Find Your Next Job

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you’ll mostly be: Leading the way – managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team’s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years’ front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Show more

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitalityis a work of heart, Join us and become a Heartist®. Job Description Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests, such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities Qualifications Education: At least a high school diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests , good command of German, French or Russian or Arabic is a big added value . Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature Additional Information 2.26 Carry out all other duties assigned by managers and hotel management not specified Show more

Additional Information Job Number 26113038 Job Category Rooms & Guest Services Operations Location Ring Road- Mirage City- P.O.Box 427, New Cairo, Cairo 11757, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. CANDIDATE PROFILE Education And Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Monitoring Property Operations Monitors and ensures compliance with all Guidelines to Operations. Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). Ensures employees are working in a safe environment. Manages all period-end inventories. Supporting Profitability and Revenue Goals Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. Administers plans and actions to keep chargebacks and rebates to a minimum. Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. Manages employee hours. Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Supporting Human Resources Activities Promotes participation in property safety-related programs. Monitors employee attendance and records absences/tardiness. Promotes teamwork and employee morale. Keeps employees informed regarding new operational procedures, standards, or programs. Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). Ensures all employees have complete knowledge of emergency procedures. Encourages employee relations through gifts, parties, outings. Creates incentives that will promote better service and profit for the property. Assists operations manager in processing employee payroll weekly. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more

Job Description: Potential HR is hiring on behalf of its client, a Marketing Agency specialized in the Restaurants & F&B sector, for a Graphic Designer to create high-quality visual content across social media, print materials, branding, and visual identity projects. The role will have a strong focus on social media design, while also contributing to printed materials, branding projects, logo development, and other creative assets required for restaurant and F&B clients. Key Responsibilities Design engaging and visually consistent content for social media platforms, with a primary focus on posts, campaigns, promotions, and digital advertising creatives. Develop creative visual concepts that align with clients' brand identities and marketing objectives. Create designs for printed materials such as menus, flyers, brochures, packaging elements, promotional materials, and other offline marketing assets. Support branding and visual identity projects, including logo design and brand applications. Adapt creative concepts and designs across different digital and print formats. Work closely with content, social media, and account management teams to translate briefs and campaign ideas into effective visual executions. Maintain consistency across all visual materials according to brand guidelines. Prepare final artwork and design files for digital publishing and printing. Manage multiple design requests and projects while meeting agreed timelines and quality standards. Stay updated with current design trends, social media visual trends, and creative approaches relevant to restaurants and F&B brands. Support basic video editing or motion content when required, based on experience. Requirements Bachelor's degree in Graphic Design, Applied Arts, Fine Arts, or a related field is preferred. 2–3 years of professional experience in Graphic Design. Strong portfolio demonstrating solid experience in Social Media Design. Strong proficiency in Adobe Illustrator is mandatory. Strong proficiency in Adobe Photoshop is mandatory. Good experience in print design and preparing files for production. Good understanding of branding, visual identity, typography, composition, and color theory. Experience in logo design and brand identity development. Ability to translate creative briefs into visually strong and practical designs. Strong attention to detail and ability to maintain consistency across different brand materials. Ability to manage multiple projects and deadlines simultaneously. Previous experience within a marketing or advertising agency is preferred. Previous experience working with restaurants or F&B brands is a strong plus. Basic video editing or motion graphics skills are preferred but not mandatory. Working Conditions Working Days: Saturday to Thursday Day Off: Friday Working Hours: 10:00 AM – 6:00 PM Location: Maadi Ring Road,Cairo Working Model: On-Site Show more

Additional Information Job Number 26113038 Job Category Rooms & Guest Services Operations Location Ring Road- Mirage City- P.O.Box 427, New Cairo, Cairo 11757, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Job Summary Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. CANDIDATE PROFILE Education And Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Monitoring Property Operations Monitors and ensures compliance with all Guidelines to Operations. Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). Ensures employees are working in a safe environment. Manages all period-end inventories. Supporting Profitability and Revenue Goals Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. Administers plans and actions to keep chargebacks and rebates to a minimum. Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. Manages employee hours. Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Supporting Human Resources Activities Promotes participation in property safety-related programs. Monitors employee attendance and records absences/tardiness. Promotes teamwork and employee morale. Keeps employees informed regarding new operational procedures, standards, or programs. Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). Ensures all employees have complete knowledge of emergency procedures. Encourages employee relations through gifts, parties, outings. Creates incentives that will promote better service and profit for the property. Assists operations manager in processing employee payroll weekly. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد "الضيافة الرائعة". "دائمًا". من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك. تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW™. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك. Show more

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Main Duties: Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming ) Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level. Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action. Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions. Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities. Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected. Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM. Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests. Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request. Prepare the TOP VIP’s C-Out: Make sure that the bills are revised. Contact the guest for departure arrangements: transportation, packing, late C-Out. To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out. Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard. Qualifications Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Previous experience as a Butler is a must Fluency in English, and at least one additional language Must have the ability to handle a multitude of tasks and Guest requests. Knowledge of Micros-Fidelio Property Management System an asset. Ability to work independently and prioritize responsibilities. Experience with a Hotel loyalty program an asset. Computer proficiency in a Windows environment (Word, Excel, PowerPoint). Additional Information Your Team And Working Environment In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Show more