Assistant Quality Manager (BPO Industry Background)
Hexaware Technologies
LocationQesm El Maadi, Cairo, Egypt
Job TypeFull-time
Work ModeN/A
SalaryNot specified
Posted
JOBLYIN SUMMARY
Job Overview
This position is offered by Hexaware Technologies, in Qesm El Maadi, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
Hexaware Technologies appears to provide customer service and support services, likely operating in the business process outsourcing sector with a focus on multilingual support.
ORIGINAL JOB DESCRIPTION
About the Job
Job Description:
Implement and manage quality assurance processes and procedures to ensure adherence to organizational standards and client requirements.
Develop and maintain quality metrics, dashboards, and reporting mechanisms to track performance and identify areas for improvement.
Conduct regular audits and evaluations of processes, transactions, and interactions to identify gaps and opportunities for enhancement.
Provide coaching and feedback to team members to drive continuous improvement and ensure consistent service quality.
Collaborate with operations, training, and support teams to develop and implement training programs and process improvements based on quality insights and analysis.
Investigate customer complaints and service issues, identify root causes, and implement corrective and preventive actions.
Lead cross-functional quality improvement projects and initiatives to enhance operational efficiency and customer satisfaction.
Stay updated on industry best practices, trends, and regulatory requirements related to quality management and BPO operations.
Foster a culture of quality excellence and continuous improvement within the organization.
Client relationship:
Ensure that a smooth relationship is maintained between the company and the client by fostering open communication
channels, addressing concerns promptly, and proactively identifying opportunities for improvement.
Appraise the client on the happenings at Hexaware BPS whenever necessary, providing updates on key initiatives, performance metrics, and any relevant changes that may impact the client's operations or service delivery.
Deliver the data requested by the client in appropriate timings, ensuring accuracy, completeness, and adherence to agreed upon timelines.
Ensure governance mechanisms are in place and adherence to contractual agreements, service level agreements (SLAs), and compliance requirements
Corporate Alignment:
Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
Champion Hexaware culture by role modeling behaviors
Create a work environment that nurtures and supports diversity and has an inclusive work culture
Ensure productive work relationships are established with all relevant internal functions
Ensure data confidentiality, integrity and protection of company's intellectual property
Compliances:
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards.
Responsible for complying with all QMS and ISMS Policies and procedures.
Qualifications and Technical Competencies Required
Education
Mandatory: Graduate in any stream
Certifications: Six Sigma Green Belt preferred
Experience
Minimum 5 years of experience in the BPO industry, with a focus on quality assurance, process improvement, or related areas.
Minimum 2 years of experience as an Assistant Manager, specifically in Transactional Quality or process improvement.
Mandatory Skill requirements Domain:
Effective problem-solving and decision-making skills.
Proficiency in Process/Quality Improvement Methodologies such as Lean, Kaizen, Six Sigma DMAIC.
Ability to gather and analyze data leading to useful conclusions and actionable insights.
Excellent communication skills, with the ability to communicate confidently and politely.
Technical Competencies: (Job related)
Proficiency in analytics, including data analysis and interpretation.
Good knowledge of MS Office applications, including Excel, PowerPoint, and Word.
Descent knowledge of statistical tools for data analysis and process improvement.
Soft Skills: (Job related)
Professional etiquette
Excellent Communication skills
Good interpersonal skills
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
The Assistant Quality Manager supports in maintaining quality standards within a BPO environment by implementing processes and monitoring metrics. This role focuses on ensuring compliance with client requirements and organizational guidelines.
