Learning & Development Manager

فرصه عمل كول سنتر اكونت عربي ايجاد العمل علي السيستم اسلوب جيد مع العميل القدره علي هندله العميل يفضل خريج نظم و معلومات شغل 9 ساعات ساعه بريك وجبه يوميا يوجد تأمينات مرتب مجزي

Background JOB DESCRIPTION UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. In support of the Arab Republic of Egypt’s Vision 2030 and the National Strategy for the Empowerment of Egyptian Women (NSEEW), the work of the UN Women Egypt Country Office (ECO) is grounded in the Convention on the Elimination of All Forms of Discrimination against Women (CEDAW), the Sustainable Development Goals (SDGs) and the Beijing Platform for Action (BPfA). Under the Egypt/UN Sustainable Development Cooperation Framework 2023-2027 and the Entity’s portfolio therein, UN Women implements its triple mandate of supporting normative standard-setting to advance gender equality and women's empowerment, implementing national and grassroots programmes grounded in international norms and best practices in partnership with national stakeholders, and strengthening UN system coordination. Over three decades of work in the country has resulted in UN Women ECO consolidating its expertise, partnerships, and investments around three main areas of work: women's leadership and system-wide support to advancing gender equality; women's economic empowerment; and eliminating all forms of violence against women and girls, including harmful practices. UN Women’s Surging Women’s Employment Initiative (SWEI) in the Green, STEM, and Care Economies seeks to increase women’s employment in the Arab States region by 5% by 2030 through innovative and collaborative approaches across governments, international financial institutions, the private sector, UN agencies, civil society, and media. This position operates within the framework of the "Support to Women's Employment in the Middle East and North Africa (MENA) Region through Gender-Responsive Private Sector Development" programme, funded by the European Union - a key component of the broader UN Women’s SWEI Flagship Initiative. In Egypt, the EU funded programme will focus on elderly care, where demand for structured workforce development, professionalization, and employment pathway support is strongest. With the right regulatory, financing, and delivery conditions, elderly care can generate large-scale decent employment for women while improving the availability and quality of care services. Additional interventions in the Green and STEM economies will be designed and implemented upon the availability of addition financial resources. Under the guidance and direct supervision of the Deputy Country Representative, and with technical guidance from the Regional Coordination Specialist, the Programme Coordination Analyst – Care Economy, will be responsible for coordinating the implementation of Egypt's National Country Chapter under the SWEI Flagship Initiative. S/he will work closely with the SWEI Private Sector Analyst to advance gender-responsive private sector development and policy reforms in Egypt, leveraging the country's recent progressive labor law and other relevant legislations and policies. Scope Of Work Coordinate the Programme Implementation Coordinate the overall Programme/Portfolio work plan development and implementation according to Strategic Note/ programme document as well as the Egypt's National Country Chapter under the SWEI Flagship Initiative. ; Gather inputs and coordinate the preparation of workplans, periodic narrative progress reports and expenditures status reports to the Programme Board and UN Women; Establish systems for project planning, employment generation activities implementation and monitoring, in collaboration with partners; Provide substantive input to programme models for employment generation in Elderly Care Incubator Record and maintain documents on relevant Programme activities, issues, and risks. Guide coordination with national partners and other stakeholders Coordinate relationships with national partners to support implementation and expansion of the employment generation component of the programme – especially in the Care Economy Programme, raise potential problems and suggest solutions; and Identify capacity building needs and support partners through technical assistance, mentoring, training and capacity development initiatives, as needed. Coordinate the monitoring and reporting on the Programme Gather and compile all information necessary for monitoring and reporting on programmes and projects from the planning to the evaluation stages; Monitor the implementation of activities and the expenditure of funds; conduct regular monitoring visits, as required; Draft and provide inputs to annual and quarterly reports; coordinate the submission of implementing partner financial and narrative reports; and Provide inputs from the Employment Generation - Care Economy programme activities and results for Country Office reporting. Manage people and finances of the thematic area programme Coordinate development and preparation of financial resources of the programme including budgeting and budget revisions, and expenditure tracking and reporting; Monitor the allocation and disbursement of funds to participating partners; and Supervise Programme Associates and Assistants. Build partnerships and support in developing resource mobilization strategies Provide inputs to the development of partnerships and resource mobilization strategies. Advocate and facilitate knowledge building, management and communication Document the programme implementation process and products; Contribute to the exchange of information and provide inputs to the development of knowledge products internally and externally of the programme; and Coordinate the organization of major advocacy campaigns, events, trainings, workshops and knowledge products. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation. Supervisory/Managerial Responsibilities: The incumbent will directly supervises 1 national consultant as well as leads other technical affiliate personnel under the different programme components. Competencies Core Values: Integrity; Professionalism; Respect for Diversity. Core Competencies Awareness and Sensitivity Regarding Gender Issues; Accountability; Creative Problem Solving; Effective Communication; Inclusive Collaboration; Stakeholder Engagement; Leading by Example. Please visit this link for more information on UN Women’s Values and Competencies Framework: https://www.unwomen.org/en/about-us/employment/application-process#_Values Functional Competencies Good programme formulation, implementation, monitoring and evaluation skills Good knowledge of Results Based Management Ability to gather and interpret data, reach logical conclusions and present findings and recommendations Good analytical skills Ability to synthesize program performance data and produce analytical reports to inform management and strategic decision-making Ability to identify and analyze trends, opportunities and threats to fundraising Good networking skills Good knowledge of the Arab Region Ability to write policy papers, speeches, and briefings Education Minimum Qualifications: Master’s degree or equivalent in social sciences, human rights, gender/women's studies, international development, or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. A project/programme management certification would be an added advantage. Experience At least 2 years of progressively responsible work experience in programme development, project implementation, coordination, monitoring and evaluation, donor reporting and capacity building for programmes/projects in the field of women’s economic empowerment and/ or care economy is required. Experience in the Care Economy in the Arab States is required. Experience in coordinating and liaising with government agencies and/or donors is required. Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and spreadsheet and database packages, experience in handling of web-based management systems is required. Experience in the use of a modern web-based ERP System, preferably Oracle Cloud, is desirable. Experience working within or with the UN system, Agencies, Funds or Programs is desirable. Languages Fluency in English is required. Fluency in Arabic is required. Knowledge of another official UN language (French) is desirable. Statements In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. Diversity And Inclusion At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need. If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application. UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.) Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process. Show more

