CRM Specialist (After Sales, Home Appliance is MUST)
EMAJ
LocationQesm El Nozha, Cairo, Egypt
Job TypeFull-time
Work ModeN/A
SalaryNot specified
Posted
JOBLYIN SUMMARY
Job Overview
This position is offered by EMAJ, in Qesm El Nozha, Cairo, Egypt, as a Full-time role. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
EMAJ is a dynamic organization seeking professionals to support its operational and financial functions. The company is currently looking for a CRM & After Sales Specialist with a background in home appliances, indicating an interest in customer relationship management and post-purchase service within a specific industry sector. Additionally, EMAJ requires a Payable Accountant (AP Accountant) to manage accounts payable processes, suggesting the need for accurate financial record-keeping and vendor reconciliation. While the exact nature of EMAJ’s business remains unspecified, these roles imply potential involvement in manufacturing, distribution, or retail sectors related to home appliances. The company appears to prioritize structured workflows and customer satisfaction, as evidenced by its recruitment focus. Without further details, it is reasonable to infer that EMAJ operates within a mid-sized enterprise environment requiring reliable administrative and support functions.
ORIGINAL JOB DESCRIPTION
About the Job
We Are Hiring: CRM Specialist (After Sales, Home Appliance Background)
EMAJ for Trading & Engineering
A Leading Company in Commercial Kitchen Equipment Solutions
Location: El Nozha – Heliopolis
2 Days off (Friday & Saturday)
Key Responsibilities:
· Receive, and record customer complaints and inquiries accurately on the CRM system
· Achieve the daily target for inbound and outbound calls
· Escalate customer complaints to the Maintenance Department and follow up on repair activities
· Track complaint status until resolution and closure, ensuring customer satisfaction
· Conduct post-service follow-ups to evaluate maintenance quality and collect customer feedback
· Provide initial technical support and respond to customer inquiries efficiently
Job Requirements:
· Bachelor’s degree in a relevant field is preferred
· 2 to 5 years of experience customer service field
· Strong technical knowledge to handle and respond to customer inquiries
· Excellent communication and customer handling skills
· Proficiency in CRM systems and computer applications
Please send your CV to the following email and mention the job title in the subject line: CRM Specialist od@emajegypt.com
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CAREER PROFILE
Role Overview
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
The CRM Specialist focuses on managing customer relationships post-purchase, particularly in the home appliance sector. This role involves tracking customer interactions and ensuring satisfaction through effective communication and data management.
JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
أولًا: المهام الإدارية والخدمية 1. تقديم المشروبات الساخنة والباردة للموظفين والزوار. 2. تجهيز قاعات الاجتماعات قبل الاجتماعات وبعد انتهائها. 3. الحفاظ على نظافة وترتيب المطبخ ومناطق تقديم المشروبات. 4. متابعة مخزون الشاي والسكر والقهوة والأدوات المستخدمة وإبلاغ المسؤول عند قرب نفادها. 5. تنفيذ المهام الخدمية اليومية المطلوبة من المسؤول المباشر. ثانيًا: بيع المنتجات البسيطة 1. بيع المنتجات الغذائية البسيطة للموظفين، مثل الشيبسي والبسكويت والكيك والمياه والعصائر. 2. ترتيب المنتجات وعرضها بطريقة منظمة وجذابة. 3. متابعة الكميات المتاحة من المنتجات وإبلاغ المسؤول عند الحاجة إلى إعادة التوريد. 4. تحصيل قيمة المبيعات وتسجيلها بدقة وفقًا للنظام المتبع. 5. الحفاظ على نظافة وترتيب مكان عرض المنتجات. 6. التأكد من صلاحية المنتجات وسلامة تخزينها. 7. إجراء جرد دوري للمنتجات ومطابقة الكميات المباعة والمتبقية مع السجلات. 8. الالتزام بالأسعار المحددة وعدم إجراء أي تغييرات دون موافقة المسؤول.
شروط الالتحاق: - مؤهل متوسط فيما فوق. - خبرة من 0-3 سنوات في مجال البيع يفضل في مبيعات الأدوية (صيدليات) السن حتي 30 سنة او حتي 33 بخبرة. مميزات : - مرتب ثابت + عمولات. - بدلات شهرية للأنتقالات. - تأمين صحي و اجتماعي و تأمين علي الحياة. - تدرج وظيفي.
Location: New Cairo, Cairo, EgyptType: Full-timePosted:
Company Description
Fathy Ibrahim is a family-owned luxury accessories and jewelry retailer with more than 90 years in the market. The brand is known for its curated selection of high-end goods, offering customers a refined shopping experience for special gifts and personal purchases. As a long-standing business, Fathy Ibrahim combines tradition with modern retail practices to serve a diverse clientele. Team members join a heritage-focused environment that values quality, trust, and personalized service.
Role Description
The Shop Manager – CFC (Kiosk) is a full-time, on-site role based in New Cairo, responsible for overseeing daily kiosk operations and ensuring a premium customer experience. This role manages staff scheduling, supervises sales activities, and monitors inventory levels to maintain product availability and visual merchandising standards. The manager handles customer inquiries and escalations, supports sales targets, and ensures adherence to company policies and procedures. Day-to-day tasks include coordinating kiosk operations, guiding team members, preparing basic reports on sales and performance, and maintaining a clean, secure, and welcoming environment.
Qualifications
Candidates should possess strong Customer Service and Customer Experience skills to provide personalized, high-quality support to all visitors.
Candidates should possess effective Communication skills to interact clearly with customers, team members, and management.
Candidates should possess Store Management and Operations Management skills to oversee daily kiosk activities and ensure smooth, efficient operations.
Previous experience in retail or luxury goods, ideally in a supervisory role.
Ability to lead, motivate, and develop a small team in a fast-paced environment.
Strong organizational and problem-solving abilities, with attention to detail.
Comfort with basic sales reporting and use of point-of-sale systems.
Availability to work full-time, including weekends and peak retail periods as needed.
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