User Support Specialist II
UW School of Medicine and Public Health
Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University Staff Employment Type: Regular Job Profile: User Support Specialist II Job Summary: The Office of Information Technology in the UW School of Medicine and Public Health is seeking an IT User Support Specialist to join our talented and self-motivated team of IT professionals. This position provides comprehensive computing support and standard software training to our faculty and staff. This will require primarily on-site work within the hospital campus and occasional work at other buildings on or near the UW campus. There are opportunities for remote work after an initial training period of about 6 months. The ideal candidate for this position will be a motivated self-starter and willing to work with a team of dedicated and knowledgeable support professionals. Responsibilities will include daily support of user endpoints, consulting with faculty and staff on technology solutions, endpoint deployment, and life cycle management. The infrastructure includes a combination of Windows and Apple platforms, mobile computing platforms, custom applications, secure remote access services, A/V systems, and endpoint management systems. The environment is fast paced and leverages multiple support delivery methods including face-to-face and remote troubleshooting. This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. (80% onsite/20% remote) Work Schedule: Monday through Friday 8:00a.m.- 4:30p.m.CT This vacancy is being announced simultaneously with JR10015630; please note that only one vacancy exists. Having two job postings allows the School of Medicine and Public Health to consider candidates for both a User Support Specialist II and User Support Specialist III title. The title is determined by the experience and qualifications of the finalist. Key Job Responsibilities: Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision Department: School of Medicine and Public Health, Office of Information Technology, User Support Services. The Office of Information Technology in the UW School of Medicine and Public Health delivers reliable, high‑quality technology services in support of the school’s academic, clinical, research, and administrative missions. It is comprised of multiple service lines to support the different aspects of IT, and this role falls into the User Support Service Line. The User Support Service Line is comprised of around 60 people and aims to provide a collaborative and standardized approach for supporting users and endpoints across the School of Medicine and Public Health. Compensation: The starting hourly wage for the position is $28.00 per hour; but is negotiable based on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. For more information, refer to the campus benefits webpage. SMPH University Staff Benefits Flyer 2026 Required Qualifications: Demonstrated experience providing customer-focused technical support Experience with ITSM tools/help desk ticketing software Experience using centralized endpoint management tools such as SCCM/Configuration Manager, or Workspace One Demonstrated knowledge with Windows support including deployment, configuration, and troubleshooting Knowledge of identity and access management Strong oral and written communication skills, including the ability to communicate technical concepts to a variety of audiences Ability to think critically and solve complex problems Preferred Qualifications: 2+ years experience in a similar role, ideally in higher education, healthcare, research, or other regulated environments Involvement with large scale projects, including acting as a resource and completing project tasks Knowledge of MacOS configuration and support Education: Associate's degree preferred; How to Apply: For the best experience completing your application, we recommend using Chrome or Firefox as your web browser. 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