Sales Manager

Job Title: Key Account Manager – Client Success Company: Atheel Customer Experience (Atheel CX) Department: Client Success Location: Cairo, Egypt (On-site / Egypt Branches) Employment Type: Full-Time Reports To: Supporting Functions Director Seniority Level: Mid-Senior Level Industry: Outsourcing / Offshoring, Customer Experience (CX), BPO About Atheel CX Established in 2016, Atheel Customer Experience is a leading business process outsourcing provider operating across Cairo, Egypt, and the Gulf region. We deliver comprehensive CX and outsourcing solutions across 25+ industries through multilingual support in over 15 languages, specializing in Customer Experience Management, HRO, ITO, marketing, and business consultation. Job Overview We are looking for an experienced and strategic Key Account Manager to join our Client Success team. In this role, you will own and develop relationships with Atheel CX’s most vital strategic client accounts, ensuring consistent service value, strong stakeholder alignment, proactive retention, and sustainable account growth. Key Responsibilities Relationship & Account Ownership: Serve as the primary relationship owner for assigned key and strategic accounts, cultivating long-term partnerships with C-level and senior client stakeholders. Performance & Delivery Monitoring: Track service delivery, client satisfaction, key milestones, and SLA/contractual commitments across all active accounts. Strategic Reviews & Reporting: Lead regular account reviews, QBRs, and executive presentations; prepare strategic pipeline, health, and performance reports. Escalation & Issue Resolution: Manage high-priority client concerns and complex escalations through effective cross-functional collaboration and rapid problem-solving. Growth & Retention Planning: Formulate strategic account plans focused on churn prevention, value expansion, upsell/cross-sell opportunities, and commercial partnership development. Cross-Functional Alignment: Partner closely with Operations, Project Management, Quality, Training, and Finance to ensure operational execution matches client expectations. Risk Mitigation: Proactively identify contractual, operational, or relationship risks, implementing mitigation actions and updating the Supporting Functions Director on strategic items. Qualifications & Requirements Education: Bachelor’s degree in Business Administration, Management, Marketing, or a related field. Experience: 5–7 years of solid experience in Key Account Management, Client Success, Relationship Management, or Business Development managing high-value, strategic client portfolios. Industry Background: Strong preference for candidates with direct background in BPO, Outsourcing, Contact Centers, or Customer Experience (CX) services. Skills: Exceptional stakeholder management, negotiation, and executive communication skills. Demonstrated track record in account retention, account growth, and commercial awareness. High competency in escalation handling and cross-departmental coordination. Fluency in English (written and verbal) is required. Advanced proficiency in Microsoft Office (Excel, PowerPoint) and executive reporting. How to Apply 📩 Send your updated CV directly via WhatsApp to 01501969794 or apply through LinkedIn. Show more

المتطلبات: خبرة سابقة في مبيعات قطع غيار السيارات (شرط أساسي) مهارات تواصل وتفاوض ممتازة القدرة على بناء علاقات قوية مع العملاء شخصية تستهدف تحقيق النتائج

Job Description We’re Victaulic! With more than 4,000 employees and 55 international facilities, Victaulic has been helping customers succeed in the global construction industry since 1919. From the tallest buildings to the deepest mines, our innovative piping products and design services ensure durability and reliability in the most demanding projects. Learn more about how we engineer confidence into every build by visiting our website. The Role As a Territory Sales Engineer, you will be responsible for Sales and the development of the Victaulic product range and system in Egypt. Essential Duties And Responsibilities Responsible for sales and promotion of Company product range in Egypt. Report on weekly basis to his superior on activities and marketing information and achieve the budgeted sales and results in his territory. Create demand at Owners, Engineering Offices, Contractors to: Promote the Victaulic System for binding application products in Egypt. Field demonstrates the proper installation of the Victaulic product & tool range Insure that the proper knowledge of the Victaulic products and system is present Egypt, through usage of adequate means such as: seminars, training, technical support. Liaise with the local Victaulic distributor, and ensure the proper information flow is available and maintained. Visit job sites and follow up of installation process of the Victaulic System by the contractor. Train the contractor's personnel in usage and installation of the Victaulic system if required. Handle product claims in cooperation with Victaulic Corporate Engineering department. Provide assistance to finance personnel in collecting receivables on customers. Co-ordinate with other sales colleagues in Egypt. Qualifications & Experience Mechanical engineering degree. Technical knowledge acquired through experience (minimum 5 years). Ability to lead a business process within mechanical building services. Familiarity with the piping and valves business or show the ability to quickly acquire the necessary knowledge and skills. A minimum 5 years’ experience working in commercial sector with strong business relationships with contractors, MEP and consultants. Strong background in HVAC and mechanical systems. Independent problem-solving abilities and out of the box thinking. Willing to travel as required Has strong communication skills and professional appearance. Arabic speaker, fluent in English. Show more

بلاتو (Plato) بتبني برامج لإدارة المطاعم مدعومة بالذكاء الاصطناعي. بندور على مندوب مبيعات خارجية يقدر يوصل لأصحاب المطاعم، يعرض المنتج ويقفل تعاقدات جديدة في القاهرة والجيزة. المهام: • بناء قائمة عملاء محتملين من زيارات المطاعم والمكالمات والترشيحات والعلاقات المهنية. • فهم احتياجات كل مطعم، تقديم عرض واضح للبرنامج والرد على الاعتراضات. • المتابعة المستمرة والتفاوض في حدود الشروط المتفق عليها وإتمام البيع بنفسك. • تسجيل المتابعات بدقة على CRM وتسليم العملاء الجدد لفريق التهيئة والتدريب. • مشاركة ملاحظات العملاء مع المؤسس وفريق المنتج. المتطلبات: • تقدر تشرح إيه اللي بعته بنفسك، وصلت للعملاء إزاي وإيه الصفقات اللي قفلتها. • خبرة مبيعات برامج المطاعم أو POS أو المدفوعات أو مستلزمات المطاعم أو مبيعات B2B الميدانية مفيدة. • استعداد لزيارات يومية للمطاعم في القاهرة والجيزة، وتعلم منتج برمجي وتحمل مسؤولية قائمة عملائك ومتابعتها. • خبرة إدارة فريق مش مطلوبة. الوظيفة بدوام كامل وميدانية في القاهرة والجيزة. للتقديم: ابعت السيرة الذاتية وجهز مثال لصفقة جبتها وقفلتها بنفسك، أهدافك ونتائجك الشخصية في البيع، ومدى تفرغك للعمل الميداني. الأرقام التقريبية مقبولة، من غير مشاركة أي معلومات سرية عن العملاء. المرشحون المناسبون هيكون لهم مكالمة قصيرة وتجربة محاكاة بيع لصاحب مطعم.