Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq appears to be involved in retail and direct banking services, likely operating in the financial sector with a focus on customer experience and distribution.

- Interact with customers over the phone to understand their banking needs. - Provide excellent customer service to achieve customer loyalty. - Resolve problems over the telephone on the spot. - Convert sales opportunities to meet financial targets. - Clarify and explain procedures and products over the telephone. - Capture and report customer feedback towards continual product development. - Operates in a Call Centre environment where the interface with customers is over the telephone. - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center. - Mostly related to explaining procedures or providing information regarding retail banking products. Also involves root cause analysis and reversals of charges and fees when necessary. Show more