This position is offered by RATP Dev Mobility Cairo, in Cairo, Egypt, as a Full-time role, with a On-site work arrangement. The job details and listed requirements below are based on the original job posting.
COMPANY PROFILE
About the Company
AIiThis summary was prepared with the assistance of AI based on available information and may not reflect all details about the company.
RATP Dev Mobility Cairo likely operates in public transportation and security services, offering roles in control, fraud management, and customer support.
ORIGINAL JOB DESCRIPTION
About the Job
Company Description Smart Villages Development & Management Company (SVC) is a technology-focused business community and development organization based in Cairo, Egypt. SVC manages and develops modern business environments designed to attract innovative companies, startups, and professionals. The company provides high-quality infrastructure, facilities, and services that support productivity, collaboration, and growth. Professionals joining SVC benefit from a dynamic workplace that values reliability, service excellence, and continuous improvement.
Role Description The Help Desk Specialist is a full-time, on-site role based in Cairo, Egypt, responsible for providing first-line technical and customer support to internal users and tenants. Day-to-day tasks include responding to support requests via phone, email, and ticketing systems, diagnosing and resolving issues related to desktop computers, software, basic networking, and peripherals. The specialist will log and track incidents, escalate complex issues to higher-level support when needed, and follow up to ensure timely resolution. The role also includes installing and configuring workstations, assisting with user account management, documenting solutions and procedures, and contributing to continuous improvement of help desk processes. This position requires consistent, professional communication and a strong service orientation.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills, including experience handling user inquiries and incidents.
Candidates should possess solid Troubleshooting skills, with the ability to identify, diagnose, and resolve hardware and software issues efficiently.
Candidates should possess practical experience with Desktop Computers, including installation, configuration, and basic maintenance.
Candidates should possess excellent Customer Support skills, with a focus on clear communication, patience, and service quality.
Relevant qualifications such as a degree or diploma in Information Technology, Computer Science, or a related field are beneficial.
Familiarity with operating systems (e.g., Windows), office productivity tools, and basic networking concepts is highly advantageous.
Strong problem-solving abilities, attention to detail, and the capacity to prioritize multiple tasks in a fast-paced environment are expected.
Professional proficiency in English and Arabic, both written and verbal, is beneficial for supporting diverse users.
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JOB SOURCE
Original Job Listing
This job was found through LinkedIn. You can review the original listing before applying.
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LinkedIn
Call Center Representative
Sutherland
Location: Qesm 1st New Cairo, Cairo, EgyptType: Full-timePosted:
Role Description
This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, provide support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures.
SUTHERLAND | Customer Service & Technical Support
salary Up to 20.8K EGP NET including KPIs
1,100 EGP Night Allowance
24/7 Transportation
Fast Promotions
Immediate Hiring & Fast Start Dates
Graduates & Dropouts
English B1+/B2/ C1
Flexibility for night shifts required
work on new Cairo site!
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YOUR NEXT CAREER MOVE COULD TAKE YOU ALL THE WAY TO THE UAE.
Looking for more than just a job? Start building your career today, with the opportunity to grow professionally, get promoted, and travel to the UAE after just 6 months.
WE ARE HIRING | B2 ENGLISH SPEAKERS
What We Offer:
* Net Salary: 15,000 EGP
* Bonus Program: 3,000 EGP
* Social & Medical Insurance
* Free VPN Line
* Rotational Shifts
* Location: Maadi, Cairo
Your Career Growth Opportunities:
* Promotion opportunities after 6 months
* Opportunity to travel to the UAE after 6 months
Requirements:
* Graduates only
* B2 English proficiency
* Flexibility to work rotational shifts
Your next opportunity starts with one application.
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Location: Global, fully remote
Job Type: Contractor (~15 hours per week)
Schedule: Flexible—you choose the hours and days you work, including weekends if desired as long as there is activity.
About This Role
Interview language: English
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents. You will participate in realistic customer service scenarios, applying your professional experience in client communication, issue resolution, support workflows, and customer relationship management to ensure conversations accurately reflect real-world interactions. You will demonstrate natural and professional communication, active listening, problem-solving, empathy, and appropriate issue-resolution techniques while following project-specific scenarios, instructions, and quality guidelines. Your contributions will help AI systems learn to handle customer interactions more naturally, accurately, and effectively. This role is with a fast-growing AI Data Services company delivering training data for many of the world’s largest AI companies and foundation-model labs. Important There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network.
Your profile
Bachelor’s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
Ability to adapt communication style, tone, and approach based on the customer’s needs, situation, and level of concern.
Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.
Key Responsibilities
Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Skills: speech,communication,customer relationship management,customer service,customer,training
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Location: Giza, Al Jizah, EgyptType: Full-timePosted:
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
JOB TITLE
Customer Service Coordinator | MAF Properties | Shopping malls.
ROLE SUMMARY
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
ROLE PROFILE
Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
REQUIREMENTS
Bachelor's degree in Business Administration or any relevant field.
1 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
Very Good English level.
Excellent communication and problem solving skills.
WHAT WE OFFER
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
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