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About Trufla Trufla builds the digital infrastructure that Canadian P&C insurance brokerages run on: quoting, client portals, mobile apps, marketing automation, and the data products behind them. Our customers are brokers dealing with legacy systems, manual workflows, and too many hours in the day spent on work software that should have handled itself. We're a product company, not an agency — what we ship goes straight into the hands of brokers and their clients. Work Smarter, Not Harder: we mean it internally too, and that's a large part of what this role is about. About The Role We're hiring a Senior Software Developer who is strong on the fundamentals and already working the way the industry is heading. The job is still the job: design, build, and run production web software in Node.js and React. But how that work gets done has changed. Our engineers write specifications that agents implement, build the harnesses and evaluation loops those agents run inside, and spend proportionally more of their time on design, review, and verification than on typing out implementations. If you've been doing this genuinely, not just with autocomplete turned on, we want to talk. If you've been skeptical of it and have sharp, specific reasons, we want to talk to you too. What You'll Do Design and ship features end to end across our Node.js services and React front ends, from data model to deployed and monitored. Write specifications precise enough to be executed, covering clear contracts, acceptance criteria, edge cases, and failure modes. Treat those specs as the durable artifact, not a throwaway ticket description. Build and tune the loops: agent harnesses, tool definitions, context strategies, automated verification gates, and evals that tell you whether a change is actually correct before a human ever reads it. Review generated and human-written code with the same rigour, and know where the difference matters. Own production. Instrument what you ship, respond when it misbehaves, and fix the cause rather than the symptom. Raise the floor for the team through patterns, internal tooling, and documented practice that make the next person faster. Work directly with product and with the brokers who use what we build. Context is not filtered through three layers here. What We're Looking For Required 5+ years building and maintaining production software, with real ownership of what you shipped. Deep Node.js and modern JavaScript/TypeScript. You understand the runtime, not just the framework. Strong React, including state management, performance, and component design that survives contact with a growing codebase. Solid grounding in the boring essentials: relational data modelling, HTTP and API design, testing, CI/CD, Git. Working fluency in AI-assisted development as a discipline: spec-driven workflows, agentic development lifecycle practices, and the judgment to know when the loop is producing good work and when it's confidently wrong. Clear written communication. In a spec-driven team this is a core engineering skill, not a soft one. Comfortable collaborating with a distributed team across Canadian and Egyptian time zones. Nice to Have (any one of these is a plus, none are dealbreakers) Cloud and container experience (AWS or GCP, Kubernetes, Terraform). Observability tooling: structured logging, metrics, tracing. Mobile or cross-platform experience (React Native, Swift, Kotlin). Experience building internal developer tooling or frameworks. Insurance, fintech, or another regulated domain. How We Work Small teams, direct ownership, short path from idea to production. Specs and design docs over ad-hoc tickets. Automated verification before human review. We'd rather catch it in the loop. Tooling budget and time set aside to improve how we build, not just what we build. What We Offer Competitive salary Medical insurance, social insurance, and other benefits Hybrid attendance policy Access to the AI tooling you need to do this job properly A team that treats "how we build" as a real engineering problem How to Apply Upload Your Resume, And Complete The Assessment Below https://assessment.trufla.com Trufla is an equal opportunity employer. We welcome applications from all qualified candidates and provide accommodation on request throughout the hiring process. Show more

