This position is offered by Kotn, in Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Kotn is a company that offers opportunities for individuals seeking roles such as Customer Support Associate. While specific details about its industry, website, and broader operations are not provided, the presence of a Customer Support Associate role suggests the company likely engages in customer-facing services or operates within a sector requiring direct client interaction. The company's focus on hiring support staff indicates an emphasis on maintaining strong customer relationships and delivering quality service. Without additional information, it is reasonable to infer that Kotn may operate in a range of industries where customer engagement plays a key role. The company appears to value clear communication and reliable support, as reflected in its recruitment priorities. As more details become available, the full scope of Kotn's business activities can be better understood.
ORIGINAL JOB DESCRIPTION
About the Job
Title: Customer Support Associate
Reporting to: Senior Director, Consumer Channels
Department: Consumer Channels
Duration: 3 months
Location: Cairo
Customer Support (40%)
Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support
Review ticket responses to meet quality standards and improve current processes where necessary
Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.
Customer Experience (30%)
Identify customer needs or desires in order to recommend the appropriate products and drive for sales increasing solutions
Deliver surprise and delight moments to ensure an exceptional experience where possible
Reporting and Operations (30%)
Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team
Report on key customer service metrics and share learnings and insights regularly
Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates
Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.
Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions
What You’ll Bring
Adaptability Ability to think resourcefully and react to changing business demands; quick to respond to situations with positivity and a bias to actionCommunicationDemonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities
Relationship ManagementDemonstrates ability to manage and build individual and team interactions that support the organization in fostering community, teamwork, and builds internal and external credibility
Additional Requirements:
1+ years experience in a customer facing environment in either customer service or hospitality
Proficient in written and verbal English
Easily adaptable to an ever changing work environment
Ability to work nights and/or weekends
DurationL 3 months
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
A Customer Support Associate provides assistance to customers through various communication channels. The role involves resolving customer inquiries and ensuring satisfactory service experiences.
REQUIREMENTS
Required Skills
React
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
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Forasna
موظف خدمة عملاء
اوباي
Location: عباسية, القاهرةType: Full-timePosted:
انضم لفريق شركة OPay مصر، شركة للدفع الالكتروني ، OPay ترغب فى تعيين موظف خدمة عملاء بالمتطلبات التالية: - استقبال استفسارات العملاء والرد عليها - تقديم معلومات واضحة ودقيقة حول المنتجات والخدمات والعروض. - استقبال شكاوى ومقترحات العملاء والتعامل معها بحرفية حتى حلها تماماً. - تسجيل وتحديث بيانات العملاء والطلبات على النظام الداخلي للشركة (CRM). - التنسيق مع الأقسام المعنية لمتابعة الحالات المعقدة وتصعيدها عند الحاجة. المتطلبات والشروط: - مؤهل عالٍ مناسب - خبرة سابقة في مجال خدمة العملاء - مهارات تواصل واستماع ممتازة مع هدوء في التعامل مع المواقف الصعبة - مستوى جيد اللغة الإنجليزية مميزات الوظيفة : - راتب ثابت - حوافز وبدلات أداء شهرية - تأمين طبي واجتماعي
Company: Tristar Cargo
📍 Location: Sheratoon
💼 Employment Type: Full-Time
About the Role: We are looking for a motivated and detail-oriented Air Export Specialist to join our team at Tristar Cargo. The successful candidate will be responsible for managing air export shipments from booking to final delivery, ensuring compliance with airline regulations and customer requirements.
Key Responsibilities:
Coordinate and manage international air export shipments.
Prepare and review export documentation (AWB, invoices, packing lists, etc.).
Communicate with airlines, agents, and customers to ensure smooth shipment movement.
Track shipments and provide timely updates to customers.
Ensure compliance with customs and international shipping regulations.
Resolve operational issues and maintain high customer service standards.
Coordinate with internal departments to ensure efficient shipment handling.
Requirements:
Bachelor's degree preferred.
1-3 years of experience in Air Freight / Air Export Operations.
Good knowledge of air export documentation and procedures.
Strong communication and organizational skills.
Ability to work under pressure and meet deadlines.
Good command of English (written and spoken).
Proficiency in Microsoft Office applications.
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Sutherland is HIRING | ENGLISH CUSTOMER SERVICE SPECIALISTS
Location: New Cairo | Sutherland Egypt
Ready to take the next step in your career?
Sutherland Cairo is hiring English Customer Service Specialists to join our growing team in New Cairo.
If you’re confident in English, enjoy communicating with people, and are looking for a great opportunity to grow professionally, this opportunity is for you!
we are looking for : English level: B2–C1
Graduates & Dropouts only
Strong communication and interpersonal skills
Excellent problem-solving abilities
Customer-focused mindset
Flexibility to work night & overnight shifts
Willingness to work on-site in New Cairo
what we offer :
Salary up to 22,000 EGP
Transportation provided
Social & medical insurance
Fully paid training
Opportunity to work with a global organization
Professional growth and career development opportunities
Ready to join us ?
Don’t miss the opportunity to build your career with Sutherland!
Travel Consultant, Fluent English Customer service
iQor
Location: New Cairo, Cairo, EgyptType: Full-timePosted:
Company Description iQor is a global provider of customer experience solutions, supporting leading brands across diverse industries. With 45,000 employees in 10 countries, the company combines decades of expertise with AI-driven tools to improve performance throughout the customer journey. iQor’s delivery pillars—Grow, CXBPO, and infinityAiQ—offer scalable services that enhance acquisition, engagement, and retention. Backed by advanced analytics and a people-first culture, iQor turns customer interactions into measurable business growth. Recognized as a Great Place to Work® and a CX leader, iQor provides an environment where individuals can develop their careers in customer service.
Role Description This is a full-time, on-site Travel Consultant, Fluent English Customer Service role based in New Cairo. The person in this role will assist customers with travel inquiries, including flight, hotel, and transportation options, ensuring accurate and timely information. Daily responsibilities include handling reservations, modifying existing bookings, and managing travel arrangements according to company policies and customer needs. The role involves delivering professional, empathetic support via phone, email, and chat, resolving issues, and providing clear guidance on itineraries, fares, and travel regulations. The Travel Consultant will collaborate with team members, use booking and CRM systems, and follow quality and compliance standards to maintain high levels of customer satisfaction.
Qualifications
Strong skills in Travel Consulting and Travel Management to advise customers on suitable travel options and optimize their itineraries is a Plus.
Proven Customer Service skills, with the ability to communicate clearly in fluent English and manage customer concerns professionally.
Comfort with using travel booking platforms, CRM systems, and standard office software.
Excellent problem-solving, time management, and organizational skills.
Ability to work on-site in New Cairo and adapt to a fast-paced, performance-driven environment.
Prior experience in travel, hospitality, contact centers, or related fields is beneficial.
Graduates only.
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