Long Description Summary: Power Supply Testing & Commissioning Supervisor Position: Power Supply Testing & Commissioning Supervisor Main Responsibilities Support the planning, coordination, and execution of Testing & Commissioning activities for electrical power supply systems. Assist in preparing commissioning plans, procedures, method statements, test reports, and related documentation. Execute Testing & Commissioning activities for substations, MV/LV systems, switchgear, transformers, rectifiers, SCADA interfaces, auxiliary systems, and associated equipment. Review electrical drawings, schematics, interface documents, project specifications, and applicable standards. Coordinate testing activities with construction teams, subcontractors, suppliers, and client representatives. Ensure all commissioning activities comply with HSE requirements, approved procedures, and Lock-Out/Tag-Out (LOTO) regulations. Perform and witness functional, integration, performance, FAT, and SAT testing. Identify technical issues during testing and support troubleshooting and corrective actions. Prepare commissioning records, punch lists, test reports, and handover documentation. Support system energization, trial running, and operational readiness activities. Maintain accurate commissioning records and assist senior engineers in achieving project milestones. Key Competencies Technical Competencies Good understanding of electrical power systems and commissioning methodologies. Knowledge of MV/LV systems, substations, traction power systems, switchgear, transformers, rectifiers, protection systems, and SCADA integration. Familiarity with international electrical standards and industry best practices. Understanding of LOTO procedures and electrical safety requirements. Ability to read electrical schematics, control drawings, and interface documentation. Strong analytical and troubleshooting capabilities. Experience using electrical testing and commissioning equipment. Core Competencies & Skills Strong communication and coordination skills. Team-oriented with the ability to work effectively across multiple disciplines. Ability to work under pressure and meet project deadlines. Strong organizational and documentation skills. Commitment to safety, quality, and continuous improvement. Flexible and adaptable to day and night shift requirements. Qualifications & Experience Education: Bachelor’s Degree in Electrical Engineering, Mechatronics Engineering, or a related discipline. Experience: 15 years in Testing & Commissioning of Electrical Power Supply Systems. Previous railway, metro, light rail, or transportation infrastructure experience is preferred. Exposure to substations, MV/LV systems, SCADA, traction power systems, and protection systems is considered an advantage. Language & Computer Skills Fluent in Arabic and English (written and spoken). Proficient in Microsoft Office applications and technical reporting. Overall Purpose The Power Supply Testing & Commissioning Supervisor supports the safe and successful commissioning of electrical power supply systems by coordinating testing activities, ensuring compliance with technical and safety requirements, resolving commissioning issues, and contributing to the successful handover of operational systems. Show more

Application Deadline: 12 November 2026 Department: Merchant Business Employment Type: Full Time Location: Egypt Reporting To: Bishoy Victor Description As an AM Operations Executive in the Retention team, you will resolve escalated partner issues that reach Account Management from Partner Support, owning each case through to closure accurately and within SLA. Beyond solving tickets, you will flag recurring issues and their root causes, helping keep our partners confident and active with Tabby Key Responsibilities Own escalated tickets from Partner Support end to end, from investigation to resolution and confirmation with the partner. Resolve cases within SLA under high volume, prioritizing by urgency, partner impact and churn risk. Handle escalated partner conversations by phone and email, de-escalating and rebuilding trust. Work with Scoring, Risk, Product and Onboarding to remove blockers and deliver lasting solutions. Spot partners at risk of churn or inactivity and act proactively to retain them. Keep QA scores high, reopen rates low, and CRM and ticket records accurate. Analyze ticket trends, flag recurring issues and contribute to better escalation workflows, templates and SOPs. Skills, Knowledge & Expertise Have 2–3 years of experience handling tickets or escalations, ideally in fintech, payments or e-commerce. Hold a Bachelor's degree in business, sales, or a related field of course, Have a track record of high accuracy (e.g., 95%+ QA score, low reopen rate) and consistently meeting SLAs. Are fluent in written and spoken English. Are professional and confident on calls, and able to de-escalate difficult conversations. Are solution-oriented: you fix root causes and flag recurring issues. Can prioritize effectively under high volume. Preferably know Tabby's onboarding flow and internal CRM, and have worked with teams such as Scoring, Risk or Product. Have basic reporting skills in Excel or Google Sheets. Full ownership of every case through to closure. A calm, clear head under pressure. A detail-driven, process-minded approach. Strong communication skills and a genuine interest in fintech and e-commerce. Job Benefits Show more