This position is offered by EGXPRESS Logistics, in Heliopolis, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
EGXPRESS Logistics is a dynamic organization focused on connecting skilled professionals with meaningful career opportunities. The company's recruitment of a Customer Engagement Specialist - Sales role suggests an emphasis on client relationships and business growth. While specific industry details are not provided, the nature of the job title implies that EGXPRESS may operate within sectors requiring customer interaction and sales support. The company appears to prioritize roles that contribute to both internal team dynamics and external client satisfaction. With a clear focus on talent acquisition, EGXPRESS Logistics likely supports its workforce through structured hiring processes and professional development initiatives. Its operations are centered around creating value through effective human resource management and strategic business engagement.
ORIGINAL JOB DESCRIPTION
About the Job
Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum 1 year of experience in Sales or Customer Service.
Very good command of English.
Excellent communication, negotiation, and organizational skills.
Good knowledge of MS Office, especially Excel.
Experience with CRM systems is a plus.
Knowledge of domestic and international services is an advantage.
Key Responsibilities:
Handle customer inquiries and maintain strong customer relationships.
Make outbound calls, follow up on leads, and generate sales opportunities.
Maintain customer records and prepare sales reports.
Coordinate with internal departments and the sales team to achieve targets.
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
A Customer Relation Specialist - Sales focuses on maintaining positive relationships with customers to drive sales and ensure satisfaction. This role involves communication, problem-solving, and customer support within a sales context.
REQUIREMENTS
Required Skills
Excel
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
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LinkedIn
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About the Client
Our Client is an enterprise CPaaS and A2P SMS wholesale provider across the Middle East and Africa. It brings together SMS, OTP verification, WhatsApp Business and Voice OTP through messaging APIs, flexible routing and 120+ carrier interconnects, serving banks, fintechs, retailers, aggregators and operators. The company was founded within a software group with 15+ years of enterprise delivery, and today has a team of 41 across 14 nationalities, with offices in Dubai (commercial HQ and carrier relations desk), Riyadh (enterprise and regulatory) and Cairo (engineering and the 24×7 NOC).
About the Role
You will sit on the Company's carrier relations desk in Cairo and Dubai, where interconnects get signed and enterprise accounts get owned. You are responsible for growing traffic and protecting margin across two books: wholesale (carriers, aggregators and operators) and enterprise (banks, fintechs, real estate, retail and logistics across the GCC). The role combines hard commercial negotiation with enough technical fluency to talk routes, DLR, and sender IDs with the NOC and with clients' engineers.
Key Responsibilities
Wholesale & carrier relations
Identify, onboard and grow carrier, aggregator and operator partners, moving each from NDA and rate-card exchange through test bind, joint quality review and commercial go-live.
Negotiate route purchases, traffic sales and bilateral swaps; agree termination rates, TPS, payment terms (prepaid / NET 30 / offset) and USD settlement.
Maintain a live rate-sheet and margin view by destination and route; reprice proactively when supplier costs or traffic mix move.
Manage supplier performance with the NOC: delivery rates, latency, DLR accuracy, sender ID behaviour and blocking or filtering issues.
Enterprise accounts & growth
Own a portfolio of GCC enterprise accounts: banking, fintech, real estate, retail and logistics, and sell SMS, OTP / 2FA, WhatsApp Business and Voice OTP.
Run the full cycle: prospecting, discovery, proposal, pricing, contracting, technical onboarding and account growth.
Coordinate sender ID registration and compliance with the regional regulators (TRA, CITC and counterparts) through the Company's compliance team.
Act as the escalation point for client delivery incidents, with clear communication until root cause is closed.
Commercial & reporting
Own account and route P&L: traffic volume, average selling price, gross margin, credit exposure, and collections follow-up.
Report monthly on forecast vs. actual, churn risk and upsell opportunities; keep CRM and pipeline data current.
Represent The Company at carrier and industry events and build the partner network across the Gulf, LEVANT, North Africa, and beyond.
Requirements
Must have
3–7 years in sales, account management or carrier relations at an SMS / CPaaS / A2P / telecom company.
Proven record negotiating wholesale rates and closing enterprise messaging deals; able to quote margin per message from memory.
Working knowledge of SMPP, routing types (direct, transit, OTP-grade, grey), DLR, sender ID regulation and spam filtering.
Existing GCC network across carriers, aggregators or enterprise buyers.
Fluent Arabic and English (written and spoken).
Bachelor's degree in business, telecom, engineering or a related field.
Nice to have
Experience with SS7 / SIGTRAN, HLR / MNP lookup and SMS firewall or monetisation services.
Exposure to WhatsApp Business API and RCS commercial models.
Prior ownership of Saudi enterprise accounts or CITC sender ID processes.
Familiarity with Zoho, HubSpot or Salesforce CRM.
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