اعثر على وظيفتك القادمة

Company Description Founded in 1919, The American University in Cairo (AUC) moved to a new 260-acre state-of-the-art campus in New Cairo in 2008. The university also operates in its historic downtown facilities, offering cultural events, graduate classes, and executive and continuing education. Student housing is available in New Cairo. Among the premier universities serving Egypt and the region, AUC is accredited by the Middle States Commission on Higher Education. In addition, the Association to Advance Collegiate Schools of Business (AACSB), The European Foundation for Management Development (EFMD)'s EQUIS, and the Association of MBAs (AMBA) accredit the School of Business; ABET accredits its engineering programs; the Canadian Society for Chemistry accredits the chemistry program; and the Master of Public Administration and the Master of Public Policy programs of GAPP are accredited by the Network of Schools of Public Policy, Affairs, and administration (NASPAA). The AUC libraries contain the largest English-language research collection in the region. They are an active and integral part of the university's pursuit of excellence in all academic programs. AUC is an English-medium institution; eighty-five percent of the students are Egyptian. The rest include students from nearly ninety countries, mainly from the Middle East, Africa, and North America. Faculty salary and rank are based on qualifications and professional experience. According to AUC policies and procedures, all faculty are entitled to generous benefits. About The Onsi Sawiris School Of Business The roots of the Onsi Sawiris School of Business date back to 1947, when the first degree in economics was introduced in Egypt. The school has been accredited by the Association to Advance Collegiate Schools of Business (AACSB) since 2006, the European Foundation for Management Development (EFMD)'s EQUIS, and the Association of MBAs (AMBA) since 2014, when it became among the 1% triple-crown accredited business schools in the world. The school is a member of the Global Alliance in Management Education (CEMS) and the Global Network for Advanced Management (GNAM). In 2024, the school was ranked by Eduniversal as the best in Africa for the 8th consecutive year and 73rd globally in open enrolment in executive education by the Financial Times. The school offers six undergraduate degrees, including bachelor's degrees in economics, accounting, marketing, finance, information and communication technology management, and entrepreneurship. In addition, the school offers six graduate degrees in economics, economic development, finance, and international management, as well as an MBA and an EMBA. The school is home to 8 research and outreach centers, including the Access to Knowledge for Development Center, the Center for Entrepreneurship and Innovation, the Venture Lab, and the Al-Khazindar Business Research and Case Center. For more information about the school: business.aucegypt.edu. Job Description The American University in Cairo's Onsi Sawiris School of Business invites nominations and applications for a faculty position in the Mohamed Shafik Gabr Department of Economics at the level of Assistant/Associate/Professor for a fixed-term four-year appointment, to begin in Fall 2027. The department seeks an applicant with exceptional teaching and research records in Quantitative and Applied Econometrics/Economics. We particularly encourage candidates whose work combines strong econometrics and quantitative methods with applied research, including the use of Machine Learning, Data Science, and computational tools to address contemporary economic questions. The applicant must build a diverse research team in collaboration with local and international participants, addressing how the above sub-disciplines relate to the Middle East and African regions. Strong practical quantitative, econometric, data science, and research methodology skills are essential. The successful applicant will be expected to contribute to undergraduate and graduate teaching, and must be actively engaged in research and service, and supervise master's theses. Finally, all faculty must be willing to teach introductory courses. Requirements Applicants must hold a PhD in economics or finance from a reputable university, preferably one accredited by AACSB and/or EQUIS. Applicants must demonstrate an internationally recognized record of research excellence and scholarly impact. Applicants must have a proven record of research publications in the past five years in top-tier journals (A*/A according to the ABDC ranking or Q1/Q2 according to Scopus ranking). PhD candidates must demonstrate a strong research agenda and a history of securing competitive research funding. Candidates should demonstrate commitment to academic research, teaching, and service. Key Responsibilities Research & Scholarship Leading a world-class research program in quantitative and applied econometrics. Securing competitive external funding to sustain and expand research initiatives. Conducting impactful research. Publishing in top-tier journals and presenting at leading international conferences. Engage in international research projects with partner universities and institutions. Teaching & Mentorship Developing innovative undergraduate and graduate curricula that incorporate rigorous and advanced quantitative methods and their applications to business and economics. Aligning degrees with changing market demands. Delivering graduate and undergraduate courses in statistics, econometrics, applied quantitative methods, and related applied courses. Supervising and mentoring graduate students. Mentoring faculty. Institutional Leadership Serving as a catalyst for interdisciplinary research across departments, schools, and external partners. Representing the school and university in national and international forums, strengthening its global reputation, and elevating the level of collaboration. Community & Industry Engagement Building partnerships with industry, government, and civil society to translate research into real-world impact. Engaging in public discourse on the application of quantitative methods to inform governments and industry. Collaborating with industry to design applied research projects. Additional Information Review of applications will begin immediately and continue until the position is filled. Only shortlisted candidates will be contacted. Application Instructions All applicants must submit the following documents online: Cover letter outlining research, teaching, and leadership vision. Current Curriculum vitae. Statements of research and teaching. Sample of current research (up to three representative publications). Evidence of teaching effectiveness. Completed AUC Personnel Information Form (PIF); and, Three names of reference to busref@aucegypt.edu with the subject line BUS/Econ/2027 Apply Here PI287114046 Show more

