People and Culture Manager

Company: iQor is a global provider of customer experience solutions, supporting leading brands as a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor blends three decades of operational expertise with AI-driven innovation to enhance performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. A strong people-first culture and advanced analytics enable iQor to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers team members an environment focused on development, collaboration, and impact. Role: The HR Analyst is responsible for transforming HR data into meaningful insights, reports, and dashboards that support strategic and operational decision-making. This role ensures data accuracy across HR systems, payroll, and attendance platforms while providing actionable workforce analytics related to headcount, attrition, recruitment, absenteeism, and workforce performance. The HR Analyst plays a key role in helping HR and business leaders identify trends, improve workforce planning, and drive data-informed decisions. Responsibilities: Develop and maintain HR dashboards and reports using Power BI, Excel, and other reporting tools. Prepare and distribute daily, weekly, monthly, and ad-hoc HR reports accurately and on time. Analyze workforce metrics including headcount, attrition, absenteeism, hiring performance, overtime, and employee movement trends. Monitor recruitment metrics such as time-to-fill, source effectiveness, offer acceptance rates, and new-hire retention. Support compensation and workforce cost analysis, including salary benchmarking, payroll cost trends, and headcount planning. Analyze employee engagement, survey results, and exit interview data to identify trends and recommend improvement actions. Ensure HR data accuracy through regular audits, validations, and reconciliation between HR, payroll, and attendance systems. Maintain and improve data governance standards, reporting definitions, and workforce analytics processes. Automate recurring reports and dashboards to improve efficiency and reduce manual effort. Support forecasting, workforce planning, budgeting, and organizational reporting activities. Respond to data requests from HR, Operations, Finance, and leadership teams, providing timely and accurate insights. Maintain confidentiality of employee data and ensure compliance with company policies and data security requirements. Continuously identify opportunities to enhance reporting capabilities, analytics processes, and data visualization standards. Qualifications: Proficient in English, both written and spoken. Professional Experience: Approximately 3 years of experience in HR Analytics, HR Reporting, Workforce Analytics, or HR Information Systems. Advanced Excel Skills: Strong proficiency in Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, Power Query, data cleansing, and advanced reporting techniques. Power BI Expertise: Hands-on experience developing dashboards, building data models, creating DAX measures, and delivering business insights through visual analytics. HR Metrics Knowledge: Strong understanding of key HR metrics including headcount, attrition, absenteeism, hiring effectiveness, turnover, and workforce costs. Data Analysis: Proven ability to analyze large datasets, identify trends, and provide actionable business recommendations. Systems Experience: Experience working with HRIS, payroll systems, attendance management platforms, and workforce reporting tools. Strong attention to detail with a demonstrated ability to produce highly accurate reports and analyses. Excellent analytical, problem-solving, and communication skills. Bachelor's degree in Business Administration, Commerce, Statistics, Economics, Information Systems, or a related field. Military status completed or exempted for male candidates. Preferred Qualifications: Experience in BPO, customer experience, contact center, or other large-scale workforce environments. Familiarity with workforce management metrics such as shrinkage, occupancy, attrition by hiring waves, and ramp-up tracking. Experience with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or similar HR platforms. Basic knowledge of SQL and database querying. Experience utilizing AI-powered tools for reporting, analytics, data interpretation, or process improvement. Show more

Job Overview Octopus by RTG is looking for a Mid-Level Technical Talent Acquisition Partner to manage end-to-end recruitment for technical positions across our global client portfolio. This role is ideal for a recruiter with solid technical hiring experience, creative sourcing skills, and an interest in leveraging AI and emerging technologies to identify top talent and improve recruitment efficiency. The ideal candidate is proactive, adaptable, and comfortable managing multiple vacancies while building strong relationships with candidates, clients, and hiring managers. Key Responsibilities End-to-End Recruitment: Manage the full recruitment lifecycle for technical positions, from sourcing and screening to interviews, offer negotiation, and placement Sourcing Strategies: Use a mix of traditional and innovative sourcing methods to identify and engage qualified technical candidates, including passive talent AI-Powered Recruitment: Use AI tools and automation to support candidate sourcing, talent research, profile analysis, and recruitment workflow optimization Stakeholder Collaboration: Work closely with hiring managers and clients to understand role requirements, provide recruitment updates, and ensure alignment throughout the hiring process Technical Knowledge: Build and maintain an understanding of technical roles, including software development, data, cloud computing, DevOps, and cybersecurity Candidate Experience: Maintain clear communication with candidates, coordinate interviews, manage expectations, and support offer negotiations Recruitment Reporting: Track recruitment progress and KPIs, maintain accurate ATS records, and identify opportunities to improve sourcing effectiveness and hiring efficiency Requirements 2-5 years of experience in technical recruitment or talent acquisition, preferably within a technology company, recruitment agency, outsourcing provider, or RPO environment Proven experience managing end-to-end recruitment for technical positions Hands-on experience with sourcing techniques, Boolean search, LinkedIn Recruiter, and candidate engagement Experience using AI-powered recruitment tools or automation to support sourcing and improve recruitment efficiency Understanding of technical roles, required skills, and relevant talent markets Ability to manage multiple vacancies and prioritize recruitment activities effectively Experience using ATS platforms and other recruitment tools Strong communication, organizational, and relationship-building skills A proactive mindset, willingness to experiment with new sourcing strategies, and interest in recruitment technology and continuous improvement Show more

