Customer Service Representative – English Account | Teleperformance | Up to EGP 18,000

Job Summary We are looking for motivated and enthusiastic Call Center Agents to join our team at The Address Investments and work on an exclusive real estate project. The ideal candidates should have excellent communication skills, a professional attitude, and the ability to engage with potential clients and generate qualified leads. Key Responsibilities Handle inbound and outbound calls with potential customers. Contact prospective clients and introduce the exclusive real estate project. Understand customers’ needs and provide accurate project information. Qualify leads and arrange appointments for the sales team. Follow up with potential clients to maintain engagement. Update customer information and call activities on the CRM system. Achieve assigned daily and monthly call center targets. Maintain a professional and customer-focused approach in every interaction. Job Requirements Previous experience in call center or telesales is preferred. Fresh graduates are welcome to apply. Excellent verbal communication and persuasion skills. Good command of Arabic; English is an advantage. Ability to work under pressure and meet targets. Presentable, proactive, and customer-oriented. What We Offer Competitive salary. Opportunity to work on an exclusive real estate project. Professional working environment. Training and development opportunities. Career growth within the real estate industry. Show more

📍 Location: Beverly Hills, Sheikh Zayed, Giza 🏢 Work Model: Hybrid About the Role VOO is looking for enthusiastic and customer-focused individuals to join our team as Customer Support Agents (English Chat Account). In this role, you will communicate with customers through live chat, providing professional support and ensuring a smooth customer experience. This is a great opportunity for fresh graduates and students looking to develop their communication and customer service skills in a dynamic work environment. Key Responsibilities · Respond to customer inquiries via live chat · Provide accurate and timely solutions to customer concerns · Maintain a professional and customer-focused approach · Ensure high levels of customer satisfaction · Escalate complex issues when necessary Working Schedule · Morning Shift: 7:00 AM – 3:00 PM · Middle Shift: 3:00 PM – 11:00 PM · Night Shift: 11:00 PM – 7:00 AM · Rotational shifts Training Period: · First 3 months on-site · Morning shift (7:00 AM – 3:00 PM) · Friday & Saturday off during training Note: Some night shifts are remote (Work From Home). Compensation & Benefits · Basic Salary: 7,500 EGP · Transportation Allowance: 2,000 EGP · Medical Insurance · Social Insurance · 2 Days Off Weekly Requirements · Graduates and Final Year Students are welcome to apply ( No attendance needed ) · Excellent English communication skills (Written & Spoken) · Residents of Giza or nearby areas preferred · Flexibility to work rotational shifts · Strong communication and problem-solving skills Ready to Apply? ·

We are looking for a Pricing Expert to drive end-to-end commercial strategy for CX opportunities. You will transform complex RFP/RFI requirements into competitive, profitable cost models. This role requires deep operational understanding of BPO environments and hands-on leverage of AI tools to accelerate document parsing and bid development. Key Responsibilities Pricing & Cost Modeling: Build bottom-up financial models (FTEs, productivity, shrinkage, ramp, support ratios) and structure optimal commercial terms (hourly, transaction-based, outcome-based). Run location-mix scenarios to protect group margin targets. RFP/RFI & Bid Support: Translate client SLAs, volumes, and coverage needs into pricing assumptions. Leverage AI tools (Claude, ChatGPT, Copilot) to analyze multilingual bid docs and collaborate with Sales, Solutions, and Operations on proposal delivery. Governance & Operational Alignment: Validate operational assumptions (AHT, occupancy, training) and cost all operational layers. Maintain benchmarks, refine pricing templates, and build approval materials for executive sign-off and live negotiations. Qualifications Experience: 2+ years in pricing, solutioning, or commercial finance within the CX/BPO sector. Technical Skills: Advanced Excel financial modeling and active use of AI tools for document analysis. Operational Knowledge: Deep understanding of customer support cost drivers (WFM, QA, Training, Leadership). Key Attributes: Fluent English, highly autonomous, detail-oriented, and comfortable delivering under tight deadline pressure. Show more

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in delivering customized, high-value outsourcing solutions that help partners focus on their core business and better serve their own customers. With a strong emphasis on quality, cultural understanding, and industry best practices, ETISAL International designs services tailored to each client’s unique needs. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing management and operational standards. ETISAL International values human capital and invests in advanced technologies to consistently exceed client expectations. Role Description This is a full-time, on-site role based in Cairo, Egypt for English Speakers at B1+ level, focusing on emails and outbound calls. The team member will handle outbound customer calls to provide information, support, and follow-up on services, campaigns, or inquiries. Daily activities include drafting and responding to professional emails, documenting interactions accurately, and updating customer records in internal systems. The role involves following communication scripts where needed, adhering to company guidelines, and meeting performance targets such as call quality, response time, and customer satisfaction. The individual will collaborate with supervisors and colleagues, participate in training, and contribute to a positive, service-oriented work environment. Qualifications Strong English communication skills (B1+ or higher), with clear speaking, active listening, and professional email writing abilities. Customer service orientation, including patience, problem-solving skills, and the ability to handle objections and complaints calmly. Basic computer literacy and ability to work with CRM or call center software, email platforms, and data entry tools. Time management and organizational skills, with the capacity to manage call volumes, follow schedules, and meet performance targets. Ability to work on-site in Cairo, Egypt, as part of a shift-based environment, while maintaining reliability and punctuality. Previous experience in call centers, BPO, or customer-facing roles is an advantage but not mandatory. High school diploma or equivalent; post-secondary education in business, communication, or related fields is a plus. Willingness to learn, participate in ongoing training, and adapt to new processes, systems, and client requirements. Show more