JOBLYIN SUMMARY
Job Overview
This position is offered by ETISAL International Group, in Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in delivering customized, high-value outsourcing solutions that help partners focus on their core business and better serve their own customers. With a strong emphasis on quality, cultural understanding, and industry best practices, ETISAL International designs services tailored to each client’s unique needs. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing management and operational standards. ETISAL International values human capital and invests in advanced technologies to consistently exceed client expectations.
Role Description This is a full-time, on-site role based in Cairo, Egypt for English Speakers at B1+ level, focusing on emails and outbound calls. The team member will handle outbound customer calls to provide information, support, and follow-up on services, campaigns, or inquiries. Daily activities include drafting and responding to professional emails, documenting interactions accurately, and updating customer records in internal systems. The role involves following communication scripts where needed, adhering to company guidelines, and meeting performance targets such as call quality, response time, and customer satisfaction. The individual will collaborate with supervisors and colleagues, participate in training, and contribute to a positive, service-oriented work environment.
Qualifications
Strong English communication skills (B1+ or higher), with clear speaking, active listening, and professional email writing abilities.
Customer service orientation, including patience, problem-solving skills, and the ability to handle objections and complaints calmly.
Basic computer literacy and ability to work with CRM or call center software, email platforms, and data entry tools.
Time management and organizational skills, with the capacity to manage call volumes, follow schedules, and meet performance targets.
Ability to work on-site in Cairo, Egypt, as part of a shift-based environment, while maintaining reliability and punctuality.
Previous experience in call centers, BPO, or customer-facing roles is an advantage but not mandatory.
High school diploma or equivalent; post-secondary education in business, communication, or related fields is a plus.
Willingness to learn, participate in ongoing training, and adapt to new processes, systems, and client requirements.
Show more
CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.This role involves handling outbound communication tasks such as making calls and sending emails to engage with clients. The position requires basic English language skills at a B1+ level to effectively convey information and respond to inquiries.
