Technology & IT Jobs

Job Overview: Delivering professional, accurate, and timely customer support via inbound and outbound calls. The role serves as the first point of contact for customers seeking assistance with products, services, application status, or issue resolution and ensures high levels of customer satisfaction through efficient call handling, proper documentation, and strict adherence to service standards, scripts, and regulatory compliance. Responsibilities: Answer inbound customer calls and respond to inquiries related to loan products, application status, repayment schedules, and account details. Make outbound calls for follow-ups, feedback collection, or customer engagement campaigns, following pre-defined scripts and call flows. Accurately document customer interactions in CRM or ticketing systems, capturing key details such as the nature of the inquiry, resolution provided, and any required follow-up actions. Provide clear and concise product information, verify customer identity per FRA/CBE compliance guidelines, and escalate any suspicious or complex issues. Resolve basic complaints and issues at first contact, escalating unresolved or sensitive cases to the Team Lead. Monitor call handling time and adhere to shift schedules and call center performance KPIs. Participate in training sessions and team briefings to stay updated on product changes, campaign messaging, and process improvements. Ensure that all customer interactions meet internal quality standards and comply with regulatory and data protection requirements. Support special outbound campaigns such as cross-selling, retention calls, or feedback surveys. Requirements: Bachelor’s degree in business, Communication, or relevant discipline Experience From 2 to 4 years’ experience preferred in Brokerage Operations. Experience in financial services, telecom, or fast-paced service industries preferred. Demonstrated ability to manage large teams and high-volume customer interaction environments CRM systems (Salesforce, Microsoft Dynamics, or similar) Call routing and telephony systems (Genesys, Avaya, etc.) Workforce Management Tools (Verint, NICE) Quality monitoring platforms Microsoft Office Suite and reporting tools (Power BI, Excel) Contact handling SOPs (inbound, outbound, chat, email) Complaint escalation and resolution procedures Regulatory communication guidelines (FRA, CBE) Show more

Responsibilities Deploy and maintain secure cloud infrastructure primarily on GCP (Google Cloud Platform) and AWS, ensuring seamless integration between services. Manage and optimize GKE (Google Kubernetes Engine) clusters for high-availability AI applications and microservices. Infrastructure as Code: Build and enforce Terraform strategies to provision and manage infrastructure, ensuring environments are reproducible and version-controlled. CI/CD & Software Verification: Design and implement advanced CI/CD workflows using GitHub Actions, moving beyond simple deployments to create intelligent automation. Build robust verification pipelines that include automated testing, linting, security scanning, and quality gates before production release. Streamline the release process for backend and frontend applications, ensuring "one-click" reliability. Oversee the deployment, maintenance, and backup strategies for databases. Implement comprehensive monitoring and logging solutions (Prometheus, Grafana, Cloud Ops, Cloud Monitoring) to ensure system health, performance, and rapid incident response. Implement security best practices (IAM, VPC configuration, encryption) to protect sensitive AI data and intellectual property. Qualifications Education & Experience B.Sc. or M.Sc. in Computer Science, Computer Engineering, or a related technical field. 5+ years of relevant experience in DevOps, Cloud Engineering, or Site Reliability Engineering (SRE). Proven experience acting as a Senior or Lead engineer, guiding architectural decisions. Technical Requirements Advanced hands-on experience with GCP (specifically GKE, VPC, IAM) and a working knowledge of AWS. Proven ability to design and implement robust, scalable, and secure cloud architectures. Mastery of Docker and Kubernetes administration. Strong proficiency in Terraform. Expert knowledge of GitHub Actions for building, test, build, and deploy pipelines. Experience managing PostgreSQL and ClickHouse databases. Deep understanding of Linux System Administration. Experience with AI/ML lifecycle tools (e.g., Kubeflow, MLflow, Vertex AI). Strong proficiency in Python and Bash scripting. Familiarity with DevSecOps tools and practices. Bonus: Official GCP Certifications (e.g., Professional Cloud Architect, Professional Cloud DevOps Engineer) and Kubernetes Certifications (e.g., CKA, CKAD, CKS) are highly preferred. Bonus: Knowledge of Javascript/Node.js is a strong plus. Soft Skills & Mindset Ability to design long-term solutions rather than quick fixes. Excellent ability to explain complex cloud concepts to Data Scientists and business stakeholders. Comfortable working in a fast-paced environment with evolving requirements. Fluent English is a must. Show more