Medical Customer Service Specialist – Voice Job Summary As a Medical Customer Service Specialist, you will be responsible for assisting members and customers with inquiries related to healthcare services, insurance coverage, benefits, claims, providers, and medical-related processes. You will provide professional and empathetic support while ensuring accurate information, data confidentiality, and compliance with applicable healthcare and client policies. This role requires strong communication skills, attention to detail, problem-solving abilities, and the ability to handle sensitive customer information in a fast-paced customer service environment. Key Responsibilities Handle inbound customer calls and provide accurate and professional support regarding healthcare services, insurance benefits, claims, coverage, and provider networks. Assist customers with inquiries related to eligibility, benefits, referrals, pre-authorizations, and claims status. Resolve customer issues related to billing, payments, coverage, and healthcare services. Protect and handle sensitive customer and medical information in accordance with HIPAA requirements and applicable data privacy policies. Demonstrate empathy and professionalism when handling sensitive or complex medical-related customer concerns. Collaborate with internal teams and relevant departments to resolve complex customer inquiries and ensure timely resolution. Document customer interactions, inquiries, and resolutions accurately in CRM and other relevant systems. Meet and maintain key performance metrics, including Customer Satisfaction (CSAT), Quality, Average Handling Time (AHT), First Call Resolution (FCR), and Attendance. Maintain a strong understanding of healthcare processes, client policies, procedures, and service updates. Adapt to changes in healthcare policies, procedures, and client requirements. Maintain professionalism and confidentiality at all times when dealing with sensitive customer information. Job Qualifications Education: Minimum: High School Diploma or equivalent. Bachelor's degree in any discipline is preferred. Experience: Minimum 1 year of customer service experience, preferably within a call center/BPO environment. Previous experience in healthcare, medical insurance, health insurance, or a related field is highly preferred. Required Skills C1 English verbal and written communication skills. Strong listening and interpersonal skills. Excellent customer service and problem-solving abilities. Ability to communicate complex information in a clear and simple manner. Strong attention to detail and accuracy. Ability to remain calm, professional, and empathetic when handling difficult or sensitive situations. Ability to handle high-volume inbound calls while maintaining service quality. Good computer skills and ability to navigate multiple systems simultaneously. Familiarity with CRM and customer support platforms is preferred. Strong ability to follow procedures, policies, and compliance requirements. Ability to work effectively in a fast-paced BPO environment. Flexibility to work rotational shifts, weekends, and public holidays when required. Preferred Healthcare Knowledge Candidates with knowledge or experience in any of the following areas will be highly preferred: Medical Insurance Health Insurance Healthcare Benefits Claims Processing Provider Networks Referrals Pre-Authorization Eligibility & Coverage Medical Terminology Healthcare Customer Service 1+ year Customer Service/BPO experience + B2/C1 English + strong communication/problem-solving skills What We Offer: Competitive Salary Package Private Medical Insurance Social Insurance Paid Annual Leave & Public Holidays Transportation Support Performance-Based Incentives Paid Training & Development Career Growth Opportunities Employee Recognition Programs Opportunity to be part of a newly launched medical BPO operation in Egypt Show more

Job Summary The DevOps Engineer at CEQUENS is instrumental in bridging the gap between development, operations, and IT through continuous development, integration, and deployment practices. This role involves implementing automation tools, managing CI/CD pipelines, and ensuring high availability and performance of the applications. The DevOps Engineer collaborates closely with software developers, system operators, and other IT staff to oversee code releases and deployments. The right candidate will be based in Egypt but you will be able to work remotely in Egypt. Main Areas of Responsibility: Continuous Integration and Deployment Develop, maintain, and improve the CI/CD pipeline to automate build, test, and deployment processes Implement and manage tools that integrate, automate, and enhance the development and deployment processes System Management and Monitoring Monitor, troubleshoot, and optimize performance of the IT infrastructure Ensure system reliability and availability through proactive infrastructure management and scaling strategies Automation and Scripting Automate repetitive tasks through scripting and other automation tools to improve efficiency and reduce the risk of human error Develop automation scripts to manage configurations, backups, and system monitoring Collaboration and Support Work closely with development teams to integrate new deployment processes and strategies for improving server and application performance Provide technical guidance and support to other team members, helping resolve complex technical issues Security and Compliance Implement security measures throughout the infrastructure and development lifecycle to protect sensitive data and systems Ensure compliance with security regulations and company policies Requirements Education Bachelor's degree in Computer Science, Information Technology, or a related field Experience 2-5 years of experience as a DevOps Engineer or similar role in a software engineering or IT operations environment Experience with tools such as Git, Docker, Kubernetes, Ansible, Terraform, and other cloud-native technologies Skills Proficiency in scripting languages like Python, and Bash Strong knowledge of Linux/Unix administration Experience with cloud services AWS and managing serverless architectures Strong analytical and troubleshooting skills, with a systematic approach to problem-solving Effective communication skills, capable of collaborating with multi-disciplinary teams Show more

