JOBLYIN SUMMARY
Job Overview
This position is offered by Marriott International, in Cairo, Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Marriott International operates in the hospitality and travel industry, managing a global portfolio of hotel brands and related services.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description Marriott International, Inc., headquartered in Bethesda, Maryland, USA, operates a global portfolio of approximately 10,000 properties across more than 30 brands in 146 countries and territories. With roots dating back to a small root beer stand opened in Washington, D.C. in 1927, the company has grown into a leading hospitality provider offering diverse career opportunities worldwide. Marriott International is an equal opportunity employer dedicated to building a diverse workforce and maintaining an inclusive culture, without discrimination on any basis protected by law. The company upholds clear community guidelines and encourages applicants to stay informed about safe application practices, noting that it does not accept applications via email or fax, never asks for payment during the hiring process, and contacts candidates only from approved email domains.
Role Description This full-time, on-site Call Center Agent role is based in Cairo and focuses on delivering high-quality support to guests and customers of Marriott International. The Call Center Agent responds to inbound calls, answers questions about reservations, loyalty programs, and services, and provides accurate information in a clear, courteous manner. Daily responsibilities include handling inquiries and concerns, documenting interactions in company systems, and following established procedures to resolve issues efficiently. The role involves coordinating with internal departments when needed, meeting performance and quality standards, and maintaining compliance with Marriott’s policies and guidelines. Call Center Agents contribute to a positive customer experience by demonstrating professionalism, empathy, and attention to detail in every interaction.
Qualifications
Strong customer-facing skills, including experience as Customer Service Representatives, focus on Customer Satisfaction, and ability to provide effective Customer Support.
Excellent Interpersonal Skills, with the ability to communicate clearly, listen actively, and build rapport with diverse customers and colleagues.
Solid Computer Literacy, including comfort using call center software, CRM tools, email, and basic office applications.
Effective verbal and written communication skills in English; additional language skills are an advantage.
Ability to work on-site in Cairo, follow structured procedures, handle high call volumes, and meet performance targets.
Prior experience in hospitality, call centers, or customer service environments is preferred but not required.
High school diploma or equivalent; post-secondary education in hospitality, business, or related fields is a plus.
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CAREER PROFILE
Role Overview
AIi
This summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.Call Center Agents provide support to customers through phone or digital channels. They resolve inquiries, handle complaints, and assist with product or service-related issues.
