Training / L&D Lead
Octopus Outsourcing
Company Description Octopus Outsourcing is a business process outsourcing provider based in the vibrant city of Alexandria, Egypt. The company focuses on delivering high-quality, innovative solutions that help organizations bridge gaps and connect across regions through effective communication. Supported by modern facilities and a talented team, Octopus Outsourcing promotes a culture of excellence and continuous improvement. The organization is committed to ongoing growth, regularly reshaping its performance to stay ahead in a dynamic market. Applicants can expect a forward-looking environment that values innovation, professionalism, and development. Role Description The Training / L&D Lead is a full-time, on-site role based in Alexandria. This role is responsible for designing, delivering, and evaluating training programs that support performance, service quality, and employee development across the organization. Day-to-day tasks include conducting training needs analyses, developing instructional materials, facilitating onboarding and role-specific training sessions, and coaching team members and supervisors on best practices. The Training / L&D Lead will collaborate closely with operations and HR to align learning initiatives with business goals, monitor training effectiveness through metrics and feedback, and continuously refine programs. The role also involves supporting customer service excellence through targeted training interventions and contributing to a culture of learning and continuous improvement. Qualifications Strong Communication skills, including clear presentation, active listening, and the ability to engage diverse audiences. Expertise in Training & Development and Training, with experience designing, facilitating, and evaluating learning programs. Proficiency in Instructional Design, including creating structured curricula, learning materials, and assessments. Background in Customer Service, with an understanding of service standards and how to train teams to meet them. Experience in Learning & Development or a similar role within BPO or service-oriented environments is preferred. Ability to analyze performance data, identify skill gaps, and translate findings into practical training solutions. Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously. Bachelor’s degree in Education, Human Resources, Business, or a related field, or equivalent practical experience. Proficiency with digital training tools and Microsoft Office or similar productivity software. Show more