Main Job Duties and Responsibilities: Plan Construction Operations: Plan all construction operations and schedule intermediate phases to ensure deadlines are met Budget Preparation: Prepare and submit construction project budget estimates Contract Management: Follow up on contracts and ensure targets are achieved Progress Monitoring and Reporting: Prepare progress reports and issue progress schedules to the Project Manager (PM) Site Supervision: Supervise and manage day-to-day construction site activities, ensuring adherence to project plans and schedules Construction Execution: Implement construction methodologies, work programs, and resource allocations to meet project objectives Coordination: Coordinate with Project Managers, Engineers, and subcontractors to ensure effective execution of works Performance Monitoring: Monitor site progress, productivity, and performance against project milestones Quality Assurance: Ensure compliance with design specifications, quality standards, and building codes Health, Safety & Environment (HSE): Enforce HSE regulations across all construction activities Technical Review: Review and approve method statements, shop drawings, and work permits related to construction works Resource and Logistics Management: Manage site logistics, manpower distribution, and material utilization Risk Management: Identify potential risks and delays and propose solutions to keep the project on track Inspection and Quality Control: Conduct site inspections and quality checks, ensuring corrective actions are implemented when required Stakeholder Communication: Maintain strong communication between site teams, consultants, and project management Documentation and Handover Support: Support the preparation of progress reports, project documentation, and handover requirements Job Requirements Educational Background and Previous Experience bachelor’s Degree in Civil Engineering Minimum of 10 years of relevant professional experience in the construction industry. At least 5 years of experience in a managerial or leadership role. Knowledge and Functional Skills Strong management and leadership skills. Proven project management capability. Sound business and commercial acumen. Extensive technical knowledge and construction experience. Analytical mindset with strong problem-solving ability. Excellent communication and presentation skills. Effective time management and organizational skills. High attention to detail and accuracy. Exceptional interpersonal and relationship-building skills. Excellent written and verbal communication skills. Show more

Employer Overview: A leading global organization in the insurance and financial services sector, offering a wide range of protection, health, savings, and investment solutions. The company is committed to innovation, customer-focused services, employee development, and sustainable growth, helping individuals and businesses manage risks and secure their future. Job Summary: The Direct Sales Consultant is responsible for promoting and selling insurance products to individual and corporate clients. The role focuses on identifying client needs, offering suitable insurance solutions, and achieving sales targets while maintaining strong client relationships Key Responsibilities: Promote and sell insurance products such as Life and Medical insurance to individuals and corporate clients. Identify and approach potential clients through cold calling, referrals, networking, and lead generation activities. Assess client needs and recommend appropriate insurance solutions. Negotiate terms and close sales deals to meet or exceed assigned targets. Maintain accurate client records and ensure regular follow-up on renewals and endorsement Coordinate with internal teams (underwriting, operations, customer service) to ensure smooth policy issuances. Ensure compliance with insurance regulations and internal company procedures. Handle client inquiries and support claims follow-up when required. Build and maintain long-term client relationships to enhance retention and cross-selling opportunities. Attend a paid training program (1.5 months) conducted in Cairo prior to full role activation. Minimum Requirements: Bachelor’s degree in a related field (Universities only) Very good command of English (mandatory) Pharmacy background is a plus. Entry-level or fresh graduate candidates are welcome. Strong communication and persuasion skills. Target-driven with a strong sales mindset. Customer-oriented and relationship-focused. Professional, confident, and self-motivated. Strong sales skills (mandatory) Good working knowledge of Microsoft Office. Presentable and professional appearance. Ability to work in the field and meet clients when required. Willingness to attend a 1.5-month paid training program in Cairo (no accommodation provided for Alexandria-based candidates. Show more

We are looking for our next generation of Outdoor Direct Sales Teams. What You'll Do: • Build Connections: Engage with clients, understand their needs, and match them with our insurance and financial solutions • Drive Sales Performance: Contribute to business growth by achieving individual sales targets • Generate leads through networking, referrals, and prospecting activities • Build and maintain strong relationships with new and existing customers • Deliver an exceptional customer experience and foster long-term client loyalty What We're Looking For: • Strong communication, negotiation, and sales skills. • Customer and results driven mindset with a passion for building relationships. • Ability to thrive in a fast-paced, target-driven environment. • Bachelor's degree in Business Administration or a related field. Why Join Us? • Be part of a global, reputable brand. • Attractive earning potential and performance-based incentives. • Continuous learning, training, and career growth opportunities. • A culture built on Care, Integrity, Collaboration, and Innovation. Regions: Cairo, Alex, Tanta, Mansoura, Portsaid, Assuit, Menia, Sohag & Luxor. Show more