Job Overview Octopus by RTG is looking for a Senior Technical Talent Acquisition Partner to lead end-to-end recruitment for technical roles across our global client portfolio. This role requires a strategic recruiter with strong technical hiring expertise, innovative sourcing capabilities, and hands-on experience leveraging AI and emerging technologies to identify top talent and improve recruitment outcomes. The ideal candidate will take ownership of complex hiring requirements, advise clients and hiring managers, and continuously explore new ways to attract and engage hard-to-find technical talent. Key Responsibilities End-to-End Recruitment: Own the full recruitment lifecycle for technical positions, from role intake and sourcing to candidate assessment, offer negotiation, and successful placement Innovative Sourcing: Develop creative, non-traditional sourcing strategies to identify and engage passive candidates and hard-to-find technical talent across global markets AI-Powered Recruitment: Leverage AI tools, automation, and emerging technologies to enhance talent discovery, streamline recruitment workflows, and improve hiring efficiency Stakeholder Partnership: Act as a trusted advisor to clients and hiring managers, providing insights into talent availability, market trends, salary benchmarks, and recruitment strategies Technical Expertise: Maintain a strong understanding of technical roles, including software development, data, cloud computing, DevOps, cybersecurity, and IT infrastructure Candidate Experience: Ensure a positive candidate journey, manage expectations, and lead offer discussions and negotiations Reporting & Optimization: Track recruitment KPIs, analyze sourcing effectiveness, and continuously improve hiring processes through data-driven insights and technology adoption Requirements 7-10 years of experience in technical recruitment or talent acquisition, preferably within a technology company, recruitment agency, outsourcing provider, or RPO environment Proven track record of successfully hiring for complex technical positions across competitive talent markets Strong experience in innovative sourcing strategies, Boolean search, talent mapping, and passive candidate engagement Hands-on experience using AI-powered recruitment tools and automation to improve sourcing effectiveness and recruitment efficiency Strong understanding of technical roles, technologies, and relevant talent markets Experience partnering with clients and hiring managers and independently managing multiple recruitment projects Proficiency in ATS platforms, LinkedIn Recruiter, and other sourcing tools Excellent communication, negotiation, analytical, and stakeholder management skills A proactive, data-driven mindset with a strong interest in recruitment innovation and continuous improvement Show more

Connectalents ,is a leading Recruitment and HR Solutions company with operations in the UAE and Egypt, serving a diverse portfolio of clients across EMEA. We act as an all-in-one manpower solutions partner, supporting companies in scaling their teams through flexible hiring models. Our services cover direct hiring, remote workforce solutions, and tailored HR outsourcing offerings, including HRO, RPO, PEO, and EOR. With expertise across both technical and non-technical hiring, we enable our clients—from startups to multinational organizations to build high-performing teams efficiently and at scale. Job Summary We’re looking for a Talent Acquisition Specialist. This role is ideal for someone who thrives in a fast-paced, performance-driven environment and enjoys working on diverse and challenging roles. Job Role Recruitment Operations Manage full-cycle recruitment for multiple clients and positions. Source candidates using the right channels, right talent pools with the relevant way. Find the right candidates that matches client’s culture & technical requirements. Conduct screening, competency-based interviews, and candidate assessments. Schedule interviews and coordinate recruitment activities. Build pipelines for niche, technical, executive, and hard-to-fill roles. Ensure accurate reporting to stakeholders & line managers. Maintain excellent candidate experience throughout recruitment process. Talent Pipeline Management Maintain active candidate databases and talent communities. Develop proactive sourcing strategies for future hiring needs. Track recruitment progress through ATS systems. Requirements Education Bachelor's degree in Human Resources, Business Administration, Psychology, or equivalent. Experience 0–1 year of Talent Acquisition experience. Experience in agency recruitment or outsourcing environments preferred. Proven experience recruiting mid-level and senior-level positions. Excellent Command of English Language. What We Offer Hybrid Work Model: 3 days onsite & 2 days remote after onboarding. Commission-based scheme. Medical insurance coverage. Training allowance to support your professional development. Clear career growth path within a fast-growing organization. Marriage bonus. Child bonus. Show more