Call Center Specialist Fluent in English

Company Description AMG - El Ghalban Group has been a trusted multi-brand automotive retailer in Egypt since the 1970s. The group is committed to being a comprehensive solutions provider for customers across all their automobile needs, from vehicle selection to after-sales support. AMG operates multiple showrooms strategically located in Cairo, El Mansoura, and Beheira, offering a wide range of brands and services. The company values long-term relationships, customer trust, and high-quality service in a dynamic and growing automotive market. Role Description The Customer Service Specialist is a full-time, on-site role based in Cairo, Egypt. This role focuses on responding to customer inquiries in person, over the phone, and through digital channels, ensuring timely and accurate information about vehicles, services, and showroom processes. The specialist will handle customer complaints and requests, coordinate with sales and service teams to resolve issues, and follow up to ensure customer satisfaction. Daily tasks include maintaining customer records, updating internal systems, supporting appointment scheduling and test drives, and providing a welcoming, professional experience at the showroom. The role also involves gathering customer feedback and contributing to continuous improvement of the customer experience. Qualifications Strong Customer Service and Customer Support skills, with the ability to manage inquiries and resolve issues effectively. Experience in enhancing Customer Satisfaction and Customer Experience, with a focus on building long-term customer relationships. Professional Phone Etiquette and clear communication skills in person and over the phone. Excellent interpersonal skills, active listening, and a customer-focused mindset. Ability to work on-site in a fast-paced showroom environment and collaborate with sales and service teams. Good organizational skills and attention to detail for maintaining accurate customer records. Proficiency in basic computer applications and CRM or customer management systems is an advantage. Previous experience in automotive or retail customer service is a plus. Fluency in Arabic and good command of English preferred. Show more

📢 Collection Officer (B2B & B2C) | Fresh Graduates Welcome Excellent English is must📍 Location: Maadi, CairoWe are hiring Collection Officers to join a leading international debt collection company.Job Responsibilities:Contact customers to follow up on outstanding payments. Clarify account status and agree on suitable repayment arrangements. Maintain accurate records of customer interactions and collection activities. Analyze overdue accounts, identify potential risks, and escalate complex cases when necessary. Handle customer inquiries professionally and coordinate with Finance and Customer Service teams. Requirements:Fresh graduates are welcome to apply! 🎓 0–2 years of experience in B2B & B2C debt collection. Excellent command of English (written and spoken). Excellent communication and negotiation skills. Excellent email writing skills. Strong Microsoft Office skills. Target-oriented, organized, and persistent. Residents of Maadi or nearby areas are preferred. Work Conditions & Benefits:📍 Work Location: Maadi ⏰ Working Hours: 8 hours per day 📅 Days Off: 2 days per week 🏥 Social & Medical Insurance Show more

🚨🔥 ALORICA IS HIRING! 🔥🚨 📍 Location: Sheikh Zayed 💻 Online Interviews | Multiple Accounts! 🎯 ✈️ Airline Accounts – Customer Service 🏨 Hotel Reservations – Inbound Sales 👗 Clothing Store Account– Customer Service & Back Office 🚗 Rides App – Customer Service ✅ Graduates & Dropouts 🎓 ✅ B2 English or Higher ✅ Must Be Flexible with Rotational Shifts 💰 Attractive Salary + Benefits 🎁 🚌 Transportation Provided 🚘 Door-to-door transportation after 10 PM for females 💵 Paid Training 📈 Career Growth 😍 Your next opportunity is waiting! 🚀❤️ 📩

People Experience Centre Manager – Egypt We are currently supporting a confidential search for a People Experience Centre Manager within a leading multinational organization with 45,000+ employees across multiple countries. This is a key management position within the organization’s Shared Services Center in Egypt, responsible for leading the Tier 1 People Experience / Contact Centre function and ensuring a high-quality, consistent employee experience across multiple service channels. The role will lead a team of 12 Contact Centre / People Advisors, overseeing high-volume employee interactions across voice, email, chat and digital channels, while driving service excellence, operational efficiency, self-service adoption and continuous improvement. Key Responsibilities Lead the day-to-day Tier 1 People Experience Centre / Contact Centre operations across multiple service channels. Manage high-volume employee interactions across voice, email, chat and digital channels. Drive high First Contact Resolution (FCR) and minimize unnecessary escalations to Tier 2. Monitor service levels, queue performance, response times, contact volumes and operational capacity. Lead workforce planning, forecasting, scheduling and resource optimization to meet employee demand. Drive productivity, schedule adherence and efficient utilization of the team. Establish and maintain strong quality assurance and service standards, including regular monitoring, coaching and calibration. Ensure advisors consistently follow SOPs, scripts, policies and knowledge articles. Promote effective use of knowledge management tools and drive employee self-service adoption. Monitor and improve employee experience through CSAT, NPS, CES and other service metrics. Manage employee complaints, escalations and service recovery activities. Drive adoption of self-service tools, automation, virtual / AI agents and digital solutions to improve service delivery. Identify opportunities to reduce contact volumes through automation, knowledge enhancement and process improvements. Partner with HR Operations, HR Technology and other People Services teams to continuously improve the employee experience. Lead, coach and develop a team of People / Contact Centre Advisors. Drive performance management, engagement, capability building and service excellence across the team. Ideal Profile 6–8+ years of experience in HR Operations, People Services, Contact Centre, Customer Experience or a related service delivery environment. Proven experience leading high-volume contact centre or shared services operations. Previous experience within a Shared Services Center / Global Business Services / HR Operations environment is highly preferred. Strong experience managing frontline teams and service delivery operations. Strong understanding of contact centre KPIs, including FCR, AHT, SLA, CSAT, NPS, abandonment rate and productivity. Experience with workforce management, forecasting, scheduling and capacity planning. Strong customer / employee experience mindset with a focus on service quality. Experience driving process improvement, automation and digital / AI adoption is highly preferred. Strong knowledge of case management, knowledge management and HR service delivery platforms. Experience with SAP SuccessFactors or other HRIS platforms is an advantage. Excellent stakeholder management and communication skills. Strong analytical, problem-solving and decision-making capabilities. Proven ability to coach, develop and motivate frontline teams. Location Cairo, Egypt Confidentiality: Due to the confidential nature of the search, further details about the organization and its People Services / Shared Services Center structure will be shared with shortlisted candidates. Show more