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Job Purpose The Sr Customer Service Agent delivers high-standard customer service across stations by providing ticketing support, travel guidance, and frontline assistance to passengers. In addition to performing all duties of a Customer Service Agent, the Senior Customer Service Agent manages escalated service situations, supports Ticket Vending Machine (TVM) operations, oversees cash and ticketing accuracy, and coordinates station-level customer service activities during their shift. The role ensures compliance with safety, service, and operational procedures while contributing to an efficient, safe, and customer-focused metro environment. Responsibilities/Duties Profil de candidat recherché : Customer Interaction & Service Delivery Excellence Maintain a positive, empathetic, and professional attitude during all customer interactions. Respond promptly and effectively to customer inquiries and requests. Handle and resolve customer complaints in a courteous and professional manner. Provide travel guidance, product information, and service support tailored to customer needs. Offer dedicated assistance to People of Determination (POD) and vulnerable passengers. Proactively welcome and guide passengers within stations to enhance their journey experience. Ensure overall customer satisfaction by delivering consistent, high-quality service. Ticketing & Transaction Management Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices. Manage ticket and subscription accounts and ensure proper handling of all assigned products. Perform accurate cash handling, including receiving payments, counting, sorting, and reporting discrepancies. Monitor cash availability throughout the shift and request replenishment as needed to ensure uninterrupted ticketing operations. Perform end-of-shift cash reconciliation, ensuring alignment between collected amounts, system records, and documentation, and report any variances immediately. Verify tickets, subscription cards, and cash stock at the beginning and end of each shift. Ensure correct use of ticket office equipment, tools, machines, and subscription devices. Use all equipment and tools responsibly, ensuring proper functionality and adherence to procedures. Ticket Vending Machine (TVM) Operations & Support Assist passengers in using Ticket Vending Machines and proactively promote their usage to reduce queueing. Conduct initial Ticket Vending Machine checks at the beginning and end of each shift to ensure service readiness. Perform basic troubleshooting, including: Ticket or wallet card shortages Ticket/bobbin roll replacement Clearing ticket jams Basic Ticket Vending Machine resets as per approved procedures Report technical failures or recurring issues for escalation to technical or station management teams. Support Ticket Vending Machine cash collection processes in line with company procedures. Document Ticket Vending Machine issues, interventions, and shortages accurately and promptly. Communicate Ticket Vending Machine downtime or reduced functionality to customers and supervisors. Queue & Crowd Management Organize and manage customer queues during peak hours and high-traffic periods. Support smooth and safe customer flow in front of sales points and station access routes. Intervene proactively to prevent congestion and ensure service continuity. Administrative & Record-Keeping Duties Process customer requests, applications, and service forms with accuracy and efficiency. Maintain detailed logs of customer interactions, transactions, complaints, and service issues. Communicate operational updates and pass-on notes to subsequent shifts. Report operational deficiencies, equipment failures, or emergencies to supervisors in a timely manner. Ensure compliance with attendance, uniform, and appearance standards. Internal Coordination & Operational Support Support the Station Master by operating the Station Master Office (SMO) for non-safety-critical administrative tasks when required, ensuring continuity of station operations. Process customer forms, requests, and transactions accurately. Maintain detailed records of customer interactions, transactions, comments, and complaints. Record and communicate relevant shift instructions to ensure smooth handovers. Report deficiencies, emergencies, or operational issues through the proper chain of command. Ensure fingerprint attendance matches actual attendance records in compliance with company policy. Adhere to and enforce company uniform and appearance standards. Additional Senior Customer Service Agent Responsibilities Address basic Ticket Vending Machine technical issues such as jams, shortages, and minor resets. Apply fines to passengers found in non-compliance with travel regulations. Allocate Customer Service Agents to operational positions (Ticket Office, Ticket Vending Machine, gates, concourse, etc.) to ensure fair workload distribution during the shift. Support escalated customer or operational issues requiring senior-level intervention. Serve as a point of support for newly hired Customer Service Agents to promote knowledge transfer. Safety Responsibilities Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role. Comply with the requirements of RDMC RQHSE Policy and Safety Management System. Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Minimum requirement: Diploma degree in a relevant discipline. Preferred: Bachelor’s degree in business administration or any related field. Knowledge Basic knowledge of customer service principles and practices. Fundamental understanding of ticketing systems, point-of-sale equipment, and Ticket Vending Machines. Awareness of station operations and customer movement patterns. Experience 3-5 years of experience in customer service, retail, hospitality, or a related frontline service role is preferred. Experience in cash handling, ticketing, or transport service roles is advantageous. DESIRED BEHAVIORS Calm Under Pressure: Remains composed and professional in stressful or critical situations. Team Collaboration: Works effectively with colleagues to deliver smooth station operations. Customer Orientation: Anticipates customer needs and delivers proactive, high-quality service. Communication Skills: Demonstrates clear verbal and written communication, especially in difficult situations. Attention to Detail: Ensures accuracy in transactions, records, and procedures. System-Oriented Thinking: Comfortable working with digital tools, ticketing systems, and operational devices. Problem Solving: Takes initiative to identify and resolve issues efficiently. Professional Conduct: Strictly adheres to rules, procedures, and company conduct standards. Flexibility: Willing to work shifts as scheduled on the roster. Cooperation: Builds positive relationships with internal and external stakeholders. Show more

