CUSTOMER CARE SPECIALIST

Job Description Description & Requirements We are in search of a Customer Solution Representative to join our growing team. You will be responsible for meeting the specific needs of our customers while ensuring a high level of productivity, order processing, identifying and resolving order issues, and assisting sales representatives. Responsibilities Include Provide timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders and changes according to established department policies and procedures. Process orders that are sent in from Sales Representatives and act as a point of contact regarding open orders. Maintain various accounts and review open orders. Pull Material Safety Data Sheets and copy as required for customers. Research customers concern's and follow through to resolution. Stay up to date on product offerings. Able to identify correct products for specific challenges. Other duties as assigned by supervisor. The Ideal Candidate Will Have High School diploma or equivalent, some college preferred. At least 1-2 years of Customer Service experience Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills Proficiency with Microsoft Office Suite Proficiency with CRM software and other customer support tools Keen attention to detail and accuracy in handling data and documentation A proactive nature with strong problem-solving skills Strong organizational and time management skills Ability to work independently and collaboratively Customer-centric with a focus on delivering exceptional service Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone Compensation & Benefits The pay range for this role is $22.00-$23.00/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About Imperial Brady Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more

Job Description Description & Requirements The Customer Service Representative is responsible for providing exceptional service to internal and external customers by addressing inquiries and resolving concerns. Responsibilities Include: Provides timely and accurate information to incoming customer order status and product knowledge requests. Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients. Processes customer orders and changes according to established department policies and procedures. Process orders Brady Sales Representative phone in and act as point of contact regarding open orders. Maintain various accounts and review open orders. Pull Material Safety Data Sheets and copy as required for customers. Research customer's problems and follow through to resolution. Provide Admin support for management including, but not limited to, report generation, data processing, and filing. Greet guests Taking phone calls and direct them to the appropriate line Filling Other projects assigned by supervisor. Perform other related duties as assigned. The Ideal Candidate Will Have: Excellent communication skills, both written and verbal. Technically savvy with the ability to navigate new computer programs, internet-based software, telephones, etc. Ability to multitask Service oriented and able to resolve customer grievances. Bi-lingual is a plus Compensation & Benefits: BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. Compensation & Benefits: The pay range for this role is $21.00 - $22.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About Imperial Brady: Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. MASSACHUSETTS APPLICANTS: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #imperialbradyjobs Show more

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum Ability to handle stressful situations Knowledge of basic math (counting, addition, and subtraction) Effective communication skills Desired Any retail experience Second language (speaking, reading and/or writing) Promote trust and respect among associates Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials Check product quality to ensure freshness; review sell by dates and take appropriate action Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered Report product ordering/shipping discrepancies to the department manager Display a positive attitude Stay current with present, future, seasonal and special ads Adhere to all food safety regulations and guidelines Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents Report all safety risks/issues and illegal activity, including robbery, theft or fraud Must be able to perform the essential job functions of this position with or without reasonable accommodation Show more

Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here. Job Description This position is projected to start 11/23/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of our Headquarters in Colorado Springs. This is not a remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm The Member Service Representative II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union. Essential Functions Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and escalate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications. Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members. Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Minimum Formal Qualifications for this Position: High School Diploma/G.E.D. or equivalent, required Bachelor's Degree, preferred 1+ years' combined experience to include inbound phone experience and financial services experience, required Sales experience, preferred Bilingual (Spanish), preferred Technical Or Specialized Knowledge/Skills Excellent Customer Service focus. Strong proficiency in relevant credit union products, offerings, and resources. General understanding of Online Banking and Business Credit Card products and procedures required. Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office. Ability to complete multiple tasks utilizing various databases concurrently is required. Strong communication and writing skills. Organizational skills required. Typing, computer, and ten-key required. Symitar experience strongly preferred. Additional Information PAY RANGE: $20 to $23 per Hour (S11), plus monthly incentives and 3% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity. Benefits Generous 401(k) match 401k Discretionary Profit Sharing Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term and Long Term Disability Health Savings Account with company contribution Employee Assistance Program Paid Vacation, Sick, Floating Holidays and Volunteer Time Off Paid Holidays Tuition Reimbursement Paid Parental Leave We anticipate this position to close on 10/26/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Continuous Recruitment Notice: Applications received through this posting will be placed into an active candidate pool to fill current and upcoming vacancies for this specific position over the next 60 days. While individual notices for identical vacancies may not be reposted during this window, all qualified internal applicants in the pool will receive full consideration as openings occur. Show more