Customer Relations Representative

About The Position about the position… The information technology support technician at Power Design is a computer whiz that serves as the point of contact for all IT-related incidents and service requests. The role of the IT support tech is to provide top-notch customer service and innovative solutions to all employees. position details/responsibilities… Identify, diagnose and resolve technical issues through hands-on support and training. Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment. Assist other departments with the setup of new workstations. Organize asset requests, applications, security and other IT projects. here’s what we’re looking for… Highly motivated tech gurus with the skills and ability to manage constantly changing priorities. Bachelor’s degree in computer science or related field. Extremely organized individuals with 1-2 years relevant experience who are savvy in Microsoft Office troubleshooting and configuration. Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation and growth. At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide About Us Power Design is a National Design Build Contractor, focused on innovative construction across multiple trades: electrical, mechanical, plumbing, and systems technologies. Since 1989, we’ve disrupted the industry by putting next-generation ideas to powerful, practical use because we care. We design breakthrough solutions that push the limits of what’s possible by harnessing the collaborative power of our teams to elevate experiences and empower the communities where we live and work. In an industry that tends to look back, we’re building better by staying grounded in our values, dedicated to our unique culture, and supportive of work-life balance – making us built to last. By investing in our people and doing things differently, we’re designing what’s next. To learn more, visit www.powerdesigninc.us. Show more

Introduction We are seeking a highly motivated Technical Support Professional to join our Infrastructure Support team. In this role, you will provide technical assistance and problem resolution for enterprise infrastructure solutions, working directly with customers, support teams, development organizations, and business stakeholders. You will diagnose complex technical issues, drive resolution of customer-reported problems, and contribute to improving product quality and customer satisfaction. The ideal candidate is passionate about technology, possesses strong troubleshooting skills, and thrives in a fast-paced environment supporting enterprise-class infrastructure solutions. This position requires excellent communication skills, a customer-focused mindset, and the ability to collaborate across multiple technical disciplines. Your Role And Responsibilities Provide technical support for infrastructure products and solutions through various support channels. Analyze, troubleshoot, and resolve complex customer-reported issues. Reproduce customer problems in test environments and identify root causes. Manage support cases from initial diagnosis through resolution and closure. Communicate technical findings and recommendations clearly to customers and stakeholders. Technical Problem Determination Perform log analysis, system diagnostics, and performance investigations. Identify software defects, configuration issues, and environmental problems. Escalate product defects and collaborate with development teams to drive resolutions. Document troubleshooting processes, findings, and resolutions. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Strong understanding of enterprise IT infrastructure concepts. Experience supporting Linux and/or Windows operating systems. Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, routing, and firewalls. Understanding of storage technologies, backup and recovery concepts, and system administration. Troubleshooting & Diagnostics Experience analyzing logs, traces, and diagnostic data. Strong problem-solving and root cause analysis skills. Ability to isolate and resolve complex technical issues across multiple technology layers. Experience with monitoring and diagnostic tools. Cloud & Virtualization Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud. Experience with virtualization technologies such as VMware, Hyper-V, or KVM. Understanding of container technologies including Docker and Kubernetes is a plus. Show more

