JOB OPPORTUNITY
Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq
JOBLYIN SUMMARY
Job Overview
This position is offered by Mashreq, in Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
Mashreq appears to be involved in retail and direct banking services, likely operating in the financial sector with a focus on customer experience and distribution.
ORIGINAL JOB DESCRIPTION
About the Job
- Interact with customers over the phone to understand their banking needs. - Provide excellent customer service to achieve customer loyalty. - Resolve problems over the telephone on the spot. - Convert sales opportunities to meet financial targets. - Clarify and explain procedures and products over the telephone. - Capture and report customer feedback towards continual product development. - Operates in a Call Centre environment where the interface with customers is over the telephone. - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. - Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary. Show more
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.