Customer Service Representative

Company Description Fathy Ibrahim – فتحي إبراهيم is a family-owned luxury accessories and jewelry retailer with over 90 years of market presence. The company offers a curated selection of high-end goods designed for customers seeking distinctive gifts for themselves or loved ones. With a focus on quality and craftsmanship, Fathy Ibrahim provides a refined shopping experience that blends tradition with contemporary style. Team members join a legacy brand that values professionalism, trust, and long-term customer relationships. Role Description The Retail Specialist – CFC – Kiosk is a full-time, on-site role based in New Cairo. This role is responsible for welcoming and engaging customers at the kiosk, understanding their needs, and guiding them through product options to support confident purchase decisions. Daily tasks include presenting merchandise, explaining product features and benefits, processing transactions, and maintaining an organized, visually appealing display area. The Retail Specialist also handles customer inquiries, supports after-sales service, and ensures that all interactions align with the brand’s standards for luxury and customer care. Collaboration with the wider store team to meet sales targets and uphold operational procedures is a key part of the role. Qualifications Strong retail sales abilities and experience working in a customer-facing retail environment. Solid product knowledge skills, with the capacity to learn and explain features, materials, and benefits of luxury accessories and jewelry. Commitment to customer satisfaction and high-quality customer service, with a focus on building lasting relationships. Effective communication skills, including clear verbal interaction and active listening with diverse customers. Attention to detail in merchandising, kiosk presentation, and handling transactions accurately. Ability to work on-site in New Cairo, including evenings, weekends, and holidays as required. Previous experience in luxury retail, jewelry, or accessories is an advantage. Basic proficiency with point-of-sale systems and standard retail operating procedures. High level of integrity, reliability, and professionalism in representing the brand. Show more

#Remote Job Opportunity "𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫" We're hiring for a UK-based company specializing in clothing and accessories, focusing on comfort, style and everyday essentials. Their product range includes bandanas, undershirts and basic T-shirts, catering to individuals looking for simple yet stylish apparel. Job Description:- * Supervise the existing Customer Service team, ensuring timely, professional,accurate responses to customer inquiries. * Assign daily tasks, monitor workloads, follow up on team performance,service quality. * Provide coaching and support to improve customer handling and problem-solving skills. * Handle escalated customer complaints and follow up until resolution. * Process and follow up on exchange,return requests through Shopify in accordance with company policies. * Search for and track customer orders through Shopify to investigate and resolve order-related issues. * Check stock availability when handling customer orders, exchanges, and replacement requests. * Report customer-reported product quality issues to the Quality Control team and coordinate follow-up. * Maintain accurate records of customer complaints, requests, and resolutions. * Prepare regular reports on team performance, recurring customer issues, and improvement opportunities. Requirements:- * 2–3 years of experience in customer service or customer relations, including experience supervising a team. * Hands-on experience using Shopify for customer order tracking, returns, exchanges, and stock availability checks. * Strong leadership, coaching, and team coordination skills. * Excellent communication and customer complaint resolution skills * Strong organizational skills, attention to detail, and the ability to prioritize multiple customer requests. * Ability to coordinate effectively with internal teams to resolve customer issues. * Ability to work independently and manage a team remotely. * Availability to attend the office when required for meetings or specific business needs. 📩 To apply: Send your CV to s.hussein@tawzef.com kindly mention the job title in the subject line #remotejobs #jobs #customerservice Show more

About TP Cairo EG TP Cairo EG is a leading hub dedicated to delivering high-quality customer service and innovative business solutions. As part of a globally recognized organization, TP Cairo EG promotes a collaborative, inclusive, and supportive workplace where employees are empowered to develop their skills and achieve personal and professional growth. Located in New Cairo, the company is a trusted partner in customer experience and business solutions. Role Description We are seeking a motivated and customer-oriented Customer Service Representative to join our team in New Cairo. This is a full-time, on-site position focused on delivering outstanding customer support, ensuring customer satisfaction, and creating positive customer experiences. In addition to handling customer inquiries and resolving issues efficiently, the role involves identifying upselling opportunities, recommending relevant products or services, and achieving sales targets to earn additional commissions. The ideal candidate should demonstrate professionalism, strong communication skills, and a commitment to providing excellent service. Qualifications Fluency in English, with strong verbal communication skills. Experience or knowledge in customer service, customer support, and customer experience management. Strong problem-solving skills and the ability to ensure customer satisfaction through proactive communication. Excellent interpersonal and communication skills. Ability to work on-site in New Cairo while maintaining a customer-focused approach. Previous experience in customer service or sales is an advantage. Benefits & Salary Net monthly salary of up to EGP 21,000, with performance KPIs calculated in euros. Transportation service and allowance, including door-to-door transportation for female employees. Medical insurance coverage of up to EGP 400,000 annually. Social insurance. VPN lines for personal use. Access to an on-site gym. Exclusive discounts at various retail stores. Learning and development opportunities, including courses and diplomas at attractive discounted rates. Free access to a gaming arena. Working Schedule Five working days per week. Nine-hour rotational shifts, including a one-hour break. Two rotating days off per week. Work Location: New Cairo, Egypt Join TP Cairo EG and take the next step in your career with a company that values customer excellence, employee development, and professional growth. Show more

Company Description TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services. In response to the AI era and evolving customer expectations, the company has transformed into a sharper, more modern, and highly empathetic organization. TP focuses on intelligent, future-ready solutions that support clients across multiple industries and geographies. Team members join a company that values innovation, adaptability, and human-centric service. TP offers opportunities to grow in a dynamic environment that blends advanced technology with meaningful human interactions. Role Description This is a full-time, on-site role for English Speakers (B1+) based in Cairo, Egypt. The role involves handling incoming and outgoing customer interactions in English, providing accurate information, support, and issue resolution via phone, chat, or email. Daily tasks include following defined procedures, documenting interactions, and escalating complex cases when needed. The position also includes meeting performance targets related to quality, productivity, and customer satisfaction. Team members are expected to collaborate with colleagues and supervisors, participate in training, and consistently apply feedback to improve service delivery. Qualifications Strong English communication skills (minimum B1 level) in speaking, listening, reading, and writing. Customer service mindset, including active listening, empathy, and a solution-oriented approach. Basic computer literacy and ability to work with multiple systems, applications, and digital tools. Ability to follow structured processes, adhere to guidelines, and maintain accurate records. Time management and organizational skills to handle multiple tasks and meet performance targets. Willingness to work on-site in Cairo, Egypt, with flexibility for shift work as required. Previous experience in customer support, contact centers, or related fields is an advantage but not mandatory. High school diploma or equivalent; further education is a plus. Show more