REQUIREMENTS
Required Skills
Excel
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
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مندوب بيع مسبق - Preseller
بيبسيكو
Location: السادس من اكتوبر, الجيزةType: Full-timePosted:
• Review and understand sales development objectives • Review routing schedule, .including any off-schedule visit • Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..) • Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns • Review point of sales stock levels and out of stock in order to define a suggestion • Present suggested order to the customer, discuss objectives and adjust order accordingly • Obtain bestselling position in the account • Capture competitor presence and store execution when requested • Ensure pricing guidelines are fully executed • Ensure orders are properly transferred
الوصف الوظيفي تنفيذ أعمال الصيانة الكهربائية وتشخيص الأعطال في المعدات الصناعية وخطوط الإنتاج. تشخيص وإصلاح الأعطال في لوحات الجهد المنخفض، ودوائر القوى، وأنظمة التحكم. تشخيص أعطال أنظمة الـكلاكسيك كنترول والـ PLC وصيانتها. تركيب وتوصيل واستبدال المكونات الكهربائية والحساسات والأجهزة المختلفة. تشخيص أعطال أجهزة الـ VFD والسيرفو موتور وصيانتها. فحص وصيانة المعدات الكهربائية، بما في ذلك قواطع الكهرباء، وأجهزة الـ UPS، والكابلات، ولوحات التحكم. التعامل مع أعطال المعدات وإنذارات الأنظمة وفقًا لتوجيهات المهندسين ومشرفي الصيانة. الالتزام بإجراءات السلامة الكهربائية وسياسات الشركة ومعايير الصيانة. الالتزام باشتراطات سلامة الغذاء والنظافة وقواعد التصنيع الجيد عند العمل داخل مناطق الإنتاج. العمل بنظام الورديات لضمان استمرار عمليات الإنتاج. المؤهلات المطلوبة مؤهل تعليم فني ثانوي أو أعلى. خبرة من سنتين إلى خمس سنوات كفني كهرباء في أحد المصانع. القدرة على استخدام أجهزة القياس والاختبار الكهربائية لتشخيص الأعطال. القدرة على قراءة المخططات الكهربائية ودوائر التحكم تُعد ميزة إضافية. الالتزام بإجراءات السلامة الكهربائية والإلمام باشتراطات سلامة الغذاء والنظافة الشخصية وقواعد الـ GMP.
Company Description Octopus Outsourcing is a business process outsourcing provider based in the vibrant city of Alexandria, Egypt. The company focuses on delivering high-quality, innovative solutions that help organizations bridge gaps and connect across regions through effective communication. Supported by modern facilities and a talented team, Octopus Outsourcing promotes a culture of excellence and continuous improvement. The organization is committed to ongoing growth, regularly reshaping its performance to stay ahead in a dynamic market. Applicants can expect a forward-looking environment that values innovation, professionalism, and development.
Role Description The Training / L&D Lead is a full-time, on-site role based in Alexandria. This role is responsible for designing, delivering, and evaluating training programs that support performance, service quality, and employee development across the organization. Day-to-day tasks include conducting training needs analyses, developing instructional materials, facilitating onboarding and role-specific training sessions, and coaching team members and supervisors on best practices. The Training / L&D Lead will collaborate closely with operations and HR to align learning initiatives with business goals, monitor training effectiveness through metrics and feedback, and continuously refine programs. The role also involves supporting customer service excellence through targeted training interventions and contributing to a culture of learning and continuous improvement.
Qualifications
Strong Communication skills, including clear presentation, active listening, and the ability to engage diverse audiences.
Expertise in Training & Development and Training, with experience designing, facilitating, and evaluating learning programs.
Proficiency in Instructional Design, including creating structured curricula, learning materials, and assessments.
Background in Customer Service, with an understanding of service standards and how to train teams to meet them.
Experience in Learning & Development or a similar role within BPO or service-oriented environments is preferred.
Ability to analyze performance data, identify skill gaps, and translate findings into practical training solutions.
Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously.
Bachelor’s degree in Education, Human Resources, Business, or a related field, or equivalent practical experience.
Proficiency with digital training tools and Microsoft Office or similar productivity software.
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Job Purpose:
Support Organizational Development initiatives through HR data analysis, organizational structure management, and performance management activities to improve organizational effectiveness.
Key Responsibilities:
Maintain organizational charts, job descriptions, and position data.
Analyze HR data and prepare reports and dashboards.
Assist in workforce analysis, career path mapping, and succession planning.
Support IDPs and identify employee development needs.
Participate in OD projects and process improvement initiatives.
Requirements:
Bachelor’s degree in HR, Business Administration, or a related field.
1–3 years of relevant HR experience.
Strong Excel and analytical skills; Power BI is an advantage.
Good communication, organization, and problem-solving skills.
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