Call Center - Customer Care Agent ON SITE Fort Myers, FL

Spanish speaking reps are encouraged to apply! This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 1 year of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires. MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY Job Description Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints. Essential Functions Regular and predictable on-site attendance required. Travel to other locations as needed. Work overtime as needed. Handling inbound calls from internal inbound and external outbound customers. Take patient inquires and forward to appropriate office for a call back. Obtaining patient information and entering data into scheduling system Using patient reactivation system to call and schedule former patients. Evaluate patient problem to determine whether a call back or scheduling would be appropriate. Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment. Respond to patient complaints appropriately, or refer to supervisor as needed. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary. While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email. Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina. Following through on plans or instructions. Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times. Show more

Job ID: 529344 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. **Job Summary** This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy. **Job Location** This position will be based in Tampa, FL. **Job Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Assist customer with product questions, ordering, order tracking, complaints, and problems Enter email and phone orders into system for delivery Issue credits or debits accurately, when applicable Send open order reports, as required Meeting daily quotas Process credit card payments through Cenpos Answer incoming calls via WEBEX Cisco system Provide information requested by customers in a timely fashion Ensure accuracy of invoices and on-time delivery of orders Track orders from entry into the system to delivery or pick up by the customer Support the sales team, as required Build strong relationships both internally and externally Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed **Job Requirements** High school diploma /equivalent or comparable in related experience Detail oriented Good with basic math Skilled in Microsoft Office suite Good organizational and problem-solving skills Experience with a multi-line phone system Attention to detail Ability to work overtime when needed Pleasant phone personality Ability to multi-task **What CRH Offers You** Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion **About CRH** CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! This is a remote opportunity, but you must reside in SC or FL. Hours: 11am - 8pm EST with rotational Saturday shifts SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. Essential Functions Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes. Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. Use all available systems and resources to review and interpret customer information Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems. Provide support by performing additional duties and tasks as needed or assigned. Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center. Keep customers aware of changes in bank services, practices and other factors affecting their account relationship. Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. Successfully complete additional skills training as required/requested. COMPETENCIES Strong knowledge of banking procedures. Patience, ability to remain calm even when the customers are stressed or upset. Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely. Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution. Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee. SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch. Qualifications, Education, and Certification Requirements: Education: High School Diploma or equivalent Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment. Training Requirements/Classes Annual Regulatory Compliance Training Successfully complete Customer Care New Hire Training PHYSICAL DEMANDS/WORK ENVIRONMENT Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. This position requires a large amount of time in front of a computer. SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. SouthState reserves the right to suspend Remote Work privileges at any time. Telecommuting Requirements Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Ability to keep all company sensitive documents secure (if applicable) You agree that you will not provide child or adult care during hours of scheduled work. Telecommuting Technical Requirements A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. SouthState reserves the right to request proof of internet provider, speed and service package from the employee. Requirements are subject to change, as new systems and technology are delivered. TRAVEL Must be available to travel when necessary. This is a remote opportunity, but you must reside in SC or FL. Hours: 11am - 8pm EST with rotational Saturday shifts In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $33,664.00 - $50,496.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 11-06-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans. Show more

Be the voice that makes a difference. At Security First Managers, we're more than an insurance company. We're a team that shows up for our customers when they need us most. Whether it's answering a policy question, helping after a storm, or providing peace of mind during a stressful situation, our Customer Support Specialists play a vital role in creating exceptional customer experiences every day. If you're a people person who enjoys solving problems, learning new things, and making someone's day a little easier, we'd love to meet you. What You'll Do No two days are exactly the same, and that's what makes this role exciting. You'll: Be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners. Answer customer questions related to policies, billing, underwriting, and claim status. Deliver friendly, accurate, and timely support through phone, email, and other communication channels. Work toward first-contact resolution whenever possible, helping customers get the answers they need without unnecessary transfers or callbacks. Utilize industry-leading technology and customer support tools to create positive customer experiences. Support agency partners and contribute to service excellence goals. Process customer correspondence and fulfill service requests. Learn and apply underwriting, claims, and policy guidelines to assist customers effectively. Participate in training and development opportunities to expand your knowledge and skills. Support customers during severe weather events, natural disasters, and other critical situations when they need us most. Help us maintain a culture built on professionalism, collaboration, and exceptional service. Seek opportunities to go above and beyond, surprising and delighting our customers Minimum Requirements High school diploma or equivalent One (1) year of contact center environment or customer service experience OR an equivalent combination of education, certification, training, and/or experience Certifications And Licenses May be required to possess a valid state of Florida driver’s license Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment Insurance industry designations or trade certifications Preferred Qualifications Prior property & casualty underwriting experience One (1) year industry experience Bilingual (English / Spanish) Why You'll Love Working Here We're serious about our work—but we also believe work should be enjoyable. Our offices were designed with our team members in mind and includes: State-of-the-art fitness center Complimentary chef-prepared lunches monthly Beautiful walking trail around our offices Team Member appreciation events throughout the year Hybrid work environment that supports collaboration and flexibility Food truck events featuring local favorites Professional development, mentoring, and continuing education Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued. Show more