Company Description Systems Limited is a globally recognized IT software solution company offering state-of-the-art professional services and BPO offerings in technology. The company has positioned itself as the top IT company in Pakistan, providing computing strategies and solutions to Government and Private Organizations. Systems Limited excels in Digital Transformation, Cloud, Digital, and Data, and has accomplished over 600 projects in the US, Europe, Pakistan, the Middle East, and Africa. Key Responsibilities: • Design, develop, and deploy machine learning models, AI algorithms, and statistical analyses to address business challenges (e.g., predictive analytics, recommendation, hyper personalization, fraud detection, etc.). • Lead a team of data scientists, providing technical guidance and mentoring on model development, experimentation, and implementation. • Partner with Product, Engineering, Delivery and Business to integrate data science solutions into production systems. • Identify relevant datasets, perform data mining, and ensure data quality for modeling purposes. • Communicate insights and model outcomes to technical and non-technical stakeholders to drive business decisions. • Define project roadmaps—from ideation and experimentation to production deployment and monitoring—ensuring alignment with business goals • Build robust predictive and prescriptive models (classification, regression, clustering, time-series, GenAI, etc.) • Continuously explore, pilot new methods and select proper modeling—Deep Learning, NLP, GenAI, LLMs, XAI—and promote best practices • Describe AI models using Explainable AI Job Requirements: • BSc in computer science, Information Technology, Computer Engineering or related field • 3+ years of experience leading projects and teams of data science • Proficiency in Python (or R), SQL, and ML frameworks (TensorFlow, PyTorch, Scikit-Learn) • MUST: Experience deploying models in production environments, not only solution development. • Proficient in Python (NumPy, Pandas), R, SQL • Experience with ML/DL frameworks (Scikit-Learn, TensorFlow, PyTorch, Keras, Hugging Face) • Skilled in MLflow, Kubeflow, CI/CD, Docker, Kubernetes • Implement performance tracking and drift detection • Provide explanation for model inference with XAI • Proven experience to lead solution from early development, until production automation and monitoring. Show more

About Amanleek: Amanleek is an innovative insurance service provider located in New Cairo operating since 2020 with thousands of satisfied clients. Our mission is to simplify insurance services and make them accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation. About The Role: As a Sales Advisor in our Sales Motor Insurance team, you’ll be responsible for selling Amanleek’s motor insurance programs directly to individual customers. Your goal is to understand their needs, build trust, and guide them toward the most suitable coverage options—all while ensuring an outstanding customer experience. Job Responsibilities & Duties: Present, promote, and sell motor insurance products to individuals through calls, messages, and referrals. Understand each customer’s specific needs and recommend the most suitable insurance plan in a clear, simple, and honest way Follow up on leads provided by the system and ensure consistent communication until the sale is closed. Close sales efficiently while ensuring all details are accurately captured and policies are issued smoothly. Maintain organized records of conversations, offers, and client preferences using our CRM. Meet and exceed monthly sales targets while delivering quality service and maintaining customer trust. Collaborate with internal teams to ensure a seamless handover after the sale and support a smooth customer experience. Stay informed about insurance products, pricing updates, and competitor offerings. Requirements A bachelor’s degree in Business, Marketing, or a related field is preferred. 1–3 years of experience in B2C sales, Telesales or a similar role. Very good command of verbal and written English skills. Familiarity with CRM tools and Microsoft Office. Target-driven, persistent, and comfortable working in a dynamic sales environment. Excellent communication, persuasion, and negotiation skills. Empathetic and client-focused approach with the ability to build trust quickly. Eagerness to learn and grow their skills while showing ownership. Effective time management and a collaborative team player. Benefits Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills. An energetic, supportive team and a growing brand that values your voice. Eligibility to work in hybrid model. Show more

Application Deadline: 31 December 2026 Department: Customer Support Ops Location: Egypt Description About Tabby Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region. We’re also a financial company, please note that some of our products charge interest. We’re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, read further. What You’ll Do Support our customers through phone, chat, and email in both English and Arabic Answer questions, solve problems, and make sure customers have a good experience Follow clear guidelines and use tools to help customers quickly and correctly What We Offer What We’re Looking For You speak and write clearly in both Arabic and English (B2 level or above in English) You’re comfortable with rotational shifts and can work from the office You’re helpful, calm under pressure, quick to learn, and take your work seriously. We don’t want to oversell it. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and keep a good, positive attitude even on the tough days. Is This Role Right for You? Base salary: 18,000 EGP gross (around 13,320 EGP net) Language allowance: up to 7,000 EGP gross (around 4,250 EGP net) based on English & Arabic level Performance bonus: up to 70% of your base salary Transportation Allowance: 230 EGP per day Top performers can earn up to 37,600 EGP gross (around 27,824 EGP net). Excluding: Transport allowance. Paid training: 3 weeks in the office Nesting period:3 weeks handling real customers cases while receiving close support Work location: The Greek Campus, Downtown Cairo Show more

