Call Center Agent (Remote)

Company Description EgyProperty is a real estate platform dedicated to providing a safe and trusted community for individuals and families to buy, sell, or rent property with confidence. The company focuses on simplifying real estate transactions and offering clear, reliable information to support informed decisions. By prioritizing transparency and customer support, EgyProperty aims to make property dealings secure and straightforward. With a strong presence in key districts, the company positions itself as a preferred choice for real estate services in the area. Role Description The Resale Fresh & Experience Agent (District 5) is a full-time, on-site role based in New Cairo. The agent will manage property resale listings, guide clients through buying and selling processes, and provide up-to-date market information for District 5 properties. Daily tasks include meeting clients, conducting property viewings, collecting and verifying property details, and maintaining accurate records of listings and client interactions. The role involves negotiating offers, coordinating with internal teams, and ensuring a professional, supportive experience for all clients. The agent is expected to build a strong network in the area, respond promptly to inquiries, and represent EgyProperty’s values and standards. Qualifications Strong client-facing skills, including clear communication, active listening, and professional customer service. Sales and negotiation capabilities, with the ability to manage offers, close deals, and meet performance targets. Knowledge of real estate practices, property valuation basics, and local market trends, especially within New Cairo and District 5. Organizational and time management skills to handle multiple listings, schedules, and documentation accurately. Comfort with using digital tools and CRM systems for listing management, client tracking, and reporting. Ability to work on-site, conduct property visits, and maintain a professional appearance during client meetings. Prior experience in real estate or sales is an advantage, but motivated fresh graduates are encouraged to apply. Relevant education in business, marketing, real estate, or a related field is beneficial. Show more

Description This position is only available to candidates who hold a valid PWD ID Card issued by the Ministry of Health. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with Sellers & Vendors who offer their catalogue of products on Amazons’ global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between Amazon and its Selling Partners. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Vendors & Sellers’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses. The SPS Associate is an advocate for the perfect Seller interaction. By serving as the first resolution point for Sellers & Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for our Selling Partners. As a subject matter expert in several platforms and specialties, SPS Associates will educate Sellers & Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role. Key job responsibilities Supporting Amazon’s Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat) Managing high volumes of inbound and outbound calls, emails and chats in a timely manner Identifying customers’ needs, clarify information, research every issue and providing solutions Exemplifying Amazon’s Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact. Building sustainable relationships and engaging customers by going the extra mile Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc. Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc. Documenting all Selling Partner interactions and information according to standard operating procedures Ability to troubleshoot and provide product guidance and support to all Amazon’s Sellers and Vendors Attend training sessions, and learn product details and key selling points of products and technologies. SPS participates in several initiatives to increase Seller listings and updates of catalogues in advance of peaks. Any other duties and special projects as directed by management in keeping with the employees skills and experience Multilingual support: fluency in Arabic and English communication is essential Ability to work shifts and open to weekends to accommodate Amazon´s opening hours, 7 days a week” To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period. Basic Qualifications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Bachelor's degree, or 4+ years of equivalent experience Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint) Can demonstrate proficiency in Microsoft Excel or equivalent spreadsheet tools Language – Fluent Arabic and English is essential. Military exemption\ completion\ 3 years postpone. 2 years’ experience within a customer service environment in Multinational call center. Preferred Qualifications Experience escalating issues and anticipating and making hard trade-offs between business and customer need Experience with communication, presentation, and negotiation Experience with serving Customers from a work from home environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. null Company - Souq.com for E-Commerce LLC Job ID: A10574478 Show more

- Investigate complaints thoroughly , gather relevant information and analyze - Provide timely and accurate responses to customer inquiries and complaints. - Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers - To develop and maintain optimum level of service quality with external and internal customers by ensuring complaints resolution in reasonable TAT as per SLAs - To perform in-depth investigation and true RCA (root-cause analysis) to get to the bottom of problems impacting customers - To maintain courteous, proactive and resolution-oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints - To visibly improve customer satisfaction scores and related survey results through complaint resolution - Document all customer interactions, complaints, and resolutions accurately and comprehensively in the complaint management system (CRM)Ensure that customer interactions comply with regulatory requirements, confidentiality standards, and bank policies - Coordinate and maintain a strong follow-up with internal departments, including Operations, Business, Compliance, and Risk, Technology and legal teams, to investigate and resolve complaints effectively. - Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis. - Contribute towards team building and create positive energy to boost team’s productivity. Operating Environment, Framework and Boundaries, Working Relationships- Strict compliance to compliance, established work instructions, service standards and call handling procedures - Cordial interaction with support units, customers, RBG, Ops on telephone and in person. - Report suspicious transactions, system lapses to the supervisor / department manager. Problem Solving - Ensure effective coordination with RBG and facilitate departments to correctly comprehend, act in a timely manner towards problem resolution - Complete knowledge of products, policies, procedure and back office processes is vital to structure seamless solution and appropriate, prompt & accurate response. Decision Making Authority & Responsibility - Provide the highest level of Customer Service in response to complaints and ensure excellent Customer Experience. - Manage customer expectation through result oriented proactive actions and correct understanding of escalation hierarchy for swift resolutions. - CRM maintenance at all times with correct capturing of records & comments - Continuously update and manage knowledge database - Timely escalations to supervisor to avoid and control reputational damage for Mashreq - Maintain a professional image of MB throughout his/her interactions, written & oral, with customers –internal & external - Authority to recommend financial waivers / reversals for customers justified by the investigation conducted for the respective customer complaint. - Level 1 Authority as per Delegation Matrix for financial reversals, to recommend process reviews, system changes and modifications across all related functions to improve customer satisfactions. Knowledge, Skills and Experience - Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication - Understanding of complete Retail Banking, SME ,Neo products, processes and systems - Previous experience in customer service, complaints handling is advantageous - Excellent analytical skills to enable resolution of complex problems. - Working knowledge of banking operating systems, Microsoft Word and Excel - Excellent inter-personal and communication skills (English written and oral) – Arabic will be added advantage - Ability to work independently as well as collaboratively in a team environment. - Demonstrated professionalism, patience, and diplomacy in handling customer interactions. - 1 – 2 years customer service experience in banking - Graduate Show more

Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and effective support to enhance customer satisfaction and loyalty. • Troubleshoot and resolve queries efficiently over chat. • Ensure timely follow-up on unresolved chat issues. • Migrate the customers to digital channels • Clarify and explain procedures and products over the telephone. • Identify sales opportunities during chat interactions to meet financial targets. • Collaborate with internal teams for seamless support handoffs and feedback loops. Knowledge, Skills and Experience • University graduate (preferably with some background in finance, banking, or mathematics). • 1–3 years of experience in customer support or chat support roles. • Strong customer focus with empathy and patience. • Computer literacy and quick typing skills are essential. • Proficiency in English and Urdu/Hindi (verbal and written). • Strong communication and interpersonal skills. • Ability to multitask and manage time effectively in a fast-paced chat environment. Show more