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‎ Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately complex factors which cover a large variety of AFA products and services. Requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring complex factors into a simplistic message that the Customer understands. Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment while maintaining excellent written and verbal communication skills. Embraces change and positively implements updated process and strategy by demonstrating a proactive approach for problem solving and communicating solutions; provides consult support for complex Customer inquiries needing additional research; informs leadership immediately if common issues arise and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which provide the best Customer Experience. Consistently follows and adheres to stated team/department metrics such as minimum call flow accuracy levels, schedule adherence and availability requirements, achieves a minimum number of multi-channel and omni-channel Customer communications while maintaining average handle times and after call work times which meet stated requirements per team, meets or exceeds minimum work schedule and attendance adherence's, all while possessing and sharing a positive, collaborative tone which supports the team and department environment. Skills Excellent verbal and written communication skills with special attention to speaking clearly and enunciating Interpersonal skills and the ability to develop and maintain relationships with peers and leaders Good organizational, administrative and time management skills Ability to be action oriented and focus on timely completion of tasks Excellent decision quality Exceptional skills in keyboard, PC Windows-based software and Microsoft Office Drive for results through self-motivation Creative in finding solutions to Customers needs Critical thinking Active listening skills Adaptability, stress tolerance, empathy and resilience Prompt and reliable Ability to be flexible in work schedule, including a willingness to work overtime as needed Ability to keep composure and retain a positive tone and attitude Compassion for Customers with their changing needs Focused on providing the best Customer Experience May need the ability to speak Spanish ‎ #AFC Show more

Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth. To keep building Rain, we need the right team. That’s where you come in. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, and providing a positive app experience through our live chat function by offering well-researched financial advice. This job will be reporting to our Manager, User Care and has the option to operate remotely or sit in our downtown Nashville office. You will be trained on Zendesk, customer service protocols, and financial wellness. You will be expected to educate and assist our customers in a fast and friendly matter. What You'll Do: Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom) Provide knowledgeable answers to questions about the product, pricing, and availability Troubleshoot technical problems Work with internal departments to meet customer's needs Effectively communicate with our engineering team to resolve app bugs and problems Data entry in various platforms Who You Are: 1-2 years of customer service experience preferred Conversational level Spanish preferred Experience in Customer Service or Customer facing role Excellent phone etiquette and excellent verbal, written, and interpersonal skills Experience using ZenDesk, Intercom, or related tools. Experience working in Financial Services or Fintech software companies Experience working in a high paced work environment A willingness to learn and grow Ability to multi-task, organize, and prioritize work Nice to have: Fintech, HR tech, or payments experience is a plus—but not required. Who We Are: Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday. Compensation: This is a full-time, hourly role $19 - $20/hour. Note this is a range and we take in a variety of factors when determining total compensation for the position. How we care for our team: Along with competitive salaries, Rain offers great benefits including: Flexible PTO Medical, Dental, Vision, Life, Disability coverage Parental leave Monthly stipend Equity options Diversity, Equity and Inclusion Commitments As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at Careers@rain.us. What’s Next Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Show more

Employment Type:Full timeShift: Description: Service Center Representative Be the Connection Between Patients and Care! Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism. What You'll Do: Serve as the first point of contact for patients by phone. Schedule, confirm, and coordinate patient appointments. Answer questions, route calls appropriately, and relay messages to clinical staff. Verify patient registration and insurance information. Assist patients with MyChart and other patient portal support. Support referrals, authorizations, and patient outreach activities. Maintain accurate documentation and patient records. Partner with providers and office teams to create a seamless patient experience. General Requirements: EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred. CREDENTIALS/LICENSURE: None MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment. Why Join Trinity Health IHA Medical Group? Day-one benefits for eligible team members with no waiting period. Opportunities for professional growth and career advancement. Supportive, collaborative team environment. Meaningful work helping patients navigate their healthcare journey. A mission-driven organization dedicated to serving communities across Southeast Michigan. About Us At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Show more

‎ Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately complex factors which cover a large variety of AFA products and services. Requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring complex factors into a simplistic message that the Customer understands. Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment while maintaining excellent written and verbal communication skills. Embraces change and positively implements updated process and strategy by demonstrating a proactive approach for problem solving and communicating solutions; provides consult support for complex Customer inquiries needing additional research; informs leadership immediately if common issues arise and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which provide the best Customer Experience. Consistently follows and adheres to stated team/department metrics such as minimum call flow accuracy levels, schedule adherence and availability requirements, achieves a minimum number of multi-channel and omni-channel Customer communications while maintaining average handle times and after call work times which meet stated requirements per team, meets or exceeds minimum work schedule and attendance adherence's, all while possessing and sharing a positive, collaborative tone which supports the team and department environment. Skills Excellent verbal and written communication skills with special attention to speaking clearly and enunciating Interpersonal skills and the ability to develop and maintain relationships with peers and leaders Good organizational, administrative and time management skills Ability to be action oriented and focus on timely completion of tasks Excellent decision quality Exceptional skills in keyboard, PC Windows-based software and Microsoft Office Drive for results through self-motivation Creative in finding solutions to Customers needs Critical thinking Active listening skills Adaptability, stress tolerance, empathy and resilience Prompt and reliable Ability to be flexible in work schedule, including a willingness to work overtime as needed Ability to keep composure and retain a positive tone and attitude Compassion for Customers with their changing needs Focused on providing the best Customer Experience May need the ability to speak Spanish ‎ #AFC Show more