Customer Technical Support Specialist - ONSITE

This is a Fully Remote Job 1. About Our Client: This organization operates in the fintech industry, focusing on mortgage servicing software. It addresses the challenge of managing complex, regulated mortgage workflows by providing a platform that supports over $100 billion in mortgages. The platform helps large financial institutions reduce servicing costs and improve customer satisfaction. The organization has raised over $230 million and is expanding its engineering team. 2. About the Opportunity: The Senior Software Engineer will be responsible for backend-heavy product and platform development from design through production. This role involves building and scaling systems that handle billions of dollars in mortgage transactions, designing reliable distributed infrastructure to meet complex regulatory requirements, and utilizing modern AI coding tools while ensuring high standards of human review and accuracy. The position requires collaboration across product, infrastructure, and platform teams, contributing to architecture, system design, and engineering standards. 3. Responsibilities: Own backend product and platform work from design to production Build and scale systems supporting large mortgage transaction volumes Design distributed infrastructure compliant with regulatory requirements Use AI coding tools with rigorous human review for correctness Collaborate with product, infrastructure, and platform teams Contribute to architecture, system design, and engineering standards 4. Requirements: 3 to 10 years of backend-focused software engineering experience Experience in a product-focused software company with clear ownership and career progression Strong fundamentals in data structures and algorithms, capable of solving coding problems independently Experience designing large-scale distributed systems Strong product judgment and communication skills Comfortable working in a high-growth environment Daily use of AI coding tools such as Cursor, Copilot, or Claude Code Experience with Python, React, Docker, Kubernetes, or Google Cloud Platform is beneficial 5. Pay Range and Compensation Package: Base salary ranging from $210,000 to $300,000 depending on level and experience Competitive equity Comprehensive benefits Twelve weeks of paid parental leave Full-time remote work within the United States with optional office access in New York City and San Francisco Possible support for visa sponsorship and transfers, including OPT and H-1B transfers 6. Benefits & Perks: Twelve weeks of paid parental leave Equal Opportunity Statement: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS. Show more

At Philo, we’re a group of technology and product people who set out to build the future of television, marrying the best in modern technology with the most compelling medium ever invented — in short, we’re building the TV experience that we’ve always wanted for ourselves. In practice this means leveraging cloud delivery, modern tech stacks, machine learning, and hand-crafted native app experiences on all of our platforms. We aim to deliver a rock solid experience on the streaming basics, while cooking up next generation multi-screen and multi-user playback experiences. Senior Backend Software Engineer (Ad Engineering) Philo's video streaming infrastructure is highly distributed, horizontally scalable and harnesses the power of cloud computing. Our OTT pipeline, developed in-house, ingests both live and VOD content from our content partners, dynamically inserts ads into video streams using Server-Side Ad Insertion (SSAI), and optimally delivers them to our growing user base at exabyte scale. We are seeking an enthusiastic Software Engineer to help us build the future of our ads platform. As a member of a growing team, you will serve as both a technical leader to help us engineer our ad tech stack, as well as an internal subject matter expert on ad technology (both for our platforms as well as trends in the industry at large). On the business side, Philo is leading the CTV ad industry by focusing 100% on programmatic advertising and resellers, foregoing the traditional direct sales models. At Philo you will be helping to shape the future of television advertising as you build the next generation of our ad business. Collaborating with our Ad Operations and business teams, you will work with our partners to gather requirements, determine the optimal services and partner integrations needed to optimize Philo’s transactions throughout the programmatic ad ecosystem, then go build and operate the services to make that vision a reality. Responsibilities Design, implement, deploy, and monitor the next generation of Philo’s SSAI service. Collaborate with our partners in the ad ecosystem to engineer ad tech products that deliver the finest TV watching experience for Philo’s users and best value for advertisers. Collaborate with internal stakeholders across video delivery, ad operations, and data science teams to ensure we are measuring and optimizing every aspect of our ad delivery process (and our users’ viewing experience) Build scalable and resilient data pipelines for ingesting ad creatives and ad measurement events, using distributed computing and micro-services architecture principles. Drive continuous improvements to the reliability, performance, accuracy, and security of Philo’s ad services Implement identity solutions for ad targeting and measurement. Interface with external standards bodies (IAB, MRC, etc) to implement new certifications, maintain compliance with new standard adoption, etc. Build tools to proactively monitor and quickly troubleshoot issues having to do with ad delivery Qualifications 8+ years of software development experience. Experience building or integrating SSAI using MPEG-DASH or HLS media streaming technologies. Familiarity with industry standards such as VAST, VMAP, OpenRTB and header bidding. Experience building or integrating ad servers, demand-side platforms or supply-side platforms with personalized ad targeting capabilities. Familiarity with programmatic advertising using platforms like Publica, Freewheel, Google Ad Exchange or Amazon APS. Proven track record of building highly efficient and highly available software using Golang, Java, C++ or similar programming languages. Experience operating in cloud computing environments using modern software deployment technologies (e.g. Docker, Kubernetes) Experience working with large amounts of data and making