

Role Overview We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika’s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint. Key Responsibilities Handle customer inquiries through calls and ensure prompt, professional responses Address customer complaints and provide effective, timely resolutions Follow up on pending cases to ensure closure and customer satisfaction Provide accurate information regarding products, orders, and company policies Maintain a positive brand image through every customer interaction Qualifications Strong communication and interpersonal skills Excellent problem-solving abilities with a customer-first mindset Ability to handle difficult situations professionally and calmly Strong multitasking skills and ability to work under pressure Previous experience in customer service or call center roles is a plus Fresh Grads can apply/ Fresh calibers are also welcome to apply Show more

Location: Cairo, Egypt Role Purpose: The Claims Retrospctive Officer is responsible for the clinical assessment and adjudication of medical claims, ensuring compliance with medical necessity, policy coverage, and clinical guidelines. This role combines the expertise of a physician with the operational duties of a claims officer to deliver high-quality service and decision-making in a fast-paced environment. Key Responsibilities / What You Do Conduct clinical assessments of inpatient and outpatient medical claims to ensure accuracy and compliance with policy terms and clinical guidelines. Validate diagnoses, procedures, and services against medical records and policy terms. Identify discrepancies, overutilization, or non-compliance with guidelines. Collaborate with claims teams to support adjudication decisions and ensure alignment with medical policies and regulatory requirements. Utilize AWC’s client database accurately to reflect departmental workload and facilitate effective target planning. Respond to customer inquiries professionally and liaise with other departments to ensure efficient and professional responses, achieving customer satisfaction. Participate in departmental medical training to expand knowledge of medical terminology and procedures and develop comprehensive claims processing skills. Contribute to team and departmental productivity targets to achieve agreed SLA and provide high-level customer service. Other Ad Hoc Duties As Required. At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector. Key Requirements / What You Bring Bachelor of Medicine and Surgery "Physician" , Internal Medicine or Physical Therapy only Minimum 1–3 years of clinical practice or medical review experience. Familiarity with ICD, CPT, DRG coding, and insurance guidelines. Strong analytical and decision-making skills with high accuracy and attention to detail. Proficiency in medical review systems, documentation tools, and MS Office. Excellent written and verbal communication skills in English. Flexibility to adapt to changing business needs and work under pressure. Legally permitted to work in the country of operations. Hybrid working option available as per business requirements. How We Hire Agency Statement Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow. Show more