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Key Account Manager - Telecom

Atheel CX

On-site
LocationQesm El Maadi, Cairo, Egypt
Job TypeFull-time
Work ModeOn-site
SalaryNot specified
Posted

JOBLYIN SUMMARY

Job Overview

This position is offered by Atheel CX, in Qesm El Maadi, Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.

COMPANY PROFILE

About the Company

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

Atheel CX is a job website that connects professionals with employment opportunities across various industries. The platform focuses on providing a streamlined and efficient experience for both job seekers and employers. While specific details about the company's industry, size, or locations are not provided, the presence of roles such as 'English teamleader' suggests an emphasis on language-related services or international business operations. Atheel CX likely supports candidates in finding positions that align with their skills and career goals, while offering employers access to a qualified talent pool. The website aims to simplify the recruitment process by facilitating clear communication and matching opportunities with suitable candidates. Without additional information, the exact scope of Atheel CX's services remains inferred based on its listed job titles and general function as a job platform.

ORIGINAL JOB DESCRIPTION

About the Job

Job Title: Key Account Manager – Client Success Company: Atheel Customer Experience (Atheel CX) Department: Client Success Location: Cairo, Egypt (On-site / Egypt Branches) Employment Type: Full-Time Reports To: Supporting Functions Director Seniority Level: Mid-Senior Level Industry: Outsourcing / Offshoring, Customer Experience (CX), BPO About Atheel CX Established in 2016, Atheel Customer Experience is a leading business process outsourcing provider operating across Cairo, Egypt, and the Gulf region. We deliver comprehensive CX and outsourcing solutions across 25+ industries through multilingual support in over 15 languages, specializing in Customer Experience Management, HRO, ITO, marketing, and business consultation. Job Overview We are looking for an experienced and strategic Key Account Manager to join our Client Success team. In this role, you will own and develop relationships with Atheel CX’s most vital strategic client accounts, ensuring consistent service value, strong stakeholder alignment, proactive retention, and sustainable account growth. Key Responsibilities Relationship & Account Ownership: Serve as the primary relationship owner for assigned key and strategic accounts, cultivating long-term partnerships with C-level and senior client stakeholders. Performance & Delivery Monitoring: Track service delivery, client satisfaction, key milestones, and SLA/contractual commitments across all active accounts. Strategic Reviews & Reporting: Lead regular account reviews, QBRs, and executive presentations; prepare strategic pipeline, health, and performance reports. Escalation & Issue Resolution: Manage high-priority client concerns and complex escalations through effective cross-functional collaboration and rapid problem-solving. Growth & Retention Planning: Formulate strategic account plans focused on churn prevention, value expansion, upsell/cross-sell opportunities, and commercial partnership development. Cross-Functional Alignment: Partner closely with Operations, Project Management, Quality, Training, and Finance to ensure operational execution matches client expectations. Risk Mitigation: Proactively identify contractual, operational, or relationship risks, implementing mitigation actions and updating the Supporting Functions Director on strategic items. Qualifications & Requirements Education: Bachelor’s degree in Business Administration, Management, Marketing, or a related field. Experience: 5–7 years of solid experience in Key Account Management, Client Success, Relationship Management, or Business Development managing high-value, strategic client portfolios. Industry Background: Strong preference for candidates with direct background in BPO, Outsourcing, Contact Centers, or Customer Experience (CX) services. Skills: Exceptional stakeholder management, negotiation, and executive communication skills. Demonstrated track record in account retention, account growth, and commercial awareness. High competency in escalation handling and cross-departmental coordination. Fluency in English (written and verbal) is required. Advanced proficiency in Microsoft Office (Excel, PowerPoint) and executive reporting. How to Apply 📩 Send your updated CV directly via WhatsApp to 01501969794 or apply through LinkedIn. Show more

CAREER PROFILE

Role Overview

AIThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.

A Key Account Manager in Telecom manages relationships with major clients to ensure satisfaction and growth. The role involves coordinating services, addressing concerns, and driving long-term business objectives.

REQUIREMENTS

Required Skills

Excel

JOB SOURCE

Original Job Listing

This job was found through LinkedIn. You can review the original listing before applying.

View Original Listing ↗

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