We are looking for a senior external React Developer who can design and deliver modern, accessible and production-ready web applications, establish sound front-end engineering practices and coach other developers. Role and engagement model Act as the senior React engineering specialist within a cross-functional Customer Platforms team Own front-end solution components from technical design through implementation, testing, deployment and stabilization Provide practical guidance on architecture, code quality, reusable patterns and integration with Microsoft cloud services Key Responsibilities Design and build responsive React applications and reusable component libraries using TypeScript Apply modern React patterns including functional components, hooks, state management and modular architecture Integrate front ends with REST APIs and Microsoft services using secure authentication and authorization patterns Implement automated unit, component and end-to-end tests and support quality gates in CI/CD pipelines Optimize applications for accessibility, browser compatibility, performance, observability and maintainability Conduct code reviews, identify technical debt and guide sustainable remediation Collaborate with UX, architects, backend developers and business stakeholders Create concise technical documentation and transfer knowledge to internal developers Requirements Mandatory experience 7+ years of software development experience with substantial recent delivery experience in React and TypeScript Proven ownership of production React applications and scalable front-end architecture Strong knowledge of component design, state management, API integration and asynchronous programming Hands-on experience with automated testing frameworks and front-end build tooling Experience with Git, pull requests, code reviews, Azure DevOps and CI/CD pipelines Strong understanding of accessibility, responsive design, performance and secure web development Professional English and the ability to explain technical decisions clearly Preferred Experience Experience with Microsoft Entra ID, Azure App Service, Azure Functions or API Management Experience integrating React applications with Dataverse, Dynamics 365 or Power Platform solutions Experience with design systems, UI libraries and application telemetry Experience with Software Test Show more

Data & Business Intelligence DRS-DATA-001 Data Engineer Cairo, EgyptFull TimeHybrid3-5 Years Apply Now → About The Role Delta Retail Solution is looking for a Data Engineer to build reliable data pipelines and integration solutions connecting ERP, retail, POS and enterprise systems with analytics platforms. Responsibilities Design and develop scalable data pipelines. Extract, transform and load data from multiple business systems. Integrate ERP, POS and external data sources. Develop and maintain ETL and ELT processes. Work with SQL Server, MySQL and cloud data platforms. Design staging and analytical data structures. Build data models for reporting and business intelligence. Develop API-based data integrations. Monitor data pipelines and resolve data-quality issues. Optimize database queries and data-processing performance. Implement data validation and reconciliation processes. Support Power BI and analytics teams with trusted datasets. Document data flows, mappings and integration processes. Work with Dynamics 365 and enterprise application teams. Requirements 3+ years of Data Engineering or Data Integration experience. Strong SQL skills. Experience designing ETL or ELT pipelines. Experience with relational databases. Good understanding of data modeling. Experience working with APIs and JSON data. Knowledge of data quality and validation techniques. Good programming or scripting skills. Strong troubleshooting and analytical skills. Good English communication skills. Nice to Have Experience with Microsoft Azure data services. Experience with Microsoft Fabric. Knowledge of Azure Data Factory. Experience with Microsoft Dynamics 365 F&O OData and Data Entities. Experience with Power BI data models. Python knowledge. Knowledge of Data Lake architecture. Experience with retail, ERP or POS data. Knowledge of SAP integration is an advantage. Position Overview DepartmentData & Business Intelligence LocationCairo, Egypt TypeFull Time Work ModeHybrid Closing Date2026-11-05 Apply for this Position Show more

