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فرصة عمل

Customer Service Specialist - Real Estate

Talaat Moustafa Group

الموقعNew Cairo, Cairo, Egypt
نوع الوظيفةدوام كامل
نظام العملغير محدد
الراتبغير محدد
تاريخ النشر

ملخص JobPlatform

نظرة سريعة على الوظيفة

هذه الوظيفة لدى Talaat Moustafa Group، في New Cairo, Cairo, Egypt، بنظام دوام كامل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.

ملف الشركة

عن الشركة

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

Talaat Moustafa Group appears to be involved in real estate development and management, including residential compounds and shopping centers.

الوصف الأصلي

عن الوظيفة

Responsibilities: Serve as the primary point of contact for clients regarding real estate installment plans, contract details, and post-sale services. Respond promptly and professionally to client inquiries, complaints, and requests through all communication channels (in person, phone, or email). Guide clients through the procedures of issuing checks, reviewing payment schedules, and understanding contractual obligations. Review and verify all client forms, contracts, and installment schedules to ensure accuracy and completeness. Coordinate with the Finance and Sales Administration teams regarding check issuance, collection, and any payment discrepancies. Maintain and update client records in the system in accordance with company policies. Ensure that all client transactions and documentation adhere to company policies, internal controls, and compliance standards. Escalate complex or unresolved customer issues to the relevant department and follow up to ensure timely resolution. Prepare regular reports on customer feedback, recurring issues, and service improvements. Liaise with other departments (Finance, Legal, Sales, Projects) to facilitate smooth end-to-end client servicing. Qualifications: Bachelor’s degree in business administration, Commerce, or a related field. 0-2 years of experience in customer service, preferably within real estate, banking, or property management. Strong communication and interpersonal skills. High attention to detail and accuracy in reviewing financial and contractual documents. Proficiency in MS Office (especially Excel and Outlook); familiarity with CRM systems is a plus. Excellent command of English and Arabic (spoken and written). Show more

المسار المهني

نظرة عامة على الدور

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

Customer Service Specialists in real estate provide support to clients regarding installment plans, contract details, and post-sale services. They ensure timely and professional responses to client inquiries while maintaining positive relationships.

المهارات

المهارات المطلوبة

Excel

مصدر الوظيفة

إعلان الوظيفة الأصلي

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موظف خدمة عملاء

اوباي

Location: عباسية, القاهرةType: دوام كاملPosted:

انضم لفريق شركة OPay مصر، شركة للدفع الالكتروني ، OPay ترغب فى تعيين موظف خدمة عملاء بالمتطلبات التالية: - استقبال استفسارات العملاء والرد عليها - تقديم معلومات واضحة ودقيقة حول المنتجات والخدمات والعروض. - استقبال شكاوى ومقترحات العملاء والتعامل معها بحرفية حتى حلها تماماً. - ⁠تسجيل وتحديث بيانات العملاء والطلبات على النظام الداخلي للشركة (CRM). - ⁠التنسيق مع الأقسام المعنية لمتابعة الحالات المعقدة وتصعيدها عند الحاجة. المتطلبات والشروط: - مؤهل عالٍ مناسب - ⁠خبرة سابقة في مجال خدمة العملاء - مهارات تواصل واستماع ممتازة مع هدوء في التعامل مع المواقف الصعبة - ⁠مستوى جيد اللغة الإنجليزية مميزات الوظيفة : - راتب ثابت - ⁠حوافز وبدلات أداء شهرية - ⁠تأمين طبي واجتماعي

خدمة عملاءاستقبال
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