About Instashop instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region. With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join Job Description About the role: As a Sr. Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback. Day-to-Day Responsibilities Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance Qualifications Bachelor's degree is a must. Customer service experience is a plus. What You Will Bring Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written Show more

Company Description The organization is an education-focused institution committed to providing accessible, high-quality English language instruction to learners in Qesm Rod El Farag. It aims to create an inclusive and supportive learning environment that encourages student engagement and academic growth. The institution values professional teaching practices, continuous improvement, and strong communication between educators, learners, and families. Team members are encouraged to contribute ideas, share best practices, and collaborate to enhance the overall learning experience for students. Role Description This is a full-time, on-site English Teacher role based in Qesm Rod El Farag. The English Teacher will plan and deliver engaging lessons that support students in developing reading, writing, listening, and speaking skills in English. Daily responsibilities include preparing lesson plans and teaching materials, leading classroom activities, assessing student progress, and providing feedback and support tailored to individual learning needs. The role also involves maintaining classroom discipline, communicating with parents or guardians when appropriate, and collaborating with colleagues to align teaching strategies and curricula. The teacher will participate in meetings, trainings, and school events as needed to support the broader educational mission of the institution. Qualifications Candidates should possess strong skills in English Teaching and Teaching, with the ability to instruct diverse learners effectively. Candidates should possess skills in Lesson Planning and Education, including designing structured, goal-oriented lessons aligned with curriculum standards. Candidates should possess excellent Communication skills to interact clearly and professionally with students, families, and colleagues. Relevant academic background in English, Education, or a related field; a teaching certification or diploma is beneficial. Experience teaching English in a classroom setting, preferably at school or language center level. Ability to create an inclusive, respectful classroom environment and manage groups of learners effectively. Strong organizational and time-management skills, with reliability and punctuality in fulfilling full-time on-site responsibilities. Willingness to engage in ongoing professional development and adapt teaching methods to support different learning styles. Show more

VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Role Description This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette Excellent communication and interpersonal skills Ability to multitask and handle challenging situations Experience in a customer service role is a plus Fluency in English ( B2+ - C1 ) Night and overnight shifts Location: Citystars Mall, Nasr city, Cairo Show more

We are looking for an experienced Sales Manager to lead and develop our sales function and drive business growth. Requirements Key Responsibilities: 1- Lead, coach, and develop the sales team. 2- Develop and execute sales plans to achieve business targets. 3-Monitor performance and ensure consistent results. 4- Identify growth opportunities and improve sales effectiveness. 5- Prepare regular sales forecasts and performance reports. Requirements: 1- 5+ years of sales experience, preferably in Pharmaceutical or Healthcare. 2- Proven experience in sales team management. 3- Strong leadership and commercial skills. 4- Excellent communication and negotiation skills. 5- Results-driven with strong analytical and problem-solving abilities. Benefits What We Offer: * Competitive salary and benefits. * Opportunities for professional growth and development. * A dynamic and collaborative work environment Show more

Job Purpose Ensure that there are no prohibited items with the customers or the employees by checking the bags on the entrances of LRT stations by X-ray machines. Apply a positive Safety culture within stations. Be mindful that Safety, Security and environment is everyone's responsibility, and as such ALL-staff members are accountable for reporting and intervening in Safety, Security and Environmental violations. Responsibilities/Duties Profil de candidat recherché : Security Screening & Monitoring Operate the X-ray machines at the entrances of LRT stations. Monitor and ensure the smooth passage of passengers through the screening equipment at station entrances. Alert the police, Station Master, and Control & Security Supervisor in the event of violations or suspicious items being detected. Record all violation incidents in the X-ray logbook for tracking and reporting purposes. Passenger Assistance & Customer Service Assist and guide passengers using the escalators, ensuring their safety and comfort. Interact with passengers in a polite, helpful, and professional manner. Compliance & Operational Support Adhere to Standard Operating Procedures (SOPs) during normal and emergency situations. Perform any additional duties related to the role as assigned by Control & Protection Supervisors. Safety Responsibilities Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role. Comply with the requirements of RDMC RQHSE Policy and Safety Management System. Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Diploma or Bachelor’s degree in any related field. Knowledge Basic understanding of public Security. Experience 0-3 Experience in Public Safety & Security is preferred. DESIRED BEHAVIORS Ability to pay attention to details. Ability to handle stress and critical situations. Ability to work as a part of a team. Ability to Work under pressure. Show more