Senior Software Engineer Location: Cairo 📍 Seniority: Senior 💻 🚀 About SAQAYA SAQAYA is a fast-growing, global tech company with operations in the UK, Spain, and Egypt. We specialize in connecting top-tier engineering talent with world-class UK clients, delivering state-of-the-art solutions in the shipping and data analytics industry. We're building an AI-native product engineering business focused on strong engineering, innovation, and technical excellence. 💻 About the Role We are looking for an experienced Senior Software Engineer to join our engineering team and contribute to the development, enhancement, and evolution of high-quality software applications. You will work primarily with Python, Java, MySQL, and AWS, contributing to the design and delivery of scalable applications while helping establish strong engineering standards across the team. This is a hands-on role with an important focus on technical excellence, problem solving, mentoring, and continuous improvement. 🛠️ Key Responsibilities Design, develop, maintain, and enhance software applications using primarily Python and Java. Build and support scalable, high-performance applications running on AWS. Participate in the design and architecture of new software solutions. Write effective unit tests and ensure high-quality, maintainable code. Participate actively in code reviews, promoting strong engineering and coding standards. Troubleshoot and resolve complex software issues, taking full ownership of problems through to resolution. Apply best practices around security, performance, scalability, and software quality. Work with relational and cloud-based data technologies including MySQL, DynamoDB, and Redshift. Collaborate with other engineers and stakeholders within an Agile development environment. Contribute to CI/CD, TDD, pair programming, and other modern engineering practices. Mentor and coach other engineers, supporting their technical growth and development. Share knowledge and contribute to continuous improvement across the engineering organisation. Help identify and introduce new technologies, tools, and approaches that improve engineering productivity. Champion the use of AI-powered development tools across the Software Development Lifecycle. 🎯 Requirements 5+ years of professional software development experience in a commercial environment. Strong hands-on experience with Python and MySQL. Commercial experience developing and deploying applications on AWS, including IaaS and PaaS services. Strong understanding of Object-Oriented Programming and software engineering principles. Experience building high-performance and enterprise-scale applications. Strong experience writing unit tests and working with testing frameworks. Experience with CI/CD, TDD, Agile engineering practices, and modern development workflows. Strong problem-solving skills and the ability to take ownership of complex technical challenges. Good understanding of secure coding principles and application security. Experience working within Agile/Scrum environments. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Experience mentoring, coaching, or supporting the development of other engineers. Hands-on experience with AI-powered development tools such as GitHub Copilot or similar solutions. Professional working proficiency in English. ⭐ Desirable Experience with Java, NoSQL, JavaScript, TypeScript, Go, or other programming languages. Experience with big data or data products. Exposure to microservices architectures. Experience with application containerisation / Docker. Experience with ML or machine learning technologies. AWS certification or relevant cloud experience. 🌱 What We’re Looking For We're looking for a strong senior engineer who combines technical depth with a collaborative mindset. Someone who takes ownership, enjoys solving challenging problems, cares deeply about software quality, and is keen to help other engineers grow. You should be curious about new technologies, comfortable challenging existing approaches, and excited about using AI to improve the way software is designed, developed, tested, and delivered. 🌟 Why Join SAQAYA? We're building more than another software services company. We're building an AI-native product engineering business with global ambitions, combining strong engineering capabilities, an international customer base, and an ambitious growth strategy. If you're looking for an opportunity to build scalable software, work with modern technologies, mentor others, and help shape how engineering is done, we'd love to hear from you. 🚀 Apply now and let's talk. Show more

Senior Frontend Developer, Cairo, Egypt Connect to your career at Deloitte Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity This role is for a skilled and adaptable Frontend developer to join a fast-paced development effort to re-architect and modernize digital platforms. As a core member of our development team, you will design, develop, and modify custom software solutions that solve problems, improve business operations, and manage the complexity inherent in technology change. Design, develop and modify frontend systems and custom components using a modern dev stack. Develop software solutions by analysing system performance standards, confer with users or system engineers; analyse systems flow, data usage, and work processes; and investigate problem areas. Integrate existing software into new or modified systems. Develop and execute test procedures for software components. Analyse user requirements to derive technical software design and performance requirements. Connect To Your Skills And Professional Experience Extensive experience in designing and building responsive user Interface (UI) applications using React, Angular, HTML5, AJAX, CSS & JavaScript, Bootstrap, jQuery. Experience working with XML/JSON Experience using GitLab source code management. Experience working with Agile Development Methodology Experience deploying software/database using CI / CD pipeline leveraging tools such as Jenkins, GitLab, etc Demonstrate high organizational skills and a methodical approach to problem solving. Demonstrate the ability to think creatively and innovatively with a ‘can do’ attitude. Demonstrate strong communication including spanning technical and business language barriers and be able to run feature kick-off sessions and apply story mapping techniques. Demonstrable experience in using tools (JIRA / confluence / Excel) to manage designs, prototypes, and user stories. Required Bachelor’s degree required. 3 - 7 years of experience in Front-End development (using React or Angular) Connect to your service line - Consulting Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. Connect to your Industry “What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”  Dan, Technology and Transformation Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Show more