Client Acquisition Specialist – BPO Services

Virtual Egysupport is a job website seeking professionals for roles such as Client Acquisition Specialist – BPO Services. The platform aims to connect skilled candidates with relevant employment opportunities in the business process outsourcing sector. While specific details about the company’s operations, size, or industry focus beyond recruitment are not provided, the presence of roles related to client acquisition suggests an emphasis on expanding service delivery and customer engagement within the BPO space. Virtual Egysupport likely operates as a digital platform facilitating job matching and career development for individuals in the outsourcing industry. The website may provide resources and tools to support candidates in their job search while helping employers find qualified talent.

Company Description Virtual EgySupport (VES) is a BPO and customer operations company based in Cairo, Egypt, providing professional outsourcing solutions to businesses seeking reliable and scalable customer support and back-office operations. Our services include inbound and outbound customer support, email and live chat support, back-office operations, lead management, and customized contact center solutions. VES focuses on delivering high-quality service through trained teams, structured quality monitoring, performance reporting, CRM integration, and efficient operational management. We work with businesses looking to outsource or expand their customer operations while maintaining strong service quality, flexibility, and cost efficiency. Role Description Virtual EgySupport is seeking a Client Acquisition Specialist – BPO Services to join our team on a full-time, on-site basis in Cairo. The primary objective of this role is acquiring new B2B clients and generating new business opportunities for VES, particularly companies looking to outsource customer support, contact center, back-office, or related business processes. The specialist will be responsible for identifying decision-makers, approaching prospective clients, understanding their outsourcing requirements, presenting VES solutions, arranging business meetings, and supporting negotiations through to contract closure. Key Responsibilities Research and identify companies that could benefit from BPO and outsourcing services. Identify and connect with key decision-makers, including founders, executives, operations managers, customer experience leaders, and outsourcing managers. Generate qualified B2B leads through LinkedIn, email outreach, calls, networking, referrals, and other relevant channels. Conduct outbound prospecting and initiate conversations with potential clients. Understand each prospect's operational challenges and outsourcing requirements. Present VES services and develop solutions aligned with the client's requirements. Schedule and conduct discovery calls and business meetings with qualified prospects. Prepare proposals, quotations, presentations, and service offers in coordination with management. Negotiate commercial terms and support the sales process through contract closure. Maintain an organized pipeline of prospects, opportunities, meetings, proposals, and closed deals. Maintain accurate activity and opportunity records within the CRM. Follow up consistently with prospective clients throughout the acquisition cycle. Coordinate with operations and finance teams to ensure proposed solutions, staffing requirements, and pricing are commercially and operationally feasible. Ensure a professional handover of newly acquired clients to the operations team. Develop long-term relationships that can generate repeat business, account expansion, and referrals. Monitor market trends and identify new industries and opportunities for VES services. Qualifications Proven experience in Business Development, B2B Sales, Client Acquisition, or Lead Generation. Strong ability to prospect, approach, and communicate with business decision-makers. Excellent verbal and written English communication skills. Strong negotiation, presentation, and relationship-building skills. Comfortable conducting cold outreach through calls, email, LinkedIn, and other B2B channels. Ability to manage the full acquisition cycle from prospecting through meetings, proposals, negotiation, and closing. Experience with CRM systems and lead-tracking tools. Target-driven mindset with the ability to work independently and maintain a consistent sales pipeline. Experience in BPO, outsourcing, contact centers, customer experience, or related services is highly preferred. Existing B2B relationships or a professional network that can generate outsourcing opportunities is a strong advantage. Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. Ability to work full-time on-site in Cairo, Egypt. Key Performance Indicators (KPIs) Performance will primarily be measured based on: Qualified B2B opportunities generated. Meetings booked with relevant decision-makers. Proposals submitted. New clients acquired. Contracts successfully closed. Revenue generated from acquired accounts. Quality and consistency of the sales pipeline. Show more

This role involves identifying and engaging potential clients to expand business opportunities. The specialist focuses on building relationships and promoting services to meet client needs.