data-based decisions to prioritize projects, including familiarity with relational and non-relational databases and modern data warehousing and querying. Experience and aptitude for collaborating and communicating with internal and external stakeholders in both business and technical roles. Knowledge of ad ecosystem trends and changes that will impact how Philo manages our overall ad stack for years to come We are language agnostic, but most of our backend code is written in Golang, Ruby and NodeJS, with some C++ and Python. Our services run on Kubernetes, and we practice continuous deployment across all of our systems. More About Philo At Philo, we’re a company that puts people first—both our subscribers and our team. We empower our colleagues to do their best work while supporting one another in pursuing shared goals. We value pragmatism, pride in our work, and passion, with transparency and openness as fundamental parts of our culture. We’re committed to diversity, equity, inclusion, and accessibility as we grow the Philo team and shape the future of TV. We believe that a diverse range of voices and perspectives enables us to innovate faster and create the best experiences for our subscribers. Philo is proud to be an Equal Opportunity Employer. We’re committed to supporting every candidate and employee. If you need an accommodation at any stage of the process, please email recruiting@philo.com and we’ll work with you to meet your needs. Philo offers 70+ top-rated networks, including AMC, BET, CMT, Comedy Central, Discovery Channel, Food Network, Hallmark Channel, HGTV, HISTORY, Investigation Discovery, Lifetime, MTV, Nickelodeon, OWN, VH1, We TV, and more. It also includes all the groundbreaking originals and blockbuster movies available with AMC+ and access to HBO Max Basic With Ads and discovery+. Our service also includes 100+ free channels and premium add-ons like STARZ and MGM+. Our extensive library boasts over 85,000 titles, and our unlimited DVR allows users to save their favorite shows and movies for up to a year, skipping ads for a seamless viewing experience. Stream on up to three devices simultaneously, whether on your phone, tablet, laptop, or TV using Roku, Apple TV, Fire TV, Samsung TV, Android TV, Vizio TV, or Chromecast. Philo is headquartered in San Francisco, with offices in New York City and Cambridge, MA. Our leadership team includes alums from HBO, Tubi, and Meraki, and is backed by NEA and industry partners like Warner Brothers Discovery, Paramount, AMC, and A&E. Join us at Philo and be part of a team that's shaping the future of TV! Projected Start Date: ASAP Status: Full-time Location: San Francisco, CA, Brooklyn, NY, Cambridge, MA, or fully remote within the U.S. Compensation: Includes annual salary, company stock options, and health benefits. Salary is determined by experience and location: San Francisco, New York City: $195K - $250K Boston, DC Metro, Los Angeles, Seattle: $185K - $240K Denver, Atlanta, Austin, Las Vegas, Sacramento, Chicago: $175K - $230K Texas, Florida: $165K - $220K Benefits We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. Philo is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the Philo team is happy and healthy. Here is a sampling of the benefits we offer our team: Full health, dental and vision coverage for you and your family 401(k) plan with employer contributions (we match 100% of deferrals up to 3% of pay and 50% of the next 2% of pay) Flexible working hours Up to 20 weeks of fully paid parental leave Unlimited paid time off for vacation and sick leave $2,000 annual vacation bonus (we pay you to take a two week vacation) $5,250 annually for professional development and educational assistance $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter) $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco) Free Gympass subscription — an all-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps Dog-friendly office And much more! For California Residents: Philo’s CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Use of Automated Tools in Our Hiring Process We use software tools, including our applicant tracking system (Ashby), to help manage applications for this role. Automated features (i) assess the skills, experience, and qualifications relevant to the role as described in this posting, and (ii) flag applications that appear fraudulent, duplicative, or not genuinely submitted by the applicant. A summary of the most recent independent bias audit of the automated employment decision tool used in this process, including the audit date and data source, is available here: Bias Audit Summary. You may request that a member of our team review a decision through a process that does not rely on the automated tools, or request a reasonable accommodation, by emailing recruiting@philo.com. We will not retaliate against you for exercising your rights. Information about the type and source of the data our tools collect, our data retention policy, and how these tools were used in evaluating your application is described in our Privacy Notice – Employees,Applicants, Officers, Directors, and Contractors, or available by emailing recruiting@philo.com. Depending on your state of residence, you may have additional rights, including to an explanation of an adverse decision, correction of inaccurate data, and meaningful human review. To exercise these or ask whether they apply, email recruiting@philo.com. Show more

Archer is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. Job Description Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer - Java/Springboot/Kubernetes at JPMorgan Chase within the Corporate Sector, you play a crucial role in an agile team dedicated to enhancing, building, and delivering reliable, market-leading technology products in a secure, stable, and scalable manner. Your expertise and contributions promote significant business impact, utilizing deep technical knowledge and problem-solving skills to address a wide range of challenges across multiple technologies and applications. This position is ideal for someone passionate about solving business problems through innovative engineering practices. The team leverages a variety of cutting-edge tools and technologies to optimize critical business processes, including low latency and high throughput API development, cloud technologies, and big data solutions. Excellent opportunity for someone who is passionate around solving business problems through innovation and engineering practices. The