JOB OPPORTUNITY
Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE
Mashreq
JOBPLATFORM SUMMARY
Job Overview
This position is offered by Mashreq, in Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
ORIGINAL JOB DESCRIPTION
About the Job
Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and effective support to enhance customer satisfaction and loyalty. • Troubleshoot and resolve queries efficiently over chat. • Ensure timely follow-up on unresolved chat issues. • Migrate the customers to digital channels • Clarify and explain procedures and products over the telephone. • Identify sales opportunities during chat interactions to meet financial targets. • Collaborate with internal teams for seamless support handoffs and feedback loops. Knowledge, Skills and Experience • University graduate (preferably with some background in finance, banking, or mathematics). • 1–3 years of experience in customer support or chat support roles. • Strong customer focus with empathy and patience. • Computer literacy and quick typing skills are essential. • Proficiency in English and Urdu/Hindi (verbal and written). • Strong communication and interpersonal skills. • Ability to multitask and manage time effectively in a fast-paced chat environment. Show more
JOB SOURCE
Original Job Listing
This job was found throughLinkedIn. You can review the original listing before applying.