This position is offered by SM Technical Support Services, in Qesm El Maadi, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
SM Technical Support Services is a company that offers technical support solutions to businesses seeking reliable assistance with their operational needs. While specific industry details are not provided, the recruitment of a Sales Specialist suggests the organization may be involved in selling or promoting technical services to clients. The role implies a focus on client engagement and business development, indicating potential involvement in sales processes, customer relationship management, and market expansion. As a job website, SM Technical Support Services likely connects professionals with opportunities in technical support and related fields. The company's emphasis on hiring for sales roles highlights its commitment to growth and service delivery. Without additional information, the exact scope of services or industry focus remains inferred based on available job titles.
ORIGINAL JOB DESCRIPTION
About the Job
Handling End to End order cycle follow ups, solving issues and meet customer needs through all stages.
Follow up with active & inactive customer in order to get a new PO’s with different “SKU’s” to achieve sales target.
Manage customer graphic requests by make sample analysis or got an art work and sending sample matched SM customer request before manufacturing.
Provide estimated time of arrival “ETA” information for all orders to SM customers based on availability of “RM” or alternative material client acceptance, Production schedule, Delivery note, invoices status & any related factors.
Handling & resolving any client issues in order to provide unique customer experience.
Track customer account balances for credit limits and terms to avoid shipping and billing delays.
Manage and follow up and deliver pending/undelivered finished goods stock.
Coordinate with customers and dispatch team to determine appropriate delivery time if delivery is immediately, ensure delivery time is within 24 hours from shipping request.
Daily, weekly, and monthly verification of collections status, and periodic follow up with clients to meet collections target .
Track & ensure customers balance confirmation, with timely follow-up, securing required approvals, and maintaining accurate account reconciliation while strengthening client relationships.
Providing clients with an exceptional level of service relating to all SM products and services
Achieving customer satisfaction in accordance with international standards.
Assisting customers in understanding all company products portfolio while identifying solutions to fit their needs to generate more revenue “One stop shop”.
Analysis & Reports: 5% 20) weekly, monthly quarterly report of sales achieved comparison to sales and periodic notification to meet sales .
Weekly Summary of all quotation sent VS converted into purchase orders.
Monthly achievements and challenges with action & result in daily operation.
Prepare monthly reports to be shared with the customers comparing the monthly allocation percentage compared to the actual order quantity monthly.
Weekly pending leads, Samples, PO’s, JO’s Report.
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Sales Specialist focuses on driving sales through customer engagement and relationship management.
ROLE DETAILS
Key Responsibilities
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Identify and pursue potential clients or partners to expand market reach
Negotiate terms and conditions of contracts with various stakeholders
Maintain and grow relationships with existing accounts and clients
Provide regular sales reports and updates on performance metrics
ROLE DETAILS
Common Skills
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Communication
Negotiation
Relationship management
Customer service
Sales strategy
Time management
Problem-solving
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
أولًا: المهام الإدارية والخدمية 1. تقديم المشروبات الساخنة والباردة للموظفين والزوار. 2. تجهيز قاعات الاجتماعات قبل الاجتماعات وبعد انتهائها. 3. الحفاظ على نظافة وترتيب المطبخ ومناطق تقديم المشروبات. 4. متابعة مخزون الشاي والسكر والقهوة والأدوات المستخدمة وإبلاغ المسؤول عند قرب نفادها. 5. تنفيذ المهام الخدمية اليومية المطلوبة من المسؤول المباشر. ثانيًا: بيع المنتجات البسيطة 1. بيع المنتجات الغذائية البسيطة للموظفين، مثل الشيبسي والبسكويت والكيك والمياه والعصائر. 2. ترتيب المنتجات وعرضها بطريقة منظمة وجذابة. 3. متابعة الكميات المتاحة من المنتجات وإبلاغ المسؤول عند الحاجة إلى إعادة التوريد. 4. تحصيل قيمة المبيعات وتسجيلها بدقة وفقًا للنظام المتبع. 5. الحفاظ على نظافة وترتيب مكان عرض المنتجات. 6. التأكد من صلاحية المنتجات وسلامة تخزينها. 7. إجراء جرد دوري للمنتجات ومطابقة الكميات المباعة والمتبقية مع السجلات. 8. الالتزام بالأسعار المحددة وعدم إجراء أي تغييرات دون موافقة المسؤول.
شروط الالتحاق: - مؤهل متوسط فيما فوق. - خبرة من 0-3 سنوات في مجال البيع يفضل في مبيعات الأدوية (صيدليات) السن حتي 30 سنة او حتي 33 بخبرة. مميزات : - مرتب ثابت + عمولات. - بدلات شهرية للأنتقالات. - تأمين صحي و اجتماعي و تأمين علي الحياة. - تدرج وظيفي.
Location: New Cairo, Cairo, EgyptType: Full-timePosted:
Company Description
Fathy Ibrahim is a family-owned luxury accessories and jewelry retailer with more than 90 years in the market. The brand is known for its curated selection of high-end goods, offering customers a refined shopping experience for special gifts and personal purchases. As a long-standing business, Fathy Ibrahim combines tradition with modern retail practices to serve a diverse clientele. Team members join a heritage-focused environment that values quality, trust, and personalized service.
Role Description
The Shop Manager – CFC (Kiosk) is a full-time, on-site role based in New Cairo, responsible for overseeing daily kiosk operations and ensuring a premium customer experience. This role manages staff scheduling, supervises sales activities, and monitors inventory levels to maintain product availability and visual merchandising standards. The manager handles customer inquiries and escalations, supports sales targets, and ensures adherence to company policies and procedures. Day-to-day tasks include coordinating kiosk operations, guiding team members, preparing basic reports on sales and performance, and maintaining a clean, secure, and welcoming environment.
Qualifications
Candidates should possess strong Customer Service and Customer Experience skills to provide personalized, high-quality support to all visitors.
Candidates should possess effective Communication skills to interact clearly with customers, team members, and management.
Candidates should possess Store Management and Operations Management skills to oversee daily kiosk activities and ensure smooth, efficient operations.
Previous experience in retail or luxury goods, ideally in a supervisory role.
Ability to lead, motivate, and develop a small team in a fast-paced environment.
Strong organizational and problem-solving abilities, with attention to detail.
Comfort with basic sales reporting and use of point-of-sale systems.
Availability to work full-time, including weekends and peak retail periods as needed.
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