team is using variety of latest tools and technologies to address critical business processes. This includes low latency & high throughput API development, cloud technologies, big data solutions. Job Responsibilities Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors Develops secure and high-quality production code, and reviews and debugs code written by others Drives decisions that influence the product design, application functionality, and technical operations and processes Serves as a function-wide subject matter expert in one or more areas of focus Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle Influences peers and project decision-makers to consider the use and application of leading-edge technologies Adds to the team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 5+ years applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Advanced in one or more programming language(s) including Java, Springboot, Microservices, RESTful API and Kubernetes Experience in API Gateways, Apache Kafka, Cassandra or other NoSQL DB, exposure to cloud infrastructure Expertise with observability tools such as Splunk, Kibana, AppDynamics or Dynatrace Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Ability to tackle design and functionality problems independently with little to no oversight Practical cloud native experience Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field Preferred Qualifications, Capabilities, And Skills AWS public cloud Spark Python ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Show more

Job Summary: Serve as Software Developer responsible for developing maintaining and troubleshooting enterprise-wide application systems. Duties and Responsibilities: Incumbents of this position must be U.S. Citizens Duties and Responsibilities - Incumbents of this position must be U.S. Citizens Responsible for developing, maintaining, and supporting NEXCOM application systems. Analyzes, develops, compiles, debugs, and maintains Oracle, Java, and/or other programming and scripting language code in accordance with requirements, while learning and applying new languages, tools, and development methodologies to support business needs. Performs application systems analysis to define the technical design, specifications, data structures, interfaces, reports, and workflows of application systems. Develops technical specifications and test plans. Develops applications using development tools and technologies such as SQL, PL/SQL, Oracle APEX, Oracle BI Publisher, and TOAD. Utilizes application scheduling tools such as AppWorx Job and Windows Task Scheduler to support application processing and execution. Develops Java web applications using technologies and frameworks such as HTML, CSS, JavaScript, Core Java, J2EE, JSP, JSP tag libraries, Struts, Spring, iBatis, and JPA. Demonstrates the ability to quickly adapt to new programming languages, such as Python, PHP, and Pro*C, and work with scripting languages and tools such as PowerShell, KornShell (ksh), and Bash. Utilizes XML technologies such as DTD, XSD, XSLT, and XML parsers. Develops client-server applications using J2EE architecture and implementing appropriate software design patterns. Uses IDEs such as JDeveloper, Eclipse, and Visual Studio Code for application development. Uses database tools and platforms such as SQL Developer and SQL Server for database development and management. Deploys applications to application servers such as WebLogic. Utilizes tools such as CA Service Desk Manager, JIRA, and ALM to manage change requests, tickets, and software development activities. Uses SVN for source code management and Jenkins for automated builds and application deployment, with working knowledge of GitHub and DevOps practices. Ensures compliance with Configuration Management and Development Standards and the System Development Life Cycle process. Implements applicable DoD Security Technical Implementation Guides (STIGs) as directed or supervised by the lead or manager. Provides technical support to DBAs, System Analysts, and Application Administrators. Participates in project meetings for functional specification and design reviews with System Analysts, end users, and other team members. Supports testing activities throughout the software development and deployment process. Ensures and implements the application of Information Security and Information Assurance policies, principles, and practices in the delivery and maintenance of systems, applications, and services, including hardware and software. Provides updates on project and task progress. Performs other related duties as assigned. Qualified candidates must be U.S. Citizens. Experience Consisting Of The Following GENERAL EXPERIENCE: 3 years’ experience in administrative, technical or investigative work, which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems. OR SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor's degree in a business/information systems discipline for 3 years of general experience. AND Specialized Experience 4 years experience in the following: Programming experience in one or more programming languages and initiating scripts (such as (Bash, sh, ksh, and PowerShell) and other procedures, such as , Java and PL/SQLetc.; To Include P rogramming proficiency, code reviews, design patterns, and quality standards and debugging code ; D atabase design, development, integration, and application architecture; S ystem development tools (such as Git and SVN; SDLC documentation and configuration management). S upporting cloud-based systems, web applications, commercial software, application servers, retail systems, and application security. Information Assurance Workforce Certifications (IAM1 Jobs) SECNAV M-5239.2, DoN, Information Assurance (IA) Workforce Manual requires incumbents of this position to possess, and maintain current, one of the following Certifications: GIAC Information Security Fundamentals (GISF), GIAC Security Leadership Certification (GSLC), Security+, or one of the following higher level certifications: Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), NEXCOM preferred certification is Security+ Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain this requirement will result in termination of employment. This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI). Primary Location United States-Virginia-Virginia Beach Organization NEXCOMHQ Job Applications Systems Schedule Full-Time (35 + hours) Unposting Date Nov 6, 2026, 8:59:00 PM Show more