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We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups. We are seeking a Customer Service Representative to support a fast-growing US company with customer inquiries, order and account issues, and day-to-day service operations. This role suits friendly, organized professionals who take pride in solving problems and want a long-term remote role with a US business. Salary: Top-of-market salary paid in USD Location: Remote Type: Full-time Key Responsibilities Respond to customer inquiries via email, live chat, and phone with clear, friendly, and accurate answers Resolve issues related to orders, billing, accounts, refunds, and returns Escalate complex cases to the right team with complete, well-documented notes Keep tickets organized, updated, and resolved within response-time targets Follow up with customers to make sure issues are fully closed and they're satisfied Flag recurring problems and share customer feedback to help improve products and processes Candidate Profile Fluent in English, both written and spoken 2+ years of customer service or customer support experience, ideally with US customers Experience with support platforms such as Zendesk, Gorgias, Freshdesk, or Intercom Calm, patient, and professional, including with frustrated customers Strong written communication, with attention to tone and detail Organized and reliable, able to handle a high volume of tickets E-commerce or SaaS support experience is a strong plus Why This Role Earn in USD while working remotely Work directly with a fast-growing US company Be the voice of the brand for its customers Long-term role with room to grow as the company scales Show more

Description Amazon is a deeply data-driven organization with an unwavering obsession for metrics and continuous improvement. As a Data Analyst, you will play a pivotal role in transforming complex datasets from multiple sources into meaningful, actionable reports that drive business outcomes. You will uncover root-cause insights, identify trends, and deliver data-driven recommendations that directly influence decision-making. Working in close partnership with Learning & Development teams, you will provide analytical expertise to support strategic initiatives, measure program effectiveness, and enable the business to operate with greater precision and impact. Key job responsibilities Develop and maintain data collection processes and data management systems Design and execute SQL queries to compile, transform, and generate reports Create visualizations — charts, graphs, and dashboards (Tableau, QuickSight) — to support business decision-making and dive-deep activities Build automation solutions using Python to streamline recurring analyses Prepare and publish reports for business reviews (WBR, QBR, project updates) Partner with leadership to interpret data trends and provide actionable recommendations Conduct in-depth research into defect trends to identify root causes and improvement opportunities Perform data collection, entry, and mining as needed to support operational goals Translate complex analyses into clear, digestible standard reports Support Learning team projects with analytical expertise and data-driven insights Basic Qualifications Experience with written and verbal communication and presentation Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Experience in data analysis and reporting Preferred Qualifications Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Souq.com for E-Commerce LLC - G32 Job ID: A10531620 Show more

Valleysoft is an Egypt-based IT services provider delivering enterprise technology, cloud, data, and platform solutions for clients around the world. Working across a global client landscape, the team helps organizations build and strengthen the systems that support secure, scalable, and reliable operations. This role is an opportunity to join that work at the center of identity and access management, contributing to solutions that support security, governance, and operational efficiency across complex enterprise environments. As the IT Senior System Security Engineer (Senior IAM Engineer - One Identity Manager), you will play a key role in shaping and advancing identity and access management capabilities across connected business and technology environments. This position is suited to someone who enjoys solving complex integration challenges, improving identity processes, and partnering with technical and business stakeholders to deliver secure, dependable IAM