Guest Experience Expert (Delighted to Serve Agent)

Additional Information Job Number 26142979 Job Category Food and Beverage & Culinary Location 1189 Nile Corniche, Downtown, Cairo, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management 职位概述 入门级管理职位，专注于成功实现厨房日常目标。协助领导工作人员，同时亲自协助厨房的所有环节，包括食品制作、采购和厨房卫生。该职位有助于确保客人和员工的满意度，同时维持经营预算。 求职者个人资料 教育和经验要求 高中文凭或高中同等学历 (GED)；4 年厨房、餐饮或相关专业领域工作经验。 或者 在经认可的大学取得烹饪术、酒店和餐厅管理或相关专业的两年制学位；2 年厨房、餐饮或相关专业领域工作经验。 核心工作活动 确保满足烹饪标准和责任 维护食品处理和卫生标准。 在高峰时段履行烹饪和厨房相关员工的所有职责。 监督烹饪食品的制作和准备。 确保员工保持工作区域清洁卫生。 与餐厅和宴会部门合作，协调宴会/会议和膳食的服务及时间安排。 遵守防损政策和程序。 努力改善服务表现。 向员工传达需要关注的方面，并跟进以确保理解。 领导轮班，同时根据要求的规格亲自制作食品并执行请求。 定期准备和烹饪或为特殊客人或场合准备和烹饪各种类型的食品。 监督和协调备餐厨师和工作人员的活动。 检查生熟食品的质量，确保符合标准。 协助确定应如何呈现菜肴，并进行装饰性美食展示。 支持烹饪团队的活动 监督日常轮班运作。 确保所有员工拥有适当的用品、设备和制服。 监督人员编制，确保宾客服务、运营需求和财务目标均得以满足。 确保完成分配的职责。 参与员工绩效评估流程，并根据需要给予反馈。 处理员工问题和疑虑。 根据每个职位的工作描述，传达绩效预期。 参与持续的员工认可计划。 适时进行培训。 监督员工在满足绩效期望方面的进展。 维护烹饪目标 参加部门会议并不断传达关于部门目标的明确一致信息，以产生期望的绩效。 支持和协助为餐厅和宴会提供新菜谱、概念和促销活动。 提供卓越的客户服务 为客户关系树立积极的榜样。 处理客人的问题和投诉，并在必要时寻求主管协助。 授权员工在指导方针范围内提供卓越的客户服务。 其他责任 报告部门的设备故障。 根据预算采购适当的物资，并管理食品和物资库存。 出席和参加所有相关会议。 万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。 瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范，50 多家豪华酒店和度假酒店遍布全球各地繁华都市，缔造精妙优雅的住宿体验。自 20 世纪初约翰·雅各布·艾斯特四世在纽约率先开设瑞吉酒店以来，瑞吉便是雅致体验与定制服务的象征，亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航 ，发挥个人价值，追求 人生目标，融入 卓越国际团队，展现 真我风采。 Show more

Additional Information Job Number 26142968 Job Category Food and Beverage & Culinary Location 16 Saray El Gezira Street, Zamalek, Cairo 11211, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels si impegna costantemente per ottimizzare l'arte dell'accoglienza, innovando in ogni occasione e mantenendo il comfort della familiarità in tutto il mondo. In qualità di responsabile dell'accoglienza in Marriott Hotels, contribuirai a mantenere la promessa di una "Meravigliosa ospitalità, sempre", offrendo un servizio attento, sincero e innovativo che sostiene e si fonda su questa tradizione viva. Con un nome che è sinonimo di ospitalità in tutto il mondo, siamo orgogliosi di darti il benvenuto per esplorare opportunità di lavoro con Marriott Hotels. Entrando a far parte di Marriott Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te. JW Marriott fa parte del portfolio di lusso di Marriott International ed è composto da oltre 100 bellissime proprietà in città d'accesso e in località turistiche uniche di tutto il mondo. JW ritiene che i dipendenti vengano prima di tutto: se i dipendenti sono felici, lo saranno anche i nostri ospiti. I dipendenti JW Marriott sono sicuri di sé, innovativi, autentici, intuitivi e continuano la tradizione del brand che porta il nome del fondatore dell'azienda, J. Willard Marriott. I nostri hotel offrono un'esperienza di lavoro completamente diversa dal resto, in cui farai parte di una comunità e godrai di un vero spirito di squadra con un gruppo eterogeneo di collaboratori. JW crea opportunità di formazione, sviluppo, riconoscimento e, soprattutto, un luogo dove perseguire le proprie passioni in un ambiente di lusso con un'attenzione particolare al benessere olistico. Il trattamento eccezionale degli ospiti inizia dal modo in cui ci prendiamo cura dei nostri dipendenti: è questo il nostro The JW Treatment™. Entrando a far parte di JW Marriott ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te. Show more

Additional Information Job Number 26096283 Job Category Rooms & Guest Services Operations Location Almazah, Heliopolis, Cairo, EgyptVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more

Company Description The company is a hospitality-focused organization committed to providing welcoming, efficient, and professional guest services. Operations are centered on delivering a smooth guest journey from reservation through check-out, with a strong emphasis on responsiveness and attention to detail. Team members collaborate across departments to ensure accurate bookings, timely communication, and a positive guest experience. The workplace values reliability, integrity, and service excellence, offering opportunities to grow skills in front office operations and customer care. The environment is structured yet supportive, encouraging continuous improvement and high-quality service standards. Role Description This is a full-time, on-site Reservations & Front Office Executive role based in Giza. The role involves handling reservations via phone, email, and online platforms, ensuring accurate data entry and timely confirmation of bookings. The executive will welcome guests, manage check-in and check-out procedures, answer inquiries, and coordinate with other departments to address guest needs and special requests. Daily tasks include managing front desk operations, maintaining reservation and occupancy records, handling payments and documentation, and resolving basic issues or complaints in a professional manner. The role also requires monitoring room availability, updating scheduling systems, and supporting overall front office efficiency while maintaining a courteous and service-oriented attitude. Qualifications Strong Customer Service and Interpersonal Skills to interact effectively with guests and team members. Proficiency in Receptionist Duties and Front Office operations, including check-in/check-out and reservation handling. Effective Communication skills, both verbal and written, to manage inquiries and provide clear information. Ability to work in a fast-paced environment with attention to detail, accuracy in data entry, and organized record-keeping. Basic proficiency with reservation or property management systems and standard office software. Previous experience in hospitality, front office, or reservations roles is highly beneficial. High school diploma or equivalent required; further education in hospitality or tourism is an advantage. Ability to work flexible hours, including weekends and holidays, as needed to support operations. Show more