Employer Overview: A leading global organization in the insurance and financial services sector, offering a wide range of protection, health, savings, and investment solutions. The company is committed to innovation, customer-focused services, employee development, and sustainable growth, helping individuals and businesses manage risks and secure their future. Job Summary: The Direct Sales Consultant is responsible for promoting and selling insurance products to individual and corporate clients. The role focuses on identifying client needs, offering suitable insurance solutions, and achieving sales targets while maintaining strong client relationships Key Responsibilities: Promote and sell insurance products such as Life and Medical insurance to individuals and corporate clients. Identify and approach potential clients through cold calling, referrals, networking, and lead generation activities. Assess client needs and recommend appropriate insurance solutions. Negotiate terms and close sales deals to meet or exceed assigned targets. Maintain accurate client records and ensure regular follow-up on renewals and endorsement Coordinate with internal teams (underwriting, operations, customer service) to ensure smooth policy issuances. Ensure compliance with insurance regulations and internal company procedures. Handle client inquiries and support claims follow-up when required. Build and maintain long-term client relationships to enhance retention and cross-selling opportunities. Attend a paid training program (1.5 months) conducted in Cairo prior to full role activation. Minimum Requirements: Bachelor’s degree in a related field (Universities only) Very good command of English (mandatory) Pharmacy background is a plus. Entry-level or fresh graduate candidates are welcome. Strong communication and persuasion skills. Target-driven with a strong sales mindset. Customer-oriented and relationship-focused. Professional, confident, and self-motivated. Strong sales skills (mandatory) Good working knowledge of Microsoft Office. Presentable and professional appearance. Ability to work in the field and meet clients when required. Willingness to attend a 1.5-month paid training program in Cairo (no accommodation provided for Alexandria-based candidates. Show more

Medical Customer Service Specialist – Voice Job Summary As a Medical Customer Service Specialist, you will be responsible for assisting members and customers with inquiries related to healthcare services, insurance coverage, benefits, claims, providers, and medical-related processes. You will provide professional and empathetic support while ensuring accurate information, data confidentiality, and compliance with applicable healthcare and client policies. This role requires strong communication skills, attention to detail, problem-solving abilities, and the ability to handle sensitive customer information in a fast-paced customer service environment. Key Responsibilities Handle inbound customer calls and provide accurate and professional support regarding healthcare services, insurance benefits, claims, coverage, and provider networks. Assist customers with inquiries related to eligibility, benefits, referrals, pre-authorizations, and claims status. Resolve customer issues related to billing, payments, coverage, and healthcare services. Protect and handle sensitive customer and medical information in accordance with HIPAA requirements and applicable data privacy policies. Demonstrate empathy and professionalism when handling sensitive or complex medical-related customer concerns. Collaborate with internal teams and relevant departments to resolve complex customer inquiries and ensure timely resolution. Document customer interactions, inquiries, and resolutions accurately in CRM and other relevant systems. Meet and maintain key performance metrics, including Customer Satisfaction (CSAT), Quality, Average Handling Time (AHT), First Call Resolution (FCR), and Attendance. Maintain a strong understanding of healthcare processes, client policies, procedures, and service updates. Adapt to changes in healthcare policies, procedures, and client requirements. Maintain professionalism and confidentiality at all times when dealing with sensitive customer information. Job Qualifications Education: Minimum: High School Diploma or equivalent. Bachelor's degree in any discipline is preferred. Experience: Minimum 1 year of customer service experience, preferably within a call center/BPO environment. Previous experience in healthcare, medical insurance, health insurance, or a related field is highly preferred. Required Skills C1 English verbal and written communication skills. Strong listening and interpersonal skills. Excellent customer service and problem-solving abilities. Ability to communicate complex information in a clear and simple manner. Strong attention to detail and accuracy. Ability to remain calm, professional, and empathetic when handling difficult or sensitive situations. Ability to handle high-volume inbound calls while maintaining service quality. Good computer skills and ability to navigate multiple systems simultaneously. Familiarity with CRM and customer support platforms is preferred. Strong ability to follow procedures, policies, and compliance requirements. Ability to work effectively in a fast-paced BPO environment. Flexibility to work rotational shifts, weekends, and public holidays when required. Preferred Healthcare Knowledge Candidates with knowledge or experience in any of the following areas will be highly preferred: Medical Insurance Health Insurance Healthcare Benefits Claims Processing Provider Networks Referrals Pre-Authorization Eligibility & Coverage Medical Terminology Healthcare Customer Service 1+ year Customer Service/BPO experience + B2/C1 English + strong communication/problem-solving skills What We Offer: Competitive Salary Package Private Medical Insurance Social Insurance Paid Annual Leave & Public Holidays Transportation Support Performance-Based Incentives Paid Training & Development Career Growth Opportunities Employee Recognition Programs Opportunity to be part of a newly launched medical BPO operation in Egypt Show more