outcomes. Responsibilities Design, implement, maintain, support, and optimize IAM solutions using One Identity Manager Manage identity lifecycle processes including onboarding, role changes, offboarding, provisioning, de-provisioning, and reconciliation Integrate One Identity Manager with enterprise applications, infrastructure platforms, and cloud services using REST APIs, SOAP web services, database connectors, LDAP, Active Directory, Microsoft Entra ID, SCIM, and file-based interfaces Design, configure, and support synchronization projects to ensure accurate identity and access data across connected systems Analyze application onboarding requirements and develop data mappings, transformation rules, workflows, automated provisioning processes, and custom integrations to meet business and security requirements Collaborate with application owners, infrastructure teams, HR, and security stakeholders to onboard applications into the IAM ecosystem and implement RBAC, access governance, approval workflows, attestation, and certification processes Requirements Bachelor's degree in Computer Science, Information Technology, Information Security, or a closely related field 5+ years of IAM engineering experience with One Identity Manager, including hands-on work across identity lifecycle processes such as onboarding, role changes, offboarding, provisioning, de-provisioning, reconciliation, and synchronization Hands-on experience with application onboarding in One Identity Manager, including gathering onboarding and integration requirements, developing data mapping and transformation rules, configuring workflows and automation, and coordinating testing, implementation, and issue resolution Strong hands-on experience integrating One Identity Manager using REST APIs, SOAP web services, database connectors, and file-based interfaces, along with Active Directory, LDAP, Microsoft Entra ID, and integrations with HR systems, SAP, and enterprise or custom applications Proven experience with custom development and scripting for One Identity Manager automation, custom integrations, transformation rules, troubleshooting connector behavior, and resolving provisioning, synchronization, and integration issues with infrastructure and security teams Hands-on experience implementing role-based access control, approval workflows, attestation, and access certification processes in One Identity Manager, and coordinating access roles and approval workflows with business and security stakeholders Experience working with HR on joiner, mover, and leaver processes Able to work on-site Hands-on experience with SCIM integrations is a plus Working knowledge of SQL, PowerShell, VB.NET, JSON, and XML for One Identity Manager customization and integration work is a bonus Benefits Private Health Insurance Training & Development Show more

نبحث عن مهندس ميكانيكا صيانة ذو خبرة قوية للانضمام إلى فريق العمل، ويتولى مسؤولية الإشراف على أنشطة الصيانة الميكانيكية بالمصنع، وضمان جاهزية وكفاءة المعدات وخطوط الإنتاج وتقليل الأعطال والتوقفات غير المخططة. ويُفضل أن يكون لديه خبرة سابقة في مصانع الراتنجات أو الصناعات الكيميائية أو البتروكيماويات أو الصناعات التحويلية. المسؤوليات الرئيسية * الإشراف على جميع أعمال الصيانة الميكانيكية الوقائية والتصحيحية والتنبؤية داخل المصنع. * وضع وتنفيذ خطط وبرامج الصيانة الدورية للمعدات وخطوط الإنتاج. * متابعة وتشخيص الأعطال الميكانيكية واتخاذ الإجراءات اللازمة لإصلاحها في أسرع وقت. * الإشراف على صيانة المعدات الدوارة مثل الطلمبات، الجيربوكسات، الخلاطات، الـAgitators والضواغط وغيرها. * الإشراف على صيانة المعدات الثابتة مثل الـReactors، Tanks، Heat Exchangers، خطوط المواسير، والصمامات. * متابعة الحالة الفنية للمفاعلات وخطوط الإنتاج وأنظمة الخلط والنقل والمعدات المرتبطة بعملية التصنيع. * إعداد ومتابعة خطط الـShutdown والـTurnaround وأعمال الصيانة الكبرى. * تحليل الأعطال المتكررة وإجراء Root Cause Analysis (RCA) ووضع الإجراءات التصحيحية والوقائية المناسبة. * تحديد احتياجات الصيانة من العمالة وقطع الغيار والمستلزمات الفنية. * التنسيق المستمر مع إدارات الإنتاج والكهرباء والأجهزة والـHSE والمشتريات والمخازن. * الإشراف على المقاولين وشركات الصيانة الخارجية والتأكد من جودة الأعمال المنفذة. * مراجعة الرسومات والمخططات الميكانيكية وP&IDs والكتيبات الفنية للمعدات. * متابعة تكاليف الصيانة والعمل على الاستخدام الأمثل لقطع الغيار والموارد. * التأكد من تنفيذ أعمال الصيانة طبقًا لمعايير السلامة والجودة وإجراءات الشركة. * إعداد تقارير دورية عن الأعطال، أوقات التوقف، أعمال الصيانة، وكفاءة المعدات. * قيادة وتوجيه فريق الصيانة الميكانيكية وتوزيع المهام ومتابعة الأداء. * العمل على رفع اعتمادية المعدات وتقليل الأعطال وتحسين