Company Overview Lemonov Integrated Systems is a locally owned and growing technology solutions provider serving businesses throughout the Dallas–Fort Worth area. We provide managed IT support, networking, Microsoft 365 services, structured cabling, audiovisual systems, and other integrated technology solutions. We offer a collaborative small-business environment where employees have the opportunity to build broad technical skills, take ownership of their work, and contribute directly to the success of our clients and company. As we continue to grow, we are seeking a dependable, customer-focused Level 1 Help Desk Technician to join our team. Position Overview The Level 1 Help Desk Technician serves as a primary point of contact for clients requesting technical assistance. This is an MSP help-desk position supporting users across multiple client environments rather than a single internal organization. The technician will diagnose and resolve common hardware, software, Microsoft 365, connectivity, and end-user issues through phone, email, remote support, and occasional onsite assistance. More complex issues will be documented and escalated to senior technical staff. The ideal candidate is patient, professional, technically curious, and comfortable communicating with users who may have varying levels of technical knowledge. Reliability, communication, documentation, and willingness to learn are valued as highly as existing technical experience. Primary Roll Responsibilities Respond to client support requests by phone, email, ticketing system, remote session, or onsite visit as required. Diagnose and resolve common hardware, software, operating system, Microsoft 365, printer, network connectivity, and peripheral issues. Guide clients through troubleshooting steps using clear, patient, and professional communication. Own assigned service requests through resolution, escalation, or documented handoff. Maintain accurate and timely ticket documentation, including the reported issue, troubleshooting performed, resolution, and required follow-up. Install, configure, update, and support desktop applications and Windows operating systems. Assist with user account setup, password resets, permissions, email configuration, and Microsoft 365 support. Set up and troubleshoot computers, monitors, printers, scanners, mobile devices, and other common business technology. Perform basic troubleshooting involving TCP/IP, DNS, DHCP, Wi-Fi, VPN connections, and network devices. Recognize issues that require escalation and provide senior technicians with complete and useful documentation. Follow internal procedures, escalation standards, client-specific instructions, and security best practices. Follow up with clients to confirm that issues have been resolved and service expectations have been met. Assist with workstation deployments, technology refreshes, onboarding and offboarding, and other client projects. Contribute to internal knowledge base articles, troubleshooting guides, and process improvements. Protect confidential client, employee, and company information. Continue developing technical knowledge through hands-on experience, training, and professional development. Growth Opportunities As skills, performance, and interests develop, this position may gain exposure to additional areas such as: Microsoft 365 and cloud administration Networking and wireless systems Endpoint management and automation Cybersecurity tools and best practices Server and infrastructure support Technology deployments and project coordination Audiovisual systems Physical security and access control technology These areas are potential growth opportunities and are not necessarily required areas of expertise when beginning the position. Qualifications High school diploma or equivalent required. One to three years of technical support, desktop support, help-desk, or customer-service experience is preferred. Strong entry-level candidates with demonstrated technical aptitude and excellent customer-service skills will also be considered. Working knowledge of Windows 10 and Windows 11. Familiarity with Microsoft 365 applications and common business software. (365 Administration experience is a major plus) Strong understanding of computer hardware, printers, peripherals, networking, and internet connectivity. Impactful understanding of IT security principles, including password security, phishing awareness, data protection, and appropriate access control. Strong problem-solving skills and the ability to troubleshoot issues methodically. Clear and professional verbal and written communication skills. Strong attention to detail and documentation. Ability to prioritize multiple requests and communicate when assistance or escalation is needed. Ability to work independently while remaining collaborative and accountable to the team. Willingness to follow established procedures, accept coaching, and adapt to changing priorities. Demonstrated patience and professionalism when assisting nontechnical users. Dependability, punctuality, and a strong sense of personal responsibility. Preferred Qualifications Experience working for a managed service provider or supporting multiple business environments. Experience with a ticketing system, remote monitoring and management platform, or remote support software. Familiarity with Microsoft Entra ID, Active Directory, endpoint management, or business networking. Experience with Apple devices or macOS. Certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft certifications. Certifications are welcomed but not required. Work Environment Requirements Full-time position based in the Dallas–Fort Worth area. Primarily office-based, with remote support responsibilities and occasional travel to client locations. Ability to communicate professionally with clients by phone, email, remote session, and in person. Valid driver’s license and reliable transportation may be required for occasional client visits. Ability to lift and move typical computer equipment, monitors, and peripherals. Employment may be subject to a background check based on client access and security requirements. Compensation and Benefits Annual salary contingent on experience, demonstrated technical ability, and relevant certifications. Paid time off and company holidays. Professional development and training opportunities. Opportunities for increased responsibility and technical advancement. Exposure to a broad range of business technology platforms and client environments. Collaborative and supportive small-team work environment. Additional benefits: health & dental insurance offerings, approved certification reimbursement, mileage reimbursement and bonus structure. How to Apply Applicants should submit a résumé and a brief cover letter describing their technical experience, customer-service background, and interest in the position to info@lemonov.com. Lemonov Integrated Systems appreciates the interest of all applicants. Only candidates selected for an interview will be contacted. Lemonov Integrated Systems is an equal opportunity employer. This job posting is intended to provide a general overview of the position’s responsibilities and qualifications. Duties may be adjusted or expanded based on business needs, client requirements, employee capabilities, and professional development. Show more

Job Description Description & Requirements The Customer Engagement Specialist is responsible for providing exceptional service to internal and external customers by addressing inquiries and resolving concerns. Responsibilities Include Provides timely and accurate information to incoming customer order status and product knowledge requests. Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients. Processes customer orders and changes according to established department policies and procedures. Process orders Brady Sales Representative phone in and act as point of contact regarding open orders. Maintain various accounts and review open orders. Pull Material Safety Data Sheets and copy as required for customers. Research customer's problems and follow through to resolution. Provide Admin support for management including, but not limited to, report generation, data processing, and filing. Greet guests Taking phone calls and direct them to the appropriate line Filling Other projects assigned by supervisor. Perform other related duties as assigned. The Ideal Candidate Will Have Excellent communication skills, both written and verbal. Technically savvy with the ability to navigate new computer programs, internet-based software, telephones, etc. Ability to multitask Service oriented and able to resolve customer grievances. Bi-lingual is a plus Compensation & Benefits The pay range for this role is $21.63- $24.04 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About Imperial Brady Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #imperialbradyjobs Show more