كفاءة التشغيل. المؤهلات والخبرات المطلوبة * بكالوريوس هندسة ميكانيكية. * خبرة عملية لا تقل عن 10 سنوات ويفضل 15 سنة أو أكثر في مجال الصيانة الميكانيكية بالمصانع. * خبرة قوية في صيانة المعدات الميكانيكية الصناعية. * يُفضل بشدة الخبرة في مصانع الراتنجات أو الصناعات الكيميائية أو البتروكيماويات أو الصناعات التحويلية. * خبرة قوية في التعامل مع المعدات الدوارة والثابتة. * خبرة في إعداد وتنفيذ خطط الصيانة الوقائية والتنبؤية والتصحيحية. * خبرة فعلية في تشخيص الأعطال وحل المشكلات الفنية. * خبرة في أعمال الـShutdown والـTurnaround والصيانة الكبرى. * يفضل وجود خبرة سابقة في قيادة وإدارة فرق الصيانة. * القدرة على قراءة وفهم الرسومات الميكانيكية وP&IDs والمخططات الفنية. * مهارات قوية في القيادة والتخطيط واتخاذ القرار. * القدرة على العمل تحت ضغط ومتابعة الأعطال الطارئة عند الحاجة. * إجادة اللغة الإنجليزية تعد ميزة إضافية. * الخبرة في استخدام أنظمة CMMS / Maintenance Management Systems تعد ميزة إضافية. يفضل في المتقدم خبرة سابقة داخل مصنع يعتمد على Reactors, Agitators, Pumps, Gearboxes, Tanks, Heat Exchangers, Piping Systems

Forward Deployed Full-Stack Engineer Venora is hiring its first full-time engineer to build and deploy software for real businesses. Venora is a software company that builds web and mobile systems for businesses. Our first client is an accounting and advisory office in Egypt, with additional client projects to follow. This is a forward-deployed engineering role. You will work directly with the founder and clients to understand business workflows, turn them into software, build the system, and deploy it into production. You will work in person with the founder at our office in Obour City. What you will do Build and maintain web applications for business clients, starting with an accounting-office management system. Work directly with the founder and clients to understand workflows, requirements and business rules. Turn business requirements into reliable, maintainable software. Build interfaces using React and TypeScript with PostgreSQL/Supabase. Design and integrate APIs and third-party services. Implement authentication, permissions, access control and secure data handling. Deploy applications and manage production environments. Troubleshoot production issues and take ownership of fixes. Write automated tests, especially for financial calculations and business-critical logic. Build Arabic/English interfaces, including proper RTL support. Document systems and decisions so another engineer can understand and maintain the code. Help estimate features, break projects into phases and deliver them with the founder. Work on additional web, mobile and automation projects as Venora grows. What we’re looking for 2+ years of experience building and shipping web applications. Strong React + TypeScript skills. Solid SQL/PostgreSQL knowledge. Experience designing and consuming APIs. Understanding of authentication, authorization, permissions and basic web security. Experience deploying applications to production and troubleshooting them. Strong attention to correctness, especially when handling money and business-critical data. Understanding of automated testing and good software engineering practices. Comfortable using AI coding tools to increase productivity while reviewing and validating their output. Able to work independently and take ownership of a feature from requirements through deployment. Comfortable communicating with non-technical clients and translating business problems into technical solutions. Working Arabic and English, written and spoken. Available for on-site work in Obour City, 5 days per week. Nice to have Flutter or React Native. Arabic/RTL application experience. PDF generation and reporting. Accounting, ERP or business-management software experience. Experience with automation/integration platforms such as n8n. Experience with cloud hosting, CI/CD or Docker. Experience working directly with clients or in consulting/product environments. What we offer Full-time position. Competitive salary based on experience. Direct responsibility for real production systems. Close collaboration with the founder. Opportunity to shape the engineering practices and technology stack of a growing software company. Exposure to different industries and real business problems rather than working on only one internal product. How to apply Apply through this LinkedIn post and send: Your CV. Links to two projects you have actually built or shipped — GitHub, live demos or both. Three sentences describing a system you built and a difficult problem